timetoreply connects to your sales teams’ existing mailboxes giving you data-driven email analytics and reply time metrics that will help your sales teams’ qualify and convert more of your inbound sales leads.
71% of sales go ot the first company that responds
Contact and qualify more of your inbound leads via email
Track and improve your teams’ average email reply times and response rates
Set reply time goals and report on how many emails are responded to within and outside of those goals
Close more sales faster by optimising your response times
See how many emails were sent and received in a day per mailbox, as well as the trend for the previous 15 days.
See how many conversations each mailbox is a part of, how many conversations are waiting for a reply and how many have been completed.
See how long your staff take to reply to emails. See their average First Reply Time, Overall Reply Time, and their response time trend over the last 15 days.
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your staff’s responsiveness to emails – a great springboard into more general productivity discussions with your staff.
Set goals and reward staff based on their activity and email reply times. View the time that the first emails and last emails were sent in a day, compare the number of emails sent inside and outside of business hours, as well as each staff member’s average number of emails sent and received per hour.
Group staff into teams, and create customer groups to see how different teams are performing and how your business is responding to your customers.
Schedule customized reports to be sent to you (or anyone else) on a daily, weekly or monthly basis.
Use filters to include or exclude certain emails and other data from being counted in the reports, for greater accuracy and clarity.
View the message logs to see the time it took for each reply in a conversation (your reply times and your customers’ reply times).
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Lonnie Jackson
Vice President of Customer Management
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Kyra Augustus
Director of Partner Support – Central
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
David Sarembock
Founder and Managing Director
View daily, weekly and monthly productivity metrics for your remote teams that rely heavily on email to communicate with customers and prospects. By simply analyzing the email header information we are able to produce email analytics and reply time data that can help you:
Supercharge your remote teams’ email performance. With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time..
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool for remote teams.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
Customer expect you to be responsive regardless of where you are working from. If your team is working remotely and you need an unobtrusive tool to help improve their response times and email performance for shared mailboxes such as Customersupport@, support@ we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
We only track To, From, Subject line and timestamps.
We never read your email, we don't have access to it.
Works with Microsoft Outlook, Google Workspace, and MS Exchange
ISO27001
Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)
ISO27001
Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)