Reports

• Should each Agent / team member click the “Mark as Closed” button after they reply to each email or only once the conversation has come to an end, either by closing the sale, resolving the query, or by simply not needing to respond any longer?
• Overview Report Page.
• Comparative Report Page
• Interaction Report Page
• timetoreply Reports and Descriptions
• The reporting looks wrong. Why are my numbers much lower than they should be?
• Why can I not access some reports?
• Why is an agent or mailbox included in the Conversation Logs if it should be excluded based on the active filters?
• Can I get weekly reports sent to me for the emails we are tracking?
• How to use the Domain/SLA report to track email response time goals
• Does timetoreply cater for a group/shared email address in its reporting? If so, how does that work in terms of attributing which user received the emails?
• Why would a reply not be included in the stats? It displays a black trophy next to the First Reply time