How to add a o365 / Office 365 mailbox to timetoreply™ to be monitored.

Adding an o365 mailbox/Office 365 mailbox to timetoreply™.
There are two ways to add o365 mailboxes to timetoreply™: Single add (one-by-one) or Bulk-add (multiple in one go)

Single add (one-by-one)

When in the dashboard, click on Add/Remove Agents on the left menu.

On the next page click on the Add Now button

Enter the agent’s / mailbox name, enter the email address and select the Microsoft / o365 option from the dropdown and click Send Invite.

An invitation email will be sent to the mailbox you have entered and it will include an authorization link / button.The mailbox owner needs to click on Authorize TTR.

The link will redirect them to a Microsoft login page. The user will need to log into the Microsoft o365 account that is being added to TTR and click on the button to Grant TTR access.

Once permission has been granted, you can refresh the Add/Remove agents page in the dashboard and you should see a ‘tick’ next to the mailbox that has just been added. Approximately 10 minutes later there should be data in the dashboard for that mailbox. You can see if there is data by going to the Overview Report or the Message Logs in the dashboard.

Bulk-add (multiple in one go)

Authenticate once with a super admin account instead of authenticating each individual mailbox one-by-one.

Go to AGENTS/MAILBOXES agents and click on the bulk add button.

On the next page, click on the bulk add agents button under the Microsoft Office 365 option.

You will be redirected to an o365 login page. Sign in using a super admin account (or a user with a license and privileged administrator role) and accept the permissions.

You will be redirected back to TTR where you will see a list of all of your mailboxes.

Tick the mailboxes you want to add to TTR and click save agents.