Using Time To Reply With MS Exchange

Contact our MS Exchange Team

There are two applications that need to be installed. The first application is the user interface where you will be able to connect to Time To Reply and add your agents. The second is the service application that is MS Exchange server specific and runs in the background to send data to the Time To Reply API. Please download the user interface application and the correct service application for your MS Exchange server.

MS Exchange Download Links

Installing the applications

What you’ll need

  1. A Time To Reply account. If you don’t have one already, you can create one here:
  2. The user interface and service applications (you can download them using the links above).
  3. Your Client ID and Secret ID. You can get these by logging into the Time To Reply dashboard, clicking on your account name in the top right hand corner, clicking on Profile, scrolling down to the bottom of the page and click “Request API access”.

Step 1: Install the two applications. Simply run the two setup.exe files and the installation windows will appear.

Step 2: Once installed, two application icons will appear on your desktop. Click the one that says TimeToReply:

The following window will open:

MS Email Time Tracking

Complete the fields and click SAVE. You will see data appear in the right hand column. Click on the data in the right hand column and then start adding your agents in the box provided. You can add multiple agents one below the next. Then click “Add Agent” to add your agents.

Step 3: The next step is to run the service application. Go back to your desktop and click on the icon that says TimeToReply Service.

A window will open and start running:

If it says success 12 lines from the bottom, everything has worked correctly. If not, you will see a red error here and you will need to contact our support team at and we will troubleshoot the error. These are typically network related settings.

Assuming everything went to plan and was successful, you can log into your Time To Reply dashboard: and you will see your agents have been added and there should be data in your Email Log.

Leave the service application open and it will automatically update every 10 minutes and push data into your Time To Reply dashboard.