Go to Add / Remove Agents in your Time To Reply dashboard and click on add agentor add another.
On the next page, enter the agent or mailbox name, email address and under type, add MS Exchange and click send invite.
An email will be sent to the mailbox you are trying to add. The email will include an authentication link.
Click on the authentication link and you will be directed to a page where you will need to click on the MS Exchange option. Enter your email address and password and click sign in.
You should automatically be redirected back to TTR. However, if we were not able to connect to your mailbox, you may be required to enter some advanced settings. If so, enter your Exchange username and Exchange server address.
Once successful, you will be redirected back to TTR and you should see a tick next to your mailbox, indicating it has been successfully added.