How to close more sales using email

Email is a fantastic channel to connect with prospects and use to grow your business.

No matter where you or your sales leads are based, you can use email to get in touch with them and start a conversation.

If you’re trying to implement an effective sales strategy in your company and want to harness the power of email, this post is for you.

I’m going to walk you through:

  • Why your sales team should be using email
  • Techniques to close more deals over email
  • How to improve your sales email productivity

By the end, you’ll be ready to hit Send on your first campaign and be confident that your team is extracting the maximum from email as a sales channel.

Let’s dive in.

Email is becoming the new normal for sales interactions

In the past, you may have relied heavily on in-person meetings and calls to connect with new prospects.

However, email rivals both of these when it comes to connecting with new prospects and providing value early in your relationship with them.

Here’s why:

Connect with anyone, anywhere

306.4 billion emails are sent and received every day.


number of emails sent

Over 20% of people check their email more than 5x per day.

Most professionals rely on their inbox for everything from:

  • Personal productivity
  • Keeping up with post-meeting actions
  • Connecting with inside and outside stakeholders

If they see an email from you or someone on your team, chances are, they’re going to read it.

If you can identify someone as a qualified prospect for your product/service, you’ll probably be able to easily find their email and send a message directly to them. No gatekeepers, and no delay in sending.

It’s also a perfect channel for connecting with remote workers. If someone is working from home, they probably won’t have their company phone at hand, or if they do, it may be a mobile instead of the direct dial to their desk.

If you were cold calling them, it might end up on voicemail. However, they’ll still receive your email, and you’ll have the chance to start a conversation with them.

Make sure your emails are compliant with local and international laws around cold emailing. If they are, you’re good to go.

Emails are a great lead-generation channel

89% of marketers say that email is their primary lead generation channel.

It’s direct, personal, and easy to scale. You can connect with people you’ve never even spoken to, and create effective nurturing sequences to help close more deals.

There’s no reason why email shouldn’t work for your business too.

Eight out of ten prospects prefer to talk to sales over email instead of over the phone or in-person.

Replying to an email requires a lower amount of time and energy investment than attending a video or in-person meeting, so if your email isn’t urgent, it’s a great way to show people that you respect their time.

Sales productivity booster

After a few hours of cold calling, your sales team will start to get tired.

Cold calling is a good way to engage with new leads, but, it’s time and energy-intensive.

You’ll inevitably end up trying to get around gatekeepers, getting to voicemail, or calling out-of-date numbers.

Luckily, your team can use email to connect with more leads in less time.

Any good email outreach tool will enable your team to send emails at scale, easily manage conversations, and create automated follow-up sequences.

You’ll be able to talk to more decision-makers in less time, making it a valuable channel for any sales team.

How to close more deals over email

If you’re already testing email as a sales and marketing channel, you’ll want to ensure you’re doing everything right.

Look for parts of your process where small changes can make a big impact and deliver good returns.

Here are some areas where that’s possible:

Optimize your email copy

No matter how good your product/service is and how much it will help someone, if you don’t catch their attention, they won’t reply.

Make sure your email copy, including your subject line, is relevant, interesting, and personalized.

Simply personalizing your subject line is enough to increase open rates by 22%.

Keep it brief, too.

Shorter subject lines that directly address a pain point will be more effective than a longer, fluffy subject line that doesn’t instantly address a pain point.

As well as that, keep your email body-friendly and relevant.

Prove that you’ve done your research on your prospect by personalizing your email. That said, you don’t need to go over the top. After all, they’ll know it’s a sales email.

Always follow-up and get more replies

One of the great things about email as a sales tactic is that you can follow-up without being irritating. If someone was receiving a phone call from you every few days, they’d start to get annoyed.

But if you’re just sending a friendly email, they need to spend less time reading it and can make a decision on their own terms.

A study from Woodpecker found that sales campaigns with 4-7 follow-ups have a 3x higher reply rate than campaigns with 1-3 emails.

email reply times

Make your follow-up emails relevant, and touch on pain points that you’re sure your prospect is having.

Remember, if someone replies to any of your emails, get back to them ASAP.

Multiple studies have found that over 50% of sales go to the first company to respond.

If your competitors respond to an interested lead before you do, you’ll lose out.

Defined Call-To-Actions in each email

According to Ray Edwards, you should treat every email you send like a “miniature sales letter” with a clear call-to-action.

If your prospects don’t have a clear way to take the next step, you can lose the sale simply due to confusion.

At the end of every email, include a question, or the next step.

For example:

  • Is this something you’re interested in learning more about?
  • Book a time on my calendar here
  • Have you already solved this problem?
  • Do you have 15 minutes free this week to chat?

Unless you’ve got a good rapport with your lead already, make it something easy to accept. A quick call, or a simple question will work well.

Increase your team productivity

Another lever you can pull to close more deals over email is to boost your sales productivity.

If your sales team can send more emails and respond faster, they’ll have more conversations with interested leads, leading to new business being closed.

There are a few ways to increase sales productivity.

Firstly, make sure your team has the tools they need. No one should be manually sending emails out – they should have access to an outreach tool that helps them send and personalize messages at scale.

Second, create a knowledge-base that sales have access to. This can include technical details on your product/service, details on discounts or incentives they can offer to prospects, and information about your product roadmap.

Your team will be regularly asked questions over email, and you don’t want to have them waiting for other people in your company to reply with the information they need. Give your team quick access to information and they’ll be able to respond faster with more relevant information.

Finally, try using a sales productivity tool like timetoreply Sales.

timetoreply can help you drive results by helping your team focus on their KPIs and track their performance. Let’s take a look at how you can use it.

Using timetoreply Sales to boost productivity

timetoreply Sales is designed to help sales teams at SMEs and enterprise companies boost their productivity and close more deals over email.

You can use timetoreply to set sales goals and KPIs, then track performance and see key metrics that will affect the deal close rate.

Your sales reps will each have a timetoreply Ratio that shows your team’s average reply times, and contact rates with leads.


ratio report


Reps can see how well they’re performing, and adapt their workflow to improve their timetoreply Ratio and response times.

You can set target reply times, and then see detailed analytics and reports. Use this data in conjunction with email sending volume to see if your team is optimizing their time and getting the highest ROI out of email that they can.

If you want to improve your sales team’s productivity and help them close more deals using email, learn more and start your free trial of timetoreply today.


Email is a fantastic channel to connect with decision-makers and build relationships.

Your sales team can use email to great effect, particularly if your ideal customers aren’t in the office with access to their usual direct dial.

There are many ways to close more deals over email, and productivity is one of them. If your team can be the first to respond to interested leads and always help prospective customers with their questions, you’ll be able to close more business and make email work as a lever for growth.

timetoreply trial

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