timetoreply Ignite
Simple, transparent pricing

Close more inbound leads directly from your inbound sales teams’ inboxes

Annual Monthly

Save with annual billing
$25/mailbox per month

For inbound sales teams who want to improve lead response timesboost sales & rack and improve lead follow-ups. Boost performance for individual team members, teams and shared mailboxes.

Minimum 5 mailboxes

Features include:

The Optimiser

Lead source report

Lead response goal tracking report

Sales rep report

Lead response time tracking

Average time between touches

Average time to closed won

Deal stage and revenue tracking

Export data to CSV/ Excel

Enterprise
For companies with multiple teams who want to track individual, team & shared mailboxes and sync data with BI tools using our API.

Enterprise Support Plan
The Enterprise Support Plan includes phone, 365 support, 24 hour support with 6 hour turnaround, SLAs/up time guarantees and customization

All of Elite’s features plus:

Self-hosted (optional)

Domain-wide installation (optional)

Vendor/risk assessments

On-boarding and training

Enterprise support

Dedicated Account Success Manager

Payment via invoice

* Annual billing only

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Why our customers love timetoreply

Real-time Email Alerts – Proactively notify team members when they’ve missed a critical email.

Privacy – Your email body content and attachments are NEVER shared with our platform Easy onboarding – No change to workflow.
Works with individual, group and shared mailboxes across all email providers
Security – ISO27001 Certified, Google Security audited, and GDPR compliant
No change to workflow – teams keep using their email as they always have.
No training required
CRM integration – live sync your CRM data and uncover engagement statistics for specific customers

Frequently Asked Questions

Does timetoreply work with all email clients?

Yes! Unlike alternative email analytics tools, timetoreply works with any email client, service or device to analyse header data and provide the stats you need on email reply times and volumes. So whether your team uses Outlook, IMAP or Gmail, timetoreplay is right for your team.

Does timetoreply work with shared mailboxes?
Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.
How easy is it to setup?
Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.
Will my team need training?
No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.
Will my team need to change their email program or change their workflow?
Not at all. We are not trying to replace your existing email client. If you use Gmail, o365, Outlook, Mac Mail, Thunderbird, you name it! You can continue to use your favorite email program and timetoreply sits in the background to give you the insights and reporting you need to improve your teams’ email performance.
Is timetoreply secure?
Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.
What is timetoreply's data and privacy policy?
We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.
What are the payment options?
We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.
What do customers say about timetoreply?
timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!
Can I use timetoreply as a ticketing system?
Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.
Does timetoreply integrate with other software?
Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.

15 Day Free Trial

Totally free 15 day trial • Instant reports • No credit card required

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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