With hundreds of thousands of South Africans who make use of mobile devices every day to find a specific product or service, right in the palm of their hands, it has become essential for businesses to be on the ball in terms of responding to customer queries or leads that come in from these mobile devices, at least that is if customer service is a priority at your company.
Great customer service is always a winner, especially in our fast-paced tech landscape, people are not prepared to wait too long for a response to any query, they simply move on to the next company that responds quickly enough to get their attention from the get-go.
It is a simple enough route to take to success, however, many companies do not realise just how much they are losing out to competitors who reply to email enquiries fast enough to engage, and then win new customers.
Having a tool that will give you all the statistics you need to measure the speed with which customer emails are responded to by your sales team, or customer service team, is a powerful way to measure response times and to streamline the process, from the moment an email comes in, until it is responded to.
Timetoreply has made a tool available that will give you all of this and so much more, offering you a birds-eye view of exactly how many emails come in to your team, and how many emails individual team members receive daily.
Once you know what the volume is of emails coming in to your mailboxes, you will be able to use the timetoreply dashboard, which is always available in real time, to determine how quickly emails are responded to according to each mailbox.
Quick email response times are an important rung on the ladder to success, ensuring that your customers view this type of superior customer service as indicative of what they can expect from you in the future, which can often be the only thing that will differentiate your business from your competitors.
Timetoreply gives you a clear perspective on how to improve the quality of your relationship with customers, giving you all the statistics you need to understand the extent to which quick email responses and improved communication, can help your company build long-term relationships with customers, old and new, and to determine the best course of action to make these relationships sustainable, well into the future.
Using the statistics and metrics via your timetoreply dashboard online, you will be able to judge the quality of email responses going out to customers from your staff, and if necessary, tweak and adjust your marketing strategies to increase contact rates with customers and increase the ability of your sales team to convert more enquiries to sales.
Timetoreply is child’s play to set up, all it takes is for you to sign up on the timetoreply website, choose the features you would like available, or try out the 21 day free trial, and without the need to install software; you will be up and running before you know it, ready to turn your business around and gain an overwhelming edge on your competitors.
An added bonus to adding this powerful tool to your arsenal of weapons for success is that it is not as if you are going to be locked into a contract at all, if at any stage you decide that you would like to cancel your subscription, the team at timetoreply will stop your subscription immediately.
There is absolutely nothing to lose by finding out exactly how timetoreply works; you only stand to gain by having a whole new perspective on the importance of fast email response times in boosting sales!