Optimise your teams’
email performance in real-time
Install the timetoreply Optimiser add-on for Outlook and Gmail and give your team members the real-time stats they need to self-improve their email performance. Everyone wins, especially your customers and prospects.
Get the Optimiser from the relevant marketplace
See the Optimiser in action
Trusted by businesses worldwide
Instant Insights
Real-time email performance driving metrics directly in your team members’ inboxes
They’ll see:
- Which emails are approaching a reply time threshold and the time they have left to respond to them
- Their live email stats compared to those of any team or shared mailbox they are part of (optional)
- Percentage of emails they have responded to within set reply time goals (SLAs)
- A button to mark emails that have been handled, or don’t require a reply, as ‘closed’
Instant Insights
Link your teams’ mailboxes or your whole domain in seconds.
Get instant data on:
- Individual and shared reply time performance
- Email volumes
- Peak hours
- & more
Boost Performance
- Empower your team members to self-optimise their email performance with real-time stats
- Optionally switch on comparative real-time stats for the teams / shared mailboxes they are part of…healthy competition drives performance
- Self-optimising teams outperform teams who only rely on reporting and analytics
Boost Performance
Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients.
Share your customized reports with management and team members to keep everyone on track.
Delight Customers and Improve Sales
- Set reply time goals, beat your competition to the prize
- Whether your team is responding to inbound sales leads, or handling customer requests – speed and consistency matter
- Some of our customers have improved their reply times by over 300%
Delight Customers and Improve Sales
Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.
Get Clarity into Your Teams Mailboxes
- Easily see which emails have been handled, which haven’t…and which ones need urgent attention
- No more guessing which opportunities could have been won if only they’d been responded to faster;
- Or which customers haven’t been receiving world-class attention
Optimise Email Performance in Real-time
The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.
Get instant data on:
- Supports real-time performance improvement.
- Saves team managers time – fewer reporting meetings.
- Saves team members time – showing which emails should be tackled next.
- Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.
Who is timetoreply for?
Customer Service
Key Account Managers
Customer Support
Sales Teams
Remote Teams
We’ve got your back. Safe and secure
for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don’t have access to it.
Compatibility
Works with o365, Outlook, Google Workspace, Gmail, MS Exchange and IMAP
Security
ISO27001 and Google Security Certified. Soc 2 and HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
Test drive the Optimiser today
Performance optimisation for Outlook
Performance optimisation for Gmail
