Lead Response Management 101: How to Proactively Hit Your Targets
Businesses don’t like to see their leads run cold. Customers don’t like to be left waiting around for a response. But, both of these are situations that are all too common. In fact, they’re probably happening in your business right now. Picture this:...
Tips for Improving Your Email Response Time When Working Remotely
Email response time matters in any context but even more so while we work remotely. Covid-19 has forced many companies to embrace the idea of working from home in an attempt to practice social distancing and keep their employees safe. According to a recent survey...
5 Ways To Enrich Your Customer Experience With Emails
Customer success in 2021 is about more than running an Ad campaign. According to research conducted by Bain & Company, as many as 80% of the CEOs believe they do a good job in delivering customer service, but only 8% of their customers agree with them on that....
Email analytics for business email – what is it and why does your team need it?
If you’re anything like us, your inbox is one of the first things you check when you start work each morning. You’re not alone. 43% of people say they check their emails every few hours, 10% say they check them every hour, and 13% of people check them multiple...
The Best Business Email Analytics and Email Management Software in 2021
Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that they spend 11 hours per week at least just going through emails. If only they had a superior email management software...
Customer Support Tools to Reduce Your Customer Response Time
A decade ago, 24 hours was considered the average customer response time. But today? That is just slow. Tech-savvy consumers not only want brands to do their best, but they also want them to respond to their concerns fast. They expect nothing less than exceptional...
Using timetoreply’s Customer Email Management Tool For o365, Outlook and Gmail
If you want your team understand where their time is being spent and discover actionable ways to improve customer email management, you need a great customer email management tool like timetoreply. Email is still the most used customer support channel....
How to improve team communication performance with timetoreply
Remote working is in vogue these days, and it will not be incorrect to say that it is instead the way forward for businesses to function. It is astonishing to note that, as per Gallup, the percentage of remote workers in the US has gone up to 62 percent. The...
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