In order to add an additional admin user, the new user would be required to register for a TTR account by visiting https://portal.timetoreply.com/register.
During the registration process they will be asked to either create a new company or join an existing company. They would choose to join an existing company and find the company you have already created.
They will request to join your existing company and you will receive a Join Request via email. Accept the Join Request to allow the new user to have access to your account as an admin.
Alternatively, you can click on the Users section in the dashboard and add the new user there. During the process you will be able to assign different roles and permissions to the user so control what data they are able to view when they log into the system.
Users are able to log into the system to view the data. Their mailbox does not have to be tracked to be a User.
There are 3 levels of Users: Administrators, Managers and Agents. Administrators have full access to the system, the billing information, the ability to add / remove agents and control the rights given to other Users.
A manager can view specific mailboxes / teams or groups and doesn’t have access to account settings or the ability to add or remove agents.
An agent you invite to also be a user can login and view their own data only. They also do not have access to account setting and cannot add or remove mailboxes.