Email software for remote teams
For a workplace to run effectively, transparency about productivity and workload is key. However, when your team is working remotely (or spread out around the world) this isn’t easy to understand.
timetoreply connects to your sales teams’ existing mailboxes giving you data-driven email analytics and reply time metrics that will help your sales teams’ qualify and convert more of your inbound sales leads.
71% of sales go ot the first company that responds
- Contact and qualify more of your inbound leads via email
- Track and improve your teams’ average email reply times and response rates
- Set reply time goals and report on how many emails are responded to within and outside of those goals
- Close more sales faster by optimising your response times
Trusted by businesses worldwide to drive sales and delight customers
Trusted by businesses worldwide to drive sales and delight customers
Why should remote teams use an email analytics tool
like timetoreply?
See Email Volumes
See how many emails were sent and received in a day per mailbox, as well as the trend for the previous 15 days.
Track Email Conversations
See how many conversations each mailbox is a part of, how many conversations are waiting for a reply and how many have been completed.
View Average Email Reply Times
Track Responsiveness
Set Response Time Goals
Teams and Customer Groups
Schedule Reports
Control Your Data
View Message Logs
Customer Service
Inbound Sales
Customer Support
Key Account Managers
Remote Teams
Word on the street
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Email productivity analytics for remote teams that doesn’t look at the body or attachments of any email.
View daily, weekly and monthly productivity metrics for your remote teams that rely heavily on email to communicate with customers and prospects. By simply analyzing the email header information we are able to produce email analytics and reply time data that can help you:
- Improve remote employees email productivity and reply times
- Manage email workloads
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Email productivity analytics for remote teams that doesn’t look at the body or attachments of any email.
View daily, weekly and monthly productivity metrics for your remote teams that rely heavily on email to communicate with customers and prospects. By simply analyzing the email header information we are able to produce email analytics and reply time data that can help you:
- Improve remote employees email productivity and reply times
- Manage email workloads
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Worried that your remote teams’ are dropping the ball? Track your remote teams’ email performance. Works with Outlook and Gmail.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
- Improve reply times
- Never miss an important email again
- Reduce customer churn
- Increase NPS
Worried that your remote teams’ are dropping the ball? Track your remote teams’ email performance. Works with Outlook and Gmail.
Supercharge your remote teams’ email performance. With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
- Improve reply times
- Never miss an important email again
- Reduce customer churn
- Increase NPS
Need an easy way to track email SLA performance for remote teams?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool for remote teams.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Need an easy way to track email SLA performance for remote teams?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool for remote teams.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Looking for metrics for your shared mailboxes?
Customer expect you to be responsive regardless of where you are working from. If your team is working remotely and you need an unobtrusive tool to help improve their response times and email performance for shared mailboxes such as [email protected], [email protected] we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
Looking for metrics for your shared mailboxes?
Customer expect you to be responsive regardless of where you are working from. If your team is working remotely and you need an unobtrusive tool to help improve their response times and email performance for shared mailboxes such as [email protected], [email protected] we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
We’ve got your back. Safe and secure for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don't have access to it.
Compatibility
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Security
- ISO27001
- Google Security Certified
- SOC 2 (coming soon)
- HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
15 day free trial
Totally free 15 day trial • Instant reports • No credit card required
