timetoreply is packed with the insights you are missing and the data-driven support your teams’ need to delight your customers every single time.
Improve your company’s reply times and resolution rates; getting the best out of your team members, all the time.
Show every team member their individual email performance stats
Alert individuals to slow responses or missed emails
Prompt faster, more efficient replies based on all your SLAs
Customize the Optimizer to drive the performance results you need.
Your team will never breach an SLA again
Get real-time visibility into exactly how your team is performing as a whole, or individually.
Team wide and individual reply times
Live monitoring overall and to targets
Assess quality of your team’s responses
Track reply times for every single email in your customer-facing teams’ inboxes – both individual and shared mailboxes. Set goals to measure your team’s performance in real-time.
Link directly to your existing Gmail and Microsoft 365 inboxes to see detailed stats on email volumes, conversions, unreplies and average reply times.
Get comprehensive reports into every one of your customer service emails and keep your team on track to hit all their goals.
Make sure reply time goals for all your key customers or customer groups are never missed
Understand how every individual in a shared mailbox is performing at the click of button
Compare progress and performance over your own custom periods, filters and key metrics
Track each of your teams’ performance on a daily, weekly and monthly basis. Display real-time leaderboards to encourage healthy competition between departments.
Set advanced custom filters to screen out non urgent, non customer service-related emails and keep your team focused on those replies that matter.
timetoreply sits directly on top of your existing Gmail, Outlook and Microsoft 365 inboxes and integrates seamlessly into your current tech stack with zero workflow disruption.
