by ttr | Jul 23, 2021 | blog, customer service, email productivity
Response Times in Insurance Is Low Way back in 1996, a report by Claes Fornell revealed that customer satisfaction for the insurance company was lower compared to other industries. Fast forward, 15 years on and the insurance industry still suffers from low CX... 
by ttr | Apr 20, 2021 | blog, email productivity, fast response, responding quickly to emails, responsiveness, sales
Lead response times affects sales, that much is clear. However, there is a double standard that exists between B2C and B2B sales. Why is this? If a serious company’s B2C sales team was letting customers wait for “a day or two” before responding, they would be working... 
by ttr | Mar 31, 2021 | blog, email management, email productivity, remote working
Email response time matters in any context but even more so while we work remotely. Covid-19 has forced many companies to embrace the idea of working from home in an attempt to practice social distancing and keep their employees safe. According to a recent survey... by ttr | Jan 8, 2021 | blog, customer service, email management, email productivity, sales
Improving your email response time improves your results Studies have found that 80% of customers highlight the speed of response as a vital part of customer service. Although this may seem obvious, many businesses fail to identify the benefits of a speedy... by ttr | Dec 2, 2020 | blog, email management, email productivity, email tips
Why is email marketing so important? It is a simple, direct, and effective way of connecting with your leads and is very cost-effective. In fact, marketers claim that email marketing can give them an ROI as high as 44x. However, there are many email marketing software... by ttr | Oct 19, 2020 | blog, customer service, email management, email productivity
Shared mailbox addresses like support@, contact@, talkto@, etc. are usually accessed by multiple people in a team. Anyone with credentials can log in and respond to a query which is great when first establishing an email customer support process. However, as your...