Radically improve your
teams’ email performance

With timetoreply’s email reply time and analytics tool, you and your customer-facing or sales teams will be able to:

Get real-time stats & reports on your teams’ key email metrics like, reply time, response rate, email volumes

Set SLA and reply time goals for individual customers, or customer groups

Measure shares / group and individual mailbox performance.

Make data driven decisions to improve customer service and close more leads

See it for yourself. Click “Choose a demo time slot now” to schedule a 20 – 30 minute demo customised to your specific needs.

Provides tremendous insight

Overall: We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Pros: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners

Bryce H
SVP Operations, Telarus

Having trouble booking a demo?
Please email [email protected] and we’ll get something in the diary.

Trusted by thousands of businesses, worldwide
Trusted by thousands of businesses, worldwide

Our Customers

Word on the street

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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