Email Software For Remote Team

For a workplace to run effectively, transparency about productivity and workload is key. However, when your team is working remotely (or spread out around the world) this isn’t easy to understand.

Timetoreply helps you support and monitor the productivity of your remote working team by measuring their email productivity straight from Outlook and Gmail.

This helps remote teams stay on track, without you having to introduce unfamiliar tools or ways of working.

  • Track daily email productivity and workloads
  • Measure reply rates and average reply times
  • Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.
  • Set real-time alerts for important emails

Trusted by thousands of businesses worldwide.

Why should remote teams use an email analytics tool like timetoreply?

See Email Volumes

See how many emails were sent and received in a day per mailbox, as well as the trend for the previous 15 days.

Track Email Conversations

See how many conversations each mailbox is a part of, how many conversations are waiting for a reply and how many have been completed.

View Average Email Reply Times

See how long your staff take to reply to emails. See their average First Reply Time, Overall Reply Time, and their response time trend over the last 15 days.

Track Responsiveness

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your staff’s responsiveness to emails – a great springboard into more general productivity discussions with your staff.

Set Response Time Goals

Set goals and reward staff based on their activity and email reply times. View the time that the first emails and last emails were sent in a day, compare the number of emails sent inside and outside of business hours, as well as each staff member’s average number of emails sent and received per hour.

Teams and Customer Groups

Group staff into teams, and create customer groups to see how different teams are performing and how your business is responding to your customers.

Schedule Reports

Schedule customized reports to be sent to you (or anyone else) on a daily, weekly or monthly basis.

Control Your Data

Use filters to include or exclude certain emails and other data from being counted in the reports, for greater accuracy and clarity.

View Message Logs

View the message logs to see the time it took for each reply in a conversation (your reply times and your customers’ reply times).




“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management


“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

email reply time SLA report

Email productivity analytics for remote teams that doesn’t look at the body or attachments of any email.

View daily, weekly and monthly productivity metrics for your remote teams that rely heavily on email to communicate with customers and prospects. By simply analyzing the email header information we are able to produce email analytics and reply time data that can help you:

  • Improve remote employees email productivity and reply times
  • Manage email workloads
  • Meet your SLA goals
  • Save time by focusing on emails that matter
  • Improve team performance
  • Delight your customers


Worried that your remote teams’ are dropping the ball? Track your remote teams’ email performance. Works with Outlook and Gmail.

Supercharge your remote teams’ email performance. With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.

The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.

You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.


  • Improve reply times
  • Never miss an important email again
  • Reduce customer churn
  • Increase NPS
email alert
email alert
email reply time SLA report

Need an easy way to track email SLA performance for remote teams?

timetoreply turns your Outlook or Gmail into the ultimate email SLA tool for remote teams.

Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

Finally, your teams’ email performance won’t be a blackhole.

  • Meet your SLA goals
  • Save time by focusing on emails that matter
  • Improve team performance
  • Delight your customers


Looking for metrics for your shared mailboxes?

Customer expect you to be responsive regardless of where you are working from. If your team is working remotely and you need an unobtrusive tool to help improve their response times and email performance for shared mailboxes such as [email protected], [email protected] we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.

Understand email workloads, average reply times and want requires a reply.

Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!

  • Manage team member workloads
  • Provide better more consistent service
  • Incentivise top performers
  • View and improve individual performance within shared mailboxes


email reply time SLA report

See how Telarus used timetoreply to reduce their response times from 7 hours to 2 hours with timetoreply


    15 day free trial. Instant report. No credit card required.

    We’ve got your back. Safe and secure
    for all major email providers.



    We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍


    Works with o365, Outlook, Gmail, MS Exchange and IMAP


    ISO27001 and Google Security Certified


    No software to install, everything in your browser

    Get the guide now!

    Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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    Get the free template now!

    Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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    Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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