| Customer / domain report. | Released April 2018 |
| Whitelisting filter option. | Released April 2018 |
Weekly report email.
| Released April 2018 |
| Faster email update time. | Released 29 Jan 2018 |
| Email assignment logic improvement and database structure. 1 email can be assigned to many agents. Response times calculated for the conversion and the agents separately. | Released 29 Jan 2018 |
| Ability to trigger an email ingestion run manually by clicking a button. Automatically receive 30 days worth of historical data when creating an account. | Released 29 Jan 2018 |
| Bulk add users for o365, Gmail and Mimecast. | Released 29 Jan 2018 - Gmail in progress (see below) |
| Email response time and volumes on a domain level report for agents, groups and shared mailboxes. | Released 29 Jan 2018 |
| Shared mailbox tracking. | Released 29 Jan 2018 |
| Multiple level login access (admin user, managers and agents). | Released 29 Jan 2018 |
| Improved filter system across the entire system. | Released 29 Jan 2018 |
| Ability to include and exclude CC'd emails. | Released 29 Jan 2018 |
| Ability to exclude (blacklist) or include (whitelist) certain emails appearing in the report data. | Released 29 Jan 2018 |
| Ability to fully exclude internal emails. | Released 29 Jan 2018 |
| Groups. | Released 29 Jan 2018 |
| Group report. | Released 29 Jan 2018 |
| Shared mailbox report. | Released 29 Jan 2018 |
| Fixed filters for SLA. | Released 29 Jan 2018 |
| Downloadable SLA reports. | Released 29 Jan 2018 |
| Downloadable csv / xls reports. | Released 29 Jan 2018 |
| Shared Mailbox SLA report (looking at shared mailbox data only). | Released 29 Jan 2018 |
| Fixed alerts with faster update times. | Released 29 Jan 2018 |
| Email Log (with conversion view and expanded view). Email log to include multiple TOs and CCs if they exist. | Released 29 Jan 2018 |
| Email log to include additional filters. | Released 29 Jan 2018 |
| Fixed "and" "or" operator for multi conditional filtering. | Released 29 Jan 2018 |
| Specify which mail folders to track and which to ignore. | Released 15 March 208 |
| Aliases. | Released 29 Jan 2018 |
| Leaderboards. | On hold |
| Comparative Reports. | Released 29 Jan 2018 |
| Comparative Reports (including groups / shared mailboxes). | Released 29 Jan 2018 |
| Bulk upload whitelist ingestion rules / exclude ingestion rules. | Released 29 Jan 2018 |
| Retrospective ingestion rules. | Released 29 Jan 2018 |
| Report overview page | Released 29 Jan 2018 |
| Track outbound emails that are not part of an existing conversation (cold emails) | Released 29 Jan 2018 |
| Specify certain mailboxes / groups to be assigned to certain users with certain access rights. | Released 29 Jan 2018 |
| Daily agent performance email (optional). | Released 29 Jan 2018 |
| Agent specific business hours. | Released 29 Jan 2018 |
| Company business hours. | Released 29 Jan 2018 |
| Agent timezone. | Released 29 Jan 2018 |
| Business timezone. | Released 29 Jan 2018 |
| Using APIs to auto exclude spam. | Released 29 Jan 2018 |
| Users to create custom reports / schedule reports | Released April 2018 |
| Allow SLA reports to report on overall and/or first response time | Released April 2018 |
| All reports to support indivudal mailboxes, group mailboxes and shared mailboxes. | Released April 2018 |
| Email log for each SLA to see which emails made up the stats for SLA | Released April 2018 |
| Zapier integration. | Q3 2019 |
| Modular reporting dashboard with multiple reporting modules that end users and use to build their own bespoke dashboard | Released Dec 2018 |
| Emails by hour of the day graph | Released Jan 2019 |
| Emails not responded to (all emails and conversations without replies) statistic | Released Jan 2020 |
| Save searches/filters for SLA reports and allow people to create a scheduled report based on the settings straight from the SLA report page | 15 Feb 2019 |
| Improve naming of scheduled reports. Allow people to enter a report name and save the pdf with that particular name. Email subject to use the report name. | Released Dec 2018 |
| Cater for different date range formats | Released Dec 2018 |
| Ability to block public holidays/office closed days from being tracked | March 2019 |
| Exclusion filter based on time frame of day | On hold |
| Extend filter to work using a time frame e.g. show emails that have a response time between 1 and 3 hours. | 1 February 2019 |
| Extended scheduled reports to cater for .csv and .excel | 31 January 2019 |
| Slack integration | Q2 2019 |
| Bulk Gmail | March 2019 |
| Make extraction of data easier for each stat via the dashboard | Feb 2019 |
| Public API to request each stat in our dashboard | Feb 2019 |
| Agent specific scheduled report with some insights into their performance va company average and other team members | Feb 2019 |
| Allow creation of scheduled reports from the SLA page itself and allow these to be named and saved for future use. | March 2019 |
| Create "Customer Groups" to save external email addresses and domains to be used in reports | Feb 2019 |
