How to add a o365 / Office 365 mailbox to Time To Reply to be monitored.

Adding a o365 mailbox / Office 365 mailbox to Time To Reply

When in the dashboard, click on Add/Remove Agents on the left menu.

On the next page click on the Add Now button

Enter the agent’s / mailbox name, enter the email address and select the Microsoft / o365 option from the dropdown and click Send Invite.

An invitation email will be sent to the mailbox you have entered and it will include an authorization link / button.The mailbox owner needs to click on Authorize TTR.

The link will redirect them to a Microsoft login page. The user will need to log into the Microsoft o365 account that is being added to TTR and click on the button to Grant TTR access.

Once permission has been granted, you can refresh the Add/Remove agents page in the dashboard and you should see a ‘tick’ next to the mailbox that has just been added. Approximately 10 minutes later there should be data in the dashboard for that mailbox. You can see if there is data by going to the Overview Report or the Message Logs in the dashboard.