The Optimiser gives your team members their real-time email metrics, empowering them to proactively self-manage their performance.
The Optimiser lets your team members know how their performance stacks up to the team average in real time, and highlights which emails or leads to attend to next based on custom settings.
- team members receive alerts if emails or leads are left too long
- individuals have live insight into their performance stats
- intelligent prioritization for emails or leads to attend to next
Get the Optimiser from the relevant marketplace
SLA email
notifications
Email inbox productivity
at a glance
Compare email stats
with peers
Close conversations directly
via the Optimiser
SLA email notifications
Email inbox productivity at a glance
Compare email stats with peers
Close conversations directly via the Optimiser
Trusted by businesses worldwide to drive sales and delight customers
Trusted by businesses worldwide to drive sales and delight customers
Why sales & customer-facing teams use the Optimiser
to improve email and lead response performance
Email inbox productivity at a glance
Team members get a direct, live feed of their email and lead response performance.
Information such as first reply time, average overall reply time, inbound messages and leads, outbound messages, and more, displayed in real-time. Allowing your team members to see where they’re doing well and where they could do better.
- automated performance coaching
- live analytics feed
- contextual insights to drive efficiency
Email inbox productivity at a glance
Team members get a direct, live feed of their email and lead response performance
Information such as first reply time, average overall reply time, inbound messages and leads, outbound messages, and more, displayed in real-time. Allowing your team members to see where they’re doing well and where they could do better.
- automated performance coaching
- live analytics feed
- contextual insights to drive efficiency
SLA alerts
Automatic notifications based on custom reply time settings
- set reply time goals and thresholds
- automatic ‘next action’ prioritization
- single click navigation
SLA alerts
Notify team members when an email is about to hit an SLA deadline
Set SLA thresholds and notifications so that if an email comes close to the limit, the Optimiser pulls it in for the team member’s attention.
- Set custom and predefined time lengths for how long an email can sit without a reply
- Notify agents which emails are coming close to breaching SLAs
- One-click button to get direct access to prioritised emails. No inbox searching needed.
Compare email stats with peers
Live individual vs team performance visibility as team members work through their inbox
Empower your team members with their real-time performance information
- boost individual and team performance through data visibility
- increase accountability
- smart coaching and insights
Compare email stats with peers
Live individual vs team performance visibility as team members work through their inbox
Empower your team members with their real-time performance information
- boost individual and team performance through data visibility
- increase accountability
- smart coaching and insights
Close leads and conversations from your inbox
Keep workflows clear by enabling team members to close sales enquiries and customer conversations
The Optimiser gives ‘single click-to-close’ ability for inbound leads and customer enquiries.
- live ‘open’ vs ‘close’ counts and tracking
- focus on priority engagements
Close conversations directly using the Optimiser
Keep workflows clear by enabling team members to close sales enquiries and customer conversations
The Optimiser gives ‘single click-to-close’ ability for inbound leads and customer enquiries.
- live ‘open’ vs ‘close’ counts and tracking
- focus on priority engagements
Optimise your team’s lead and email performance by empowering them to self-manage their workflow
- display lead response and email performance in their inbox
- give visibility to individual and team performance
- custom response time alerts and notifications
Performance optimisation for Outlook
Performance optimisation for Gmail
Who is the Optimiser for?
Customer Service
Inbound Sales
Customer Support
Key Account Managers
Remote Teams
We’ve got your back. Safe and secure for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don't have access to it.
Compatibility
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Security
- ISO27001
- Google Security Certified
- SOC 2 (coming soon)
- HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
