Upcoming feature releases

Features

Version / Date

Faster email update time.v2 - 30 Nov 2017
Email assignment logic improvement and database structure. 1 email can be assigned to many agents. Response times calculated for the conversion and the agents separately.v2 - 30 Nov 2017
Ability to trigger an email ingestion run manually by clicking a button. Automatically receive 30 days worth of historical data when creating an account.v2 - 30 Nov 2017
Bulk add users for o365, Gmail and Mimecast.v2 - 30 Nov 2017
Email response time and volumes on a domain level report for agents, groups and shared mailboxes.v2 - 30 Nov 2017
Shared mailbox tracking.v2 - 30 Nov 2017
Multiple level login access (admin user, managers and agents).v2 - 30 Nov 2017
Improved filter system across the entire system.v2 - 30 Nov 2017
Ability to include and exclude CC'd emails.v2 - 30 Nov 2017
Ability to exclude (blacklist) or include (whitelist) certain emails appearing in the report data. v2 - 30 Nov 2017
Ability to fully exclude internal emails.v2 - 30 Nov 2017
Groups.v2 - 30 Nov 2017
Group report.v2 - 30 Nov 2017
Shared mailbox report.v2 - 30 Nov 2017
Fixed filters for SLA.v2 - 30 Nov 2017
Downloadable SLA reports.v2 - 30 Nov 2017
Downloadable csv / xls reports.v2 - 30 Nov 2017
Shared Mailbox SLA report (looking at shared mailbox data only).v2 - 30 Nov 2017
Fixed alerts with faster update times.v2 - 30 Nov 2017
Email Log (with conversion view and expanded view). Email log to include multiple TOs and CCs if they exist.v2 - 30 Nov 2017
Email to include additional filters.v2 - 30 Nov 2017
Fixed "and" "or" operator for multi conditional filtering.v2 - 30 Nov 2017
Specify which mail folders to track and which to ignore.v2 - 30 Nov 2017
Aliases.v2 - 30 Nov 2017
Leaderboards.v2 - 30 Nov 2017
Comparative Reports.v2 - 30 Nov 2017
Comparative Reports (including groups / shared mailboxes).v2 - 30 Nov 2017
Bulk upload whitelist ingestion rules / exclude ingestion rules.v2 - 30 Nov 2017
Retrospective ingestion rules.v2 - 30 Nov 2017
Report overview pagev2 - 30 Nov 2017
Track outbound emails that are not part of an existing conversation (cold emails)v2 - 30 Nov 2017
Specify certain mailboxes / groups to be assigned to certain users with certain access rights.v2 - 30 Nov 2017
Daily agent performance email (optional).v2 - 30 Nov 2017
Agent specific business hours.v2 - 30 Nov 2017
Company business hours.v2 - 30 Nov 2017
Agent timezone.v2 - 30 Nov 2017
Business timezone.v2 - 30 Nov 2017
Inbound and outbound API for connecting bespoke email systems and extracting data for reporting / BI systems.v2 - 30 Nov 2017
Zapier integration.v2 - 30 Nov 2017
Using APIs to auto exclude spam.v2 - 30 Nov 2017
Using APIs to filter by “Label”v2 - 30 Nov 2017
Allow admin users to delete data (record by record / select all detele in email log)v2 - 30 Nov 2017
Users to create custom reports / schedule reportsv2 - 30 Nov 2017
Allow SLA reports to report on overall and/or first response timev2 - 30 Nov 2017
Allow ingestion rules on a per mailbox level / global levelv2 - 30 Nov 2017
Show benchmark statistics (coming soon).v2 - 30 Nov 2017
All reports to support indivudal mailboxes, group mailboxes and shared mailboxes.v2 - 30 Nov 2017
Email log for each SLA to see which emails made up the stats for SLAv2 - 30 Nov 2017