Privacy Policy

Privacy Policy

Timetoreply is an online service that provides customers with information on their average response times to web-generated leads. Our Web site is controlled by Time to Reply (Pty) Ltd, a company incorporated in the Republic of South Africa.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Before submitting your personal information to our Web site, please read this Policy carefully to learn about our privacy practices. By visiting timetoreply’s Web site, www.timetoreply.com, you are accepting the practices described herein.

  • What information we collect from you
  • How we use your information
  • With whom we share your information
  • How you can access your information
  • Your choices with respect to the collection and use of your information
  • How we protect your information
  • Children’s privacy
  • External links
  • Changes to this Privacy Policy
  • How you can contact us

What information we collect from you

In General.

We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, e-mail addresses, user name and password. We may also request information about your response time performance experiences relating to sites using the timetoreply software. You can choose not to provide information to us, but in general some information about you is required in order for you to enjoy the benefits of being a registered member. For example, only registered members are able to post performance reviews, participate in discussion forums, e-mail timetoreply content to themselves and others, access members-only newsletters and performance review content, and enter surveys, contests, or sweepstakes. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the timetoreply.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

COOKIES DO NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Information About Others.

You will have the opportunity to provide contact information for other people through our Website. You should obtain the consent of other individuals prior to providing timetoreply with their personal information.

Information from Other Sources.

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit timetoreply by “clicking-through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Web site or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services in order to improve and personalize your use of our Web site.

Automatic Information.

We automatically collect some information about your computer when you visit timetoreply. For example, we will collect session data, including your IP address, Web browser software, and referring Web site. We also may collect information about your online activity, such as content viewed and pages visited. One of our goals in collecting this automatic information is to help us understand the interests of our users and customize your user experience.

Cookies and Other Web Technologies.

Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). timetoreply.com and its affiliated websites use cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Save this password for automatic sign-in.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.
  • To help us customize the content, website experience, and advertisements provided to you on our websites and on other websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.
  • To help measure and research the effectiveness of website features and offerings, advertisements, and e-mail communications (by determining which e-mails you open and act upon).

The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on our sites.

Our sites also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve Website performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our Website. This helps us measure the effectiveness of our content and other offerings.

Call Recording and Monitoring.

Please be aware that calls to and from timetoreply may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

How we use your information

Timetoreply uses the information we collect about you for the following general purposes: for registration and to manage your account, including to facilitate your access to and use of our site; to communicate with you in general, including to provide information about timetoreply and invitations from the timetoreply community; to enable us to publish your reviews, forum posts, and other content to the timetoreply community; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services available from us or our partners that may be of interest to you; to otherwise customize your experience with timetoreply; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

If you have signed up as the owner or manager of a website we will send you e-mail messages at the email address you provide to us.

With whom we share your information

Timetoreply may share your information with the following entities:

  • Third-party vendors who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
  • Referring Web sites. If you were referred to timetoreply from another Web site, we may share your registration information, such as your name, email address, mailing address, telephone number and preferences, about you with that referring website. We have not placed limitations on the referring websites’ use of personal information and we encourage you to review the privacy policies of any website that referred you to timetoreply.
  • Social Media Services. You can choose to access certain third party social media websites and services through our site (such as Facebook). When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media web sites.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of timetoreply, our customers, or others; and in connection with our Terms and Conditions and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the best performing websites we monitor . This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information

We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by emailing us at the timetoreply Website’s contact details. You can close your timetoreply account by contacting us at the email address listed below. We will send you an e-mail to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for record-keeping integrity.

Your choices with respect to the collection and use of your information

  • As discussed above, you can choose not to provide us with any information, although it may be needed to take advantage of certain product features offered on timetoreply.
  • You also can add or update information and close your account as described above.
  • As a registered timetoreply member, you can modify your e-mail subscription choices at any time by emailing us. Whether registered as a timetoreply member or not, you also will be given the opportunity to unsubscribe from promotional messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating to your timetoreply account, without offering you the opportunity to opt out of receiving them.
  • Email Communications. Timetoreply wants to make it easy for you to take advantage of web performance-related opportunities on our Website. One way we do this is by sending you email messages that contain information about your apparent web performance-related interests. We believe these email messages will provide you with useful information about web performance-related information available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from timetoreply, you will not be able to access certain portions of our site.

How we protect your information

We want you to feel confident about using timetoreply, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between our systems.

 

Who Owns Your Data?

You own the data associated with your account. And, at any time, you can securely remove your data from our servers by logging into your account and requesting such a deletion.

We only access the header information associated with your emails. The actual bodies of your emails are never downloaded or accessed within our computer systems.

When you cancel your membership, we not only securely delete all information on our servers associated with your mail account but we also delete any labels or flags we might have created – so not only will we no longer have any of your data on our servers, but also your email will look exactly like it did before you signed up with us.

If for any reason, Time to Reply (Pty) Ltd. decides to close timetoreply, all users will be contacted by email and their account information will be securely deleted from our servers in a timely manner.

And remember that we will only backup meta data – never the actual envelopes so once securely deleted there is no possible place to recover them from.

You can access all your personally identifiable information that we collect online and maintain via the website. We use this procedure to better safeguard your information.

Children’s privacy

Timetoreply is a general audience site and does not offer services directed at children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

External links

If any part of the timetoreply Web site links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Timetoreply may update this Privacy Policy in the future. We will notify our members about material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a prominent notice on our Website.

How you can contact us

If you have questions about this Privacy Policy, please contact us at: info@timetoreply.com