Using Time To Reply With MS Exchange

Contact our MS Exchange Team

To use Time To Reply with your exchange server please download the relevant application based on your MS Exchange Server version from the list below. Please note, that the application doesn’t have to be installed on your MS Exchange server itself, but instead it could be installed on any Windows machine (Windows 7 and above) that is online 24/7. We recommend running it on a virtual machine.

MS Exchange Download Links

Installing the applications

What you’ll need

  1. A Time To Reply account. If you don’t have one already, you can create one here: https://portal.timetoreply.com/auth/register.
  2. The Time To Reply MS Exchange Application (you can download it using the links above).
  3. Your Client ID and Secret ID. You can get these by logging into the Time To Reply dashboard, clicking on your account name in the top right hand corner, clicking on Profile, scrolling down to the bottom of the page and click “Request API access”.

Step 1: Install the application. Simply run the setup.exe file and the installation windows will appear. Follow the steps to install the application. If you receive an error saying that you need to install the Microsoft.Identity. , please follow this link to enable it via Control Panel: https://dynamicsofdynamicscrm.com/2015/09/11/quick-tipenabling-windows-identity-foundation-on-windows-10-machines/.

Step 2: Once installed, an application icon will appear on your desktop. Click on the icon to open the application.

The following window will open:

MS Email Time Tracking

Complete the fields and click SAVE. You will see data appear in the right hand column. Click on the data in the right hand column and then start adding your agents in the box provided. You can add multiple agents one below the next. Then click “Add Agent” to add your agents.

Step 3: The next step is to run the service application. Go back to your desktop and click on the icon that says TimeToReply Service.

A window will open and start running:

If it says success 12 lines from the bottom, everything has worked correctly. If not, you will see a red error here and you will need to contact our support team at support@timetoreply.com and we will troubleshoot the error. These are typically network related settings.

Assuming everything went to plan and was successful, you can log into your Time To Reply dashboard: https://portal.timetoreply.com/auth/login and you will see your agents have been added and there should be data in your Email Log.

Leave the service application open and it will automatically update every 10 minutes and push data into your Time To Reply dashboard.