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Best FrontApp alternatives to improve email performance

Best FrontApp alternatives to improve email performance

FrontApp is an excellent platform to manage your customer communication. It’s packed with features, and has various pricing plans to fit most...
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Key Benefits of cloud-based email management

Key Benefits of cloud-based email management (2025)

Effective email management is critical for customer-facing professionals and teams. But, standard email systems often fail to meet the demands of...
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Decoding success: Email marketing data analysis for sales teams

Email marketing remains a cornerstone of digital communication, but to harness its full potential, businesses must delve into email marketing data...
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Email analytics Key metrics and tools to track performance

Email analytics: Key metrics and tools to track performance

There were 4.37 billion email users globally in 2023, and it’s set to reach 4.89 billion users in 2027. And with 69% of consumers confirming email...
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How to improve first contact resolution rate top tips

How to improve first contact resolution rate: top tips for 2025

Today’s fast-paced world emphasizes speed and instant gratification. We want it all, and we want it now, from clothing to gadgets to our favourite...
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Top 13 Zendesk alternatives (in-depth comparison)

Top 13 Zendesk alternatives (in-depth comparison)

If you’re looking for a Zendesk alternative, it can be hard to know where to start. Zendesk has hundreds of features and pitches itself as a tool...
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Why your business needs quick customer replies (+ tips)

Why your business needs quick customer replies (+ tips)

It seems obvious that replying promptly to customer emails is good business. Customer expectations are at an all-time high. No one wants to wait...
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Customer service analytics use cases to elevate your team

Mastering customer service analytics to elevate your support team

Excellent customer service doesn’t just happen. It comes from making smart decisions backed by clear insights. It's no wonder so many teams are...
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How to use data to improve email response times

How to use data to improve email response times effectively

Slow response times frustrate customers—and cost you their loyalty. The longer it takes you to reply, the more you lose their trust. But most...
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