Start Free Trial
Use Cases & Case Studies
Key Account Teams
Key client service – Ontellus
Customer service – Telarus
Responsiveness – Clear Skies Title Agency
Remote team management – Swift Momentum
Security & Resources
Google Security Audit
What is the difference between Initial timetoreply…
What is the difference between Initial timetoreply™ and Overall timetoreply™?
Difference between avg. initial response time and avg. overall response time.
The initial timetoreply™ (avg. initial timetoreply™) is how long it takes your agents to respond to a new conversation (first email in a conversation thread).
The overall response time (avg. overall timetoreply™) looks at the average time it takes to respond to all emails (initial reply and all subsequent replies).