Who should be using timetoreply?

Any business that wants to understand how well or badly their email enquiries are being handled

Small / Medium Sales Teams

Who want to track and improve:

  • How much time it takes their agents to reply to their emails.
  • How many emails their agents reply to.
  • How many emails their agents receive.
  • How many customers reply to your sales agent.
  • How much engagement they manage to achieve with the customer.
  • How quickly you are responding to different clients.

Large Corporates

Who want to track and improve:

  • How much time it takes their staff to reply to their emails.
  • How many emails their staff reply to.
  • How many emails their staff receive.
  • How many customers reply to your staff agent.
  • How much engagement they manage to achieve with the customer.
  • How quickly you are responding to different clients.
  • How staff are responding to internal emails.
  • Measuring SLAs

Lead Generators / Online Marketers

Who want to track & improve:

  • How well the leads that they generate are handled by their customers.
  • How much time it takes their customers to reply to their leads.
  • How long it takes their customers to distribute the leads to the correct sales agent.
  • Your customer retention rate by helping your customers handle their leads better.

Franchise Owners / Wholesalers

Who want to track and improve:

  • How quickly their franchisees respond to the leads that they provide.
  • How many leads they actually reply to vs receive.
  • How long it takes each franchise to distribute the lead internally.
  • How many leads they manage to get a reply from after their initial email.