With the right insight and oversight from timetoreply, you can stop worrying and start transforming your email responses.
Want to manage workloads fairly for every customer service agent?
Want to track productivity and quantify email reply times across your team?
Want to improve customer response times and eliminate churn?
Success does all this and more. Simply link your Google Workspace/Gmail, or Microsoft 365/Outlook inboxes and you’re ready to go in seconds.
Bring your customer success emails out of that black hole with deeper analytics on reply times, volumes, conversations and more…
…and watch as Success helps every agent improve response times and increase productivity with individual alerts and personal performance stats.
Track reply times for every email and every conversation to resolution, with real-time metrics filtered the way you want…
…and automatically notify customer service team members who are missing emails or falling behind agreed response times.
Run reports against individual customers, organizations or specific contact groups to make sure you’re meeting response times…
…and set multiple SLA goals to measure your team’s performance against each, with automated warnings before a target is missed.
to speed up customer service
to empower your teams
to set and measure email KPIs
to track individual and team performance
to focus on your most important customers
to check team members are pulling their weight
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Vice President of Customer Management
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Director of Partner Support – Central
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
Founder and Managing Director
timetoreply unlocks unparalleled insight and understanding of how your teams are replying to customers and managing queries. You see exactly how your team is performing, and Success helps every agent boost reply times and increase productivity.
With real-time alerts and notification alongside a live SLA warning feed, you’ll never miss a single email. Say goodbye to forgotten responses, ignored requests, and unanswered complaints, and say hello to faster replies and happier customers.
Integrate Success directly into Gmail, Outlook and Microsoft 365 so you and your team can monitor and improve reply times, filter emails and track conversations straight from your existing inboxes. No other software required.
Using other platforms? No problem. With over 5,000 integrations, Success connects seamlessly with your existing tech stack.
Eliminate the noise of thousands of emails in catch-all shared inboxes with advanced filtering that lets your customer service team answer the emails they need to. Search, filter and prioritize by domain, address, customer type and more.
Build loyalty, eliminate churn and never lose a customer because of a missed service level agreement. Automated warnings alert you before an SLA target is breached and smart recommendations prioritize email importance and urgency based on SLA goals.
timetoreply delivers complete insight and oversight into shared mailboxes, team reporting, individual reporting and trend reporting. The full picture, in real-time and over time, so you can track improvements and address problems across your organization.