Why can I not access some reports?

The TTR Ratio report is available on the timetoreply Sales plan, while the Interaction and SLA reports are available on the timetoreply Success plan.

Please view our pricing page for more information on the different plans.

To gain access to all reporting, you can upgrade to the Ignite plan on the ‘Billing’ section on your Settings screen at this link: https://portal.timetoreply.com/tools/settings. This will open up access to all reports, but it is important to note that our Ignite product is priced at $19 per mailbox per month before any discounts have been applied. 

Upgrading during your trial does not obligate you to subscribe to the product you’ve activated during your trial.