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Google Security Audit
What is the difference between Initial timetoreply…
What is the difference between Initial timetoreply™ and Overall timetoreply™?
Difference between avg. initial response time and avg. overall response time.
The initial timetoreply™ (avg. initial timetoreply™) is how long it takes your agents to respond to a new conversation (first email in a conversation thread).
The overall response time (avg. overall timetoreply™) looks at the average time it takes to respond to all emails (initial reply and all subsequent replies).