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“Fantastic. This software has offered us the opportunity to ensure our clients are getting the customer service we promise!”

Jennifer Smith

Operations Management, Used the software for: 1-2 years

“Email reporting that Works”

Paul Gonzales

Senior Consultant, Used the software for: 1-2 years

“Good customer service. We measure email response time and this does that perfectly”

Mark Siebert

Director of Customer Experience, Used the software for: 2+ years

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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