Top 7 Zendesk Alternatives (In-depth Comparison) | Timetoreply

Top 7 Zendesk Alternatives (In-depth Comparison) | Timetoreply

Top 7 Zendesk Alternatives (In-depth Comparison) If you’re looking for a Zendesk alternative, it can be hard to know where to start. Zendesk has hundreds of features and pitches itself as a tool that can help almost any company with customer support and sales email...
Gmail Email Analytics (Tips & Best Practices & Tools)

Gmail Email Analytics (Tips & Best Practices & Tools)

Gmail Email Analytics (Tips & Best Practices & Tools) If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day to: Support your existing customers with their questions Answer...

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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