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10 Articles Getting Started

  • How to add a shared mailbox on o365 without a password
  • How to create a Time To Reply Account
  • How to add a Gmail / Gsuite mailbox to Time To Reply to be monitored.
  • How to add a o365 / Office 365 mailbox to Time To Reply to be monitored.
  • How to bulk add O365 mailboxes / Office 365 mailboxes to Time To Reply.

4 Articles Reports

  • Overview Report Page.
  • Comparative Report Page.
  • Interaction Report Page.
  • How to use the Domain/SLA report to track email response time goals

1 Article Controlling your data

  • Controlling your data. Using the Filters section of Time To Reply.

2 Articles Exporting data from Time To Reply

  • Exporting data to CSV or Excel
  • How to download reports or specific graphs.

20 Articles General

  • Re-authenticating an agent / mailbox.
  • Adding an alias / aliases
  • What is the difference between Initial time to reply and Overall time to reply?
  • How to disconnect your o365 super user from the Bulk Add option
  • What is the difference between the Conversation Logs and Message Logs sections?

1 Article Glossary / Terminology

  • Glossary / Terminology

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Time To Reply Limited - 2018