Upcoming feature releases

Features

Version / Date

Customer / domain report.15 April 2018
Whitelisting filter option.30 April 2018
Weekly report email.
13 April 2018
Faster email update time.Released 29 Jan 2018
Email assignment logic improvement and database structure. 1 email can be assigned to many agents. Response times calculated for the conversion and the agents separately.Released 29 Jan 2018
Ability to trigger an email ingestion run manually by clicking a button. Automatically receive 30 days worth of historical data when creating an account.Released 29 Jan 2018
Bulk add users for o365, Gmail and Mimecast.Released 29 Jan 2018 - Mimecast and Gmail in progress
Email response time and volumes on a domain level report for agents, groups and shared mailboxes.Released 29 Jan 2018
Shared mailbox tracking.Released 29 Jan 2018
Multiple level login access (admin user, managers and agents).Released 29 Jan 2018
Improved filter system across the entire system.Released 29 Jan 2018
Ability to include and exclude CC'd emails.Released 29 Jan 2018
Ability to exclude (blacklist) or include (whitelist) certain emails appearing in the report data. Released 29 Jan 2018
Ability to fully exclude internal emails.Released 29 Jan 2018
Groups.Released 29 Jan 2018
Group report.Released 29 Jan 2018
Shared mailbox report.Released 29 Jan 2018
Fixed filters for SLA.Released 29 Jan 2018
Downloadable SLA reports.Released 29 Jan 2018
Downloadable csv / xls reports.Released 29 Jan 2018
Shared Mailbox SLA report (looking at shared mailbox data only).Released 29 Jan 2018
Fixed alerts with faster update times.Released 29 Jan 2018
Email Log (with conversion view and expanded view). Email log to include multiple TOs and CCs if they exist.Released 29 Jan 2018
Email log to include additional filters.Released 29 Jan 2018
Fixed "and" "or" operator for multi conditional filtering.Released 29 Jan 2018
Specify which mail folders to track and which to ignore.Released 15 March 208
Aliases.Released 29 Jan 2018
Leaderboards.On hold
Comparative Reports.Released 29 Jan 2018
Comparative Reports (including groups / shared mailboxes).Released 29 Jan 2018
Bulk upload whitelist ingestion rules / exclude ingestion rules.Released 29 Jan 2018
Retrospective ingestion rules.Released 29 Jan 2018
Report overview pageReleased 29 Jan 2018
Track outbound emails that are not part of an existing conversation (cold emails)Released 29 Jan 2018
Specify certain mailboxes / groups to be assigned to certain users with certain access rights.Released 29 Jan 2018
Daily agent performance email (optional).Released 29 Jan 2018
Agent specific business hours.Released 29 Jan 2018
Company business hours.Released 29 Jan 2018
Agent timezone.Released 29 Jan 2018
Business timezone.Released 29 Jan 2018
Inbound and outbound API for connecting bespoke email systems and extracting data for reporting / BI systems.v2 - Q2 2018
Zapier integration.v2 - Q2 2018
Using APIs to auto exclude spam.Released 29 Jan 2018
Using APIs to filter by “Label”v2 - Q2 2018
Allow admin users to delete data (record by record / select all detele in email log)v2 - Q1 2018
Users to create custom reports / schedule reports15 May 2018
Allow SLA reports to report on overall and/or first response time30 April 2018
Allow ingestion rules on a per mailbox level / global levelv2 - Q2 2018
Show benchmark statistics (coming soon).v2 - Q2 2018
All reports to support indivudal mailboxes, group mailboxes and shared mailboxes.15 Feb 2018
Email log for each SLA to see which emails made up the stats for SLADue 5 Feb 2018