Using Time To Reply With MS Exchange

 

To use Time To Reply with your Microsoft Exchange Server, please download the relevant application based on your Microsoft Exchange Server version from the list below. The 2010 version will work for 2007 and the 2013 version works with 2016.

Please note, that the application doesn’t have to be installed on your MS Exchange server itself, but instead it could be installed on any Windows machine (Windows 7 and above) that is online 24/7. We recommend running it on a virtual machine.

Contact our MS Exchange Team

MS Exchange Download Links

Installing the applications

What you’ll need

  1. A Time To Reply account. If you don’t have one already, you can create one here: https://portal.timetoreply.com/auth/register.
  2. The Time To Reply MS Exchange Application (you can download it using the links above).
  3. Your Client ID and Secret ID. You can get these by logging into the Time To Reply dashboard, clicking on your account name in the top right hand corner, clicking on Profile, scrolling down to the bottom of the page and click “Request API access”.

Step 1: Checking your account timezone and then installing the application.

Before you install the application, log into your Time To Reply dashboard (https://portal.timetoreply.com) and check that the timezone has been set correctly. Click on your account name in the top right hand corner, then click on PROFILE and scroll down to make sure your timezone is correct.

Once that has been done, simply run the setup.exe file and the installation windows will appear. Follow the steps to install the application. If you receive an error saying that you need to install the Microsoft.Identity.Foundation, please follow this link to enable it via Control Panel:
https://dynamicsofdynamicscrm.com/2015/09/11/quick-tipenabling-windows-identity-foundation-on-windows-10-machines/.

Step 2: Once installed, an application icon will appear on your desktop. Click on the icon to open the application.

Time To Reply MS Exchange

The following window will open:

Complete the fields and click SAVE. You will see data appear in the right hand column. Click on the data in the right hand column (so that the fields populate with info again) and then start adding your agents by clicking “Add Agent” and completing the fields in the box provided.

add agents to TTR MS Exchange application 

Step 3: The next step is to run the service. Simply click on the green “Start” button and the service will start running.

A turning icon will appear and then you know that the service is running.

Log into your Time To Reply dashboard (https://portal.timetoreply.com) and you should see that your agents have been added and if you check your Email Log (in the Time To Reply dashboard) data should start populating.

If you don’t see your agents or data in the Time To Reply dashboard, click on the “Open Log” button to view the raw logs and get in touch with our support team who will assist you.

Leave the service application open and it will automatically update every 10 minutes and push data into your Time To Reply dashboard. You can minimize the application by clicking the X icon in the top right hand corner and it will run in your task tray.

Assuming everything went to plan and was successful, you can log into your Time To Reply dashboard: https://portal.timetoreply.com/auth/login and you will see your agents have been added and there should be data in your Email Log.