How to add a Microsoft Exchange mailbox / MS Exchange mailbox to timetoreply™ to be monitored.

Go to Add/Remove Agents in your timetoreply™ dashboard and click on add agentor add another.

On the next page, enter the agent or mailbox name, email address and under type, add MS Exchange and click send invite. 

An email will be sent to the mailbox you are trying to add. The email will include an authentication link.

Click on the authentication link and you will be directed to a page where you will need to click on the MS Exchange option. Enter your email address and password and click sign in.

You should automatically be redirected back to TTR. However, if we were not able to connect to your mailbox, you may be required to enter some advanced settings. If so, enter your Exchange username and Exchange server address.

Advanced Settings

By default, Nylas performs autodiscovery to determine what the best server settings are to connect. Sometimes autodiscovery might not work properly and manually entering advanced settings may be required to authenticate an account when authenticating through Nylas’ hosted authentication flow.

If the account’s Exchange username is different than the email address, enter it in the advanced settings form. A username can be of the format username@domain.com or DOMAIN\username, and is usually the same as your Windows login.

For the Exchange Server, enter the address of your Exchange server, like mail.office365.com. This is usually visible in the address bar when logging in to the Outlook Web App.

Talk to your friendly Exchange admin

You might need to reach out to your Exchange or IT admin for the correct connections settings. They should be able to provide the proper connection info for this step.

Here’s a quick video example showing how your users can log in using advanced Exchange server info.

Two-factor authentication

If a user has two-factor authentication enabled on their account, they may need to generate an app password, and can use Microsoft’s instructions for how to do that, or visit Common Authentication Issues for more information.

Connection issues

If you are sure the details are correct but login is failing, this may be due to connection issues. Please make sure the server does not require VPN access. See Common Authentication Issues for details about other common errors.

Once successful, you will be redirected back to TTR and you should see a tick next to your mailbox, indicating it has been successfully added.