General

• What is the difference between the Conversation Logs and Message Logs sections?
• How to setup a Team
• Business hours and changing your business hours.
• Adding Additional Managers Or Admin Users
• Managing Join Requests
• How to compare specific agents in the Comparative Reports section?
• How to add additional admin users to Time To Reply.
• How do I add a billing card?
• How do I exclude business hours altogether?
• Why do some response times say 00:00:00?
• How do I delete an agent / mailbox?
• How do I delete my Time To Reply account?
• Re-authenticating an agent / mailbox.
• Adding an alias / aliases
• What is the difference between Initial time to reply and Overall time to reply?
• How to disconnect your o365 super user from the Bulk Add option
• Missing data – how to troubleshoot if you aren’t seeing all of your data
• Dropping connection with MS Exchange mailboxes. Whitelist Nylas IP Range.
• Whitelisting our IP address for IMAP connections.
• Troubleshooting tips for authenticating when using MS Exchange (Nylas)