Customer / domain report. | Released April 2018 |
Whitelisting filter option. | Released April 2018 |
Weekly report email.
| Released April 2018 |
Faster email update time. | Released 29 Jan 2018 |
Email assignment logic improvement and database structure. 1 email can be assigned to many agents. Response times calculated for the conversion and the agents separately. | Released 29 Jan 2018 |
Ability to trigger an email ingestion run manually by clicking a button. Automatically receive 30 days worth of historical data when creating an account. | Released 29 Jan 2018 |
Bulk add users for o365, and Mimecast. | Released 29 Jan 2018 |
Email response time and volumes on a domain level report for agents, groups and shared mailboxes. | Released 29 Jan 2018 |
Shared mailbox tracking. | Released 29 Jan 2018 |
Multiple level login access (admin user, managers and agents). | Released 29 Jan 2018 |
Improved filter system across the entire system. | Released 29 Jan 2018 |
Ability to include and exclude CC'd emails. | Released 29 Jan 2018 |
Ability to exclude (blacklist) or include (whitelist) certain emails appearing in the report data. | Released 29 Jan 2018 |
Ability to fully exclude internal emails. | Released 29 Jan 2018 |
Groups. | Released 29 Jan 2018 |
Group report. | Released 29 Jan 2018 |
Shared mailbox report. | Released 29 Jan 2018 |
Fixed filters for SLA. | Released 29 Jan 2018 |
Downloadable SLA reports. | Released 29 Jan 2018 |
Downloadable csv / xls reports. | Released 29 Jan 2018 |
Shared Mailbox SLA report (looking at shared mailbox data only). | Released 29 Jan 2018 |
Fixed alerts with faster update times. | Released 29 Jan 2018 |
Email Log (with conversion view and expanded view). Email log to include multiple TOs and CCs if they exist. | Released 29 Jan 2018 |
Email log to include additional filters. | Released 29 Jan 2018 |
Fixed "and" "or" operator for multi conditional filtering. | Released 29 Jan 2018 |
Specify which mail folders to track and which to ignore. | Released 15 March 208 |
Aliases. | Released 29 Jan 2018 |
Leaderboards. | On hold |
Comparative Reports. | Released 29 Jan 2018 |
Comparative Reports (including groups / shared mailboxes). | Released 29 Jan 2018 |
Bulk upload whitelist ingestion rules / exclude ingestion rules. | Released 29 Jan 2018 |
Retrospective ingestion rules. | Released 29 Jan 2018 |
Report overview page | Released 29 Jan 2018 |
Track outbound emails that are not part of an existing conversation (cold emails) | Released 29 Jan 2018 |
Specify certain mailboxes / groups to be assigned to certain users with certain access rights. | Released 29 Jan 2018 |
Daily agent performance email (optional). | Released 29 Jan 2018 |
Agent specific business hours. | Released 29 Jan 2018 |
Company business hours. | Released 29 Jan 2018 |
Agent timezone. | Released 29 Jan 2018 |
Business timezone. | Released 29 Jan 2018 |
Using APIs to auto exclude spam. | Released 29 Jan 2018 |
Users to create custom reports / schedule reports | Released April 2018 |
Allow SLA reports to report on overall and/or first response time | Released April 2018 |
All reports to support indivudal mailboxes, group mailboxes and shared mailboxes. | Released April 2018 |
Email log for each SLA to see which emails made up the stats for SLA | Released April 2018 |
Zapier integration. | Q4 2020 |
Modular reporting dashboard with multiple reporting modules that end users and use to build their own bespoke dashboard | Released Dec 2018 |
Emails by hour of the day graph | Released Jan 2019 |
Emails not responded to (all emails and conversations without replies) statistic | Released Jan 2020 |
Save searches/filters for SLA reports and allow people to create a scheduled report based on the settings straight from the SLA report page | Q4 2020 |
Improve naming of scheduled reports. Allow people to enter a report name and save the pdf with that particular name. Email subject to use the report name. | Released Dec 2018 |
Cater for different date range formats | Released Dec 2018 |
Ability to block public holidays/office closed days from being tracked | Released Feb 2020 |
Exclusion filter based on time frame of day | On hold |
Extend filter to work using a time frame e.g. show emails that have a response time between 1 and 3 hours. | 1 February 2019 |
Extended scheduled reports to cater for .csv and .excel | 31 January 2019 |
Slack integration | Q4 2020 |
Bulk Gmail | Released March 2019 |
Make extraction of data easier for each stat via the dashboard | Q4 2020 |
Public API to request each stat in our dashboard | Released March 2020 |
Agent specific scheduled report with some insights into their performance vs company average and other team members | Q4 2020 |
Allow creation of scheduled reports from the SLA page itself and allow these to be named and saved for future use. | Q4 2020 |
Visual queue for active filters | Released May 2020 |
Handling outliers | Released May 2020 |
Sales Report | Released July 2020 |
Year-on-year email analytics and email reply time reporting | August 2020 |
Nylas MS Exchange service level authentication | August 2020 |
Zapier Integration | September 2020 |
CRM integration for better automatic updating of filters, customer groups and teams | September 2020 |
Webhook Ingestion for realtime updates, closing of conversations and label updating. | September 2020 |
o365 Integration | October 2020 |
Read/Open stats | October 2020 |
Machine learning/AI insights based on email activity | January 2021 |