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Critical Email Marketing KPIs that Drive Campaign Success

Critical Email Marketing KPIs that Drive Campaign Success

To run high-performing email campaigns, you need to focus on the KPIs that truly impact results. These email marketing KPIs reveal what’s working,...
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Email communication skills in customer-focused environments

Email communication skills in customer-focused environments

Strong email communication skills are essential in the workplace, especially for customer-facing teams. Your ability to craft clear, respectful, and...
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Shared mailbox best practices (for better customer support)

Shared mailbox best practices (for better customer support)

Whether you’re managing a high volume of support requests or working with a few high-value clients, managing customer emails as a team can quickly...
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Best practices for managing remote teams in customer service

Best practices for managing remote teams in customer service

With companies all over the world being plunged into the world of remote work, there’s no better time to brush up on your knowledge of how to...
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Best customer service tools you should use

Best 17 customer service tools you should use in 2025

The notion that a single help desk tool can handle all your customer service needs is outdated. Modern customers expect instant, personalized support...
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Best email management software to manage your inbox

Best email management software to manage your inbox in 2025

A survey carried out in 2023 by Statista revealed that U.S. employees spend an average of six hours each week handling emails. This ranks email as...
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Front vs Zendesk vs Freshdesk Which one is better

Front vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)

For most businesses, email is a fundamental communication tool enabling internal teams to collaborate and drive productivity while also connecting...
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Best FrontApp alternatives to improve email performance

Best Front alternatives to improve email performance

Front is an excellent platform to manage your customer communication. It’s packed with features, and has various pricing plans to fit most...
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