Treat your key accounts like kings
With timetoreply Success, your key accounts team is equipped to drive organic growth and strengthen existing client relationships by optimizing their most important communication channel: their email. See how timetoreply can drive retention rates and help you upsell.
Book a demo or take a free trial of timetoreply to see how it can impact your business.
Why should key accounts teams use an email analytics tool like timetoreply Success?
As a company leader, you’ve probably looked at your best clients and thought, “It would be really bad if we lost any of these accounts.” These customers represent a disproportionate percentage of your revenue, refer new prospects to your company, give you credibility in their space — or all of the above.
In fact, key accounts are 60 to 70% likelier to close than new ones, plus spend 33% more on average.
But how do you protect those customers from the competitors who are no doubt courting them?
The answer lies in making sure that you deliver exceptional service and responsiveness.
Timetoreply Success helps you support and monitor the email responsiveness of your key accounts team by measuring their reply times at an individual and team level. The powerful filtering cuts through the inbox clutter and the grouping feature makes it easy to ensure that key accounts always get the immediate attention they deserve. No hardware or software to install, no time extra time spent on learning unfamiliar tools or new ways of working, which means more time for your agents to grow your company’s most important asset—existing customers.
Equip your key accounts team with timetoreply Ignite
View Average Email Reply Times
See how long your staff take to reply to emails. See their average First Reply Time, Overall Reply Time, and their response time trends.
See Email Volumes
See how many emails were sent and received in a day per mailbox, as well as the trends. Use this info to balance workload and assign help where it’s needed.
Set Response Time Goals
Track Email Conversations
Teams and Customer Groups
Control Your Data
View Message Logs
Resources to help you manage your key accounts team
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Lead response times affects sales, that much is clear. However, there is a double standard that exists between B2C and B2B sales. Why is this? If a serious company’s B2C sales team was letting...
Shared Mailboxes Streamline Work The first step that most firms take when developing a customer support strategy is streamlining how teams communicate. The reason is that when one is starting...
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