Interaction Report Page

Explanation of the graph and metrics on the Interaction Report page.
Interactions Report
The Interaction Report shows an agent’s / mailbox’s top interactions. I.e who that person is interacting with.

To generate an interaction report, start typing the name of one of your agents into one of the 3 boxes provided and click away to allow the graph to load:

The report will appear below. You will be able to see how many emails were exchanged between the agent and the mailbox on the left hand side of the graph.