How do you know you’re getting back to prospects faster than your competitors? Considering 78 per cent of those who respond to inquiries first win the deal, having a benchmark that shows what response time you need to lead your industry is a very useful thing.

That’s why we’ve been secretly surveying various industries over the last year, compiling the results to give us a rather interesting view of who get’s back to whom, and when… We’ve also identified those businesses that just don’t respond at all (you might be surprised at how many there are).

Here’s how we’re designating targets from each industry:

  1. Hare – a response of less than 30 minutes
  2. Sheep – a response of between 30 minutes and 1 day
  3. Tortoise – a response of more than one day
  4. Dead Duck – did not respond at all

Where Does Your Reply Time Feature in Your Industry?
Which do you think you are? Hare, Sheep, Tortoise or Dead Duck? Sign up for reports on each of our surveys here<link:SSS mailist>. Find out not only who are the heroes of each industry but also where your peers and competitors figure in your own, and how you shape up against them.

We’re going to extend the surveys to numerous industries over the next 12 months, in a project that will collate and analyse website response times in the context of customer service from both business and consumer websites. We’ll also be running follow-up surveys to see if response times have improved and whether potential customers are getting improved levels of service.” Register for regular updates on the timetoreply industry secret surveys<link:SSS mailist>..

Here’s What We’ve Got For You

Install timetorepy on your website and,

  1. Boost sales by measuring and improving your response times
  2. Increase customer engagement with your timetoreply Trustimer

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