Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.

Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.

No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.

Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.

We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.

We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.

timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!

Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.

Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.