The Optimiser gives your team members their real-time email metrics, empowering them to proactively self-manage their performance.

The Optimiser lets your team members know how their performance stacks up to the team average in real time, and highlights which emails or leads to attend to next based on custom settings.

  • team members receive alerts if emails or leads are left too long
  • individuals have live insight into their performance stats
  • intelligent prioritization for emails or leads to attend to next

Get the Optimiser from the relevant marketplace

SLA email
notifications

Email inbox productivity
at a glance

Compare email stats
with peers

R

Close conversations directly
via the Optimiser

SLA email notifications

Email inbox productivity at a glance

Compare email stats with peers

R

Close conversations directly via the Optimiser

Trusted by businesses worldwide to drive sales and delight customers

 

Trusted by businesses worldwide to drive sales and delight customers

 

Why sales & customer-facing teams use the Optimiser
 to improve email and lead response performance

Email inbox productivity at a glance

Team members get a direct, live feed of their email and lead response performance.

Information such as first reply time, average overall reply time, inbound messages and leads, outbound messages, and more, displayed in real-time. Allowing your team members to see where they’re doing well and where they could do better.

  • automated performance coaching
  • live analytics feed
  • contextual insights to drive efficiency

Email inbox productivity at a glance

Team members get a direct, live feed of their email and lead response performance

Information such as first reply time, average overall reply time, inbound messages and leads, outbound messages, and more, displayed in real-time. Allowing your team members to see where they’re doing well and where they could do better.

  • automated performance coaching
  • live analytics feed
  • contextual insights to drive efficiency

SLA alerts

Automatic notifications based on custom reply time settings

  • set reply time goals and thresholds
  • automatic ‘next action’ prioritization
  • single click navigation
Emails approaching SLA

SLA alerts

Notify team members when an email is about to hit an SLA deadline

Emails approaching SLA

Set SLA thresholds and notifications so that if an email comes close to the limit, the Optimiser pulls it in for the team member’s attention.

  • Set custom and predefined time lengths for how long an email can sit without a reply
  • Notify agents which emails are coming close to breaching SLAs
  • One-click button to get direct access to prioritised emails. No inbox searching needed.

Compare email stats with peers

Live individual vs team performance visibility as team members work through their inbox

Empower your team members with their real-time performance information

  • boost individual and team performance through data visibility
  • increase accountability
  • smart coaching and insights

Compare email stats with peers

Live individual vs team performance visibility as team members work through their inbox

Empower your team members with their real-time performance information

  • boost individual and team performance through data visibility
  • increase accountability
  • smart coaching and insights

Close leads and conversations from your inbox

Keep workflows clear by enabling team members to close sales enquiries and customer conversations

The Optimiser gives ‘single click-to-close’ ability for inbound leads and customer enquiries.

  • live ‘open’ vs ‘close’ counts and tracking
  • focus on priority engagements

Close conversations directly using the Optimiser

Keep workflows clear by enabling team members to close sales enquiries and customer conversations

The Optimiser gives ‘single click-to-close’ ability for inbound leads and customer enquiries.

  • live ‘open’ vs ‘close’ counts and tracking
  • focus on priority engagements

Optimise your team’s lead and email performance by empowering them to self-manage their workflow

  • display lead response and email performance in their inbox
  • give visibility to individual and team performance
  • custom response time alerts and notifications

Performance optimisation for Outlook

Performance optimisation for Gmail

Who is the Optimiser for?

Customer Service

Inbound Sales

Customer Support

Key Account Managers

Remote Teams

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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