How It Works
What is the difference between the Conversation Logs and Message Logs sections?
How to setup a Team
Business hours and changing your business hours.
Adding Additional Managers Or Admin Users
Managing Join Requests
How to compare specific agents in the Comparative Reports section?
How to add additional admin users to Time To Reply.
How do I add a billing card?
How do I exclude business hours altogether?
Why do some response times say 00:00:00?
How do I delete an agent / mailbox?
How do I delete my Time To Reply account?
Re-authenticating an agent / mailbox.
Adding an alias / aliases
What is the difference between Initial time to reply and Overall time to reply?
How to disconnect your o365 super user from the Bulk Add option
Missing data – how to troubleshoot if you aren’t seeing all of your data
Dropping connection with MS Exchange mailboxes. Whitelist Nylas IP Range.
Whitelisting our IP address for IMAP connections.
Troubleshooting tips for authenticating when using MS Exchange (Nylas)