Treat your key accounts like kings

With timetoreply Ignite your key accounts team is equipped to drive organic growth and strengthen existing client relationships by optimizing their most important communication channel: their email. See how timetoreply can drive retention rates and help you upsell.

Book a demo or take a free trial of timetoreply to see how it can impact your business.

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Why should key accounts teams use an email analytics tool like timetoreply Ignite?

 

As a company leader, you’ve probably looked at your best clients and thought, “It would be really bad if we lost any of these accounts.” These customers represent a disproportionate percentage of your revenue, refer new prospects to your company, give you credibility in their space — or all of the above.

In fact, key accounts are 60 to 70% likelier to close than new ones, plus spend 33% more on average.

But how do you protect those customers from the competitors who are no doubt courting them?

The answer lies in making sure that you deliver exceptional service and responsiveness.

Timetoreply Ignite helps you support and monitor the email responsiveness of your key accounts team by measuring their reply times at an individual and team level. The powerful filtering cuts through the inbox clutter and the grouping feature makes it easy to ensure that key accounts always get the immediate attention they deserve. No hardware or software to install, no time extra time spent on learning unfamiliar tools or new ways of working, which means more time for your agents to grow your company’s most important asset—existing customers.

Equip your key accounts team with timetoreply Ignite

View Average Email Reply Times

See how long your staff take to reply to emails. See their average First Reply Time, Overall Reply Time, and their response time trends.

See Email Volumes

See how many emails were sent and received in a day per mailbox, as well as the trends. Use this info to balance workload and assign help where it’s needed.

Set Response Time Goals

Set goals and reward staff based on their activity and email reply times. View the time that the first emails and last emails were sent in a day, compare the number of emails sent inside and outside of business hours, as well as each staff member’s average number of emails sent and received per hour.

Track Email Conversations

See how many conversations each mailbox is a part of, how many conversations are waiting for a reply and how many have been completed.

Track Responsiveness

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your staff’s responsiveness to emails – a great springboard into more general productivity discussions with your staff.

Teams and Customer Groups

Group staff into teams, and create customer groups to see how different teams are performing and how your business is responding to your customers.

Schedule Reports

Schedule customized reports to be sent to you (or anyone else) on a daily, weekly or monthly basis.

Control Your Data

Use filters to include or exclude certain emails and other data from being counted in the reports, for greater accuracy and clarity.

View Message Logs

View the message logs to see the time it took for each reply in a conversation (your reply times and your customers’ reply times).

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Resources to help you manage your key accounts team

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