Email Analytics for Business Email – What is It and Why Does your Team Need It?

In a world of instant messaging apps and social media platforms, it is easy to forget that email even exists. But according to a couple of studies,...
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How to Manage SLAs: A Guide

SLAs (service level agreements) are tricky to measure, report on, and meet. But, when managed correctly, SLAs provide a great opportunity to improve...
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Customer Service SLAs: What They Are, Benefits, and Examples

Discover why you need to set SLAs for your customer service team and examples of SLAs you can implement to improve your customer...
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Timetoreply Optimiser

Introducing timetoreply Optimiser for Improved Email Performance We've said it before, and we'll say it again: keeping on top of important emails is...
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The importance of lead response times in different industries

In today's fast-paced business environment, lead response times can make or break a sale. The speed at which a company responds to a lead can be the...
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