Email Software For Remote Team
For a workplace to run effectively, transparency about productivity and workload is key. However, when your team is working remotely (or spread out around the world) this isn’t easy to understand.
Timetoreply helps you support and monitor the productivity of your remote working team by measuring their email productivity straight from Outlook and Gmail.
This helps remote teams stay on track, without you having to introduce unfamiliar tools or ways of working.
- Track daily email productivity and workloads
- Measure reply rates and average reply times
- Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.
- Set real-time alerts for important emails
Trusted by thousands of businesses worldwide.
Why should remote teams use an email analytics tool like timetoreply?
See Email Volumes
See how many emails were sent and received in a day per mailbox, as well as the trend for the previous 15 days.
Track Email Conversations
See how many conversations each mailbox is a part of, how many conversations are waiting for a reply and how many have been completed.
View Average Email Reply Times
Track Responsiveness
Set Response Time Goals
Teams and Customer Groups
Schedule Reports
Control Your Data
View Message Logs
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
Email productivity analytics for remote teams that doesn’t look at the body or attachments of any email.
View daily, weekly and monthly productivity metrics for your remote teams that rely heavily on email to communicate with customers and prospects. By simply analyzing the email header information we are able to produce email analytics and reply time data that can help you:
- Improve remote employees email productivity and reply times
- Manage email workloads
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Worried that your remote teams’ are dropping the ball? Track your remote teams’ email performance. Works with Outlook and Gmail.
Supercharge your remote teams’ email performance. With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
- Improve reply times
- Never miss an important email again
- Reduce customer churn
- Increase NPS
Need an easy way to track email SLA performance for remote teams?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool for remote teams.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Looking for metrics for your shared mailboxes?
Customer expect you to be responsive regardless of where you are working from. If your team is working remotely and you need an unobtrusive tool to help improve their response times and email performance for shared mailboxes such as [email protected], [email protected] we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
See how Telarus used timetoreply to reduce their response times from 7 hours to 2 hours with timetoreply
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15 day free trial. Instant report. No credit card required.
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