Email Management Software For Sales Team

Close more deals, faster, by improving your teams’ first response time to inbound leads on email. For sales teams that use Outlook and Gmail to respond to inbound leads.

78% of sales go to the first company that responds

  • Track and improve your teams’ average first reply times
  • Qualify and contact more leads by beating your competitors to the punch
  • Stop wasting marketing dollars by letting hot leads turn cold
  • Set real-time alerts for important emails
  • Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.

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Email management software for sales teams that need email reporting for Outlook and Gmail

Optimize Contact Rates

Optimize your contract rates with the real-time timetoreply Ratio™ – one metric that gives you your agent’s average reply times and contact rates.

Measure Email Reply Times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

measure group email

Monitor Individual or Group Mailboxes

Measure all new incoming emails for an individual email account or a group email address where the inquiries are sent to your sales team.

Track Sales Agent and Team Trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your sales team’s responsiveness to emails.

Set Response Time, and timetoreply Ratio™ Goals

Set goals, and KPIs and reward your sales team based on their activity and email reply times. View the time that the first emails and last emails were sent in a day, compare the number of emails sent inside and outside of business hours, as well as each member’s average number of emails sent and received per hour.

Powerful Sales Report Filtering

Know exactly how long your sales agents take to respond to customer or lead A vs B using our powerful report filtering.

download email data

Data At Your Fingertips

Export the data you need in PDF or Excel form. Use customized APIs to integrate into your chosen reporting dashboards with ease.

Detailed Sales Ratio Reports

Detailed analytics and reporting to help rsales managers support and drive their teams’ email responsiveness to inbound leads and customer emails.

View and Model Top Performer Interactions

See who your sales team members interact with most. Prioritize top leads and gauge email relationships, as well as patterns that lead to sales. Then repeat them!




“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management


“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

Think you should be closing more of your inbound leads? You probably should be.

The lifespan of an online lead is 5 minutes. That is how long you have to catch a prospect in the “sweat spot” before they have either found what they were looking for elsewhere or moved on to the next task in their day. Yet sales teams the world over are taking too long to respond to inbound sales leads. With timetoreply you can change that and focus on improving your average time to first reply. By doing so and improving other important email metrics you will contact and qualify more leads and ultimately close more sales.


  • Improve your teams’ first reply time to inbound leads
  • Respond to every lead without fail with real-time alerts
  • Set SLA goals and track your performance against them
  • Track individual and shared mailbox performace
email alert
email reply time SLA report

Need an easy way to track email SLA performance?

timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.

Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

Finally, your sales teams’ email performance won’t be a blackhole.

  • Meet your SLA goals
  • Save time by focusing on emails that matter
  • Catch more leads in the “sweat spot” as and when they enquire about your product or service
  • Build trust and close more deals by improving your teams’ response times on email


Looking for metrics for your shared mailboxes?

[email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to sales opportunities on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.

Understand email workloads, average reply times and want requires a reply.

Integrate with Hubspot, Salesforce, Zoho and more.

  • Manage team member workloads
  • Provide better, more consistent, sales communication
  • Incentivise top performers
  • View and improve individual performance within shared mailboxes
  • Track “follow-ups” to ensure every lead is being consistently worked


email reply time SLA report

See how Telarus used timetoreply to reduce their response times from 7 hours to 2 hours with timetoreply


15 day free trial. Instant report. No credit card required.

We’ve got your back. Safe and secure
for all major email providers.



We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍


Works with o365, Outlook, Gmail, MS Exchange and IMAP


ISO27001 and Google Security Certified


No software to install, everything in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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