Best customer service email management software

Best customer service email management software for 2025

When customer emails start piling up, things can get messy fast — missed messages, slow replies, and confused follow-ups. And if you’re managing...
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Essential customer service metrics every team should track

9 Essential customer service metrics every team should track

Delivering exceptional customer service is vital for organizations striving to thrive in today’s hyper-competitive business landscape. But it can...
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Gmail analytics: A comprehensive guide for all users

If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day...
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Email meter alternatives: Four of the best options

Email meter alternatives: Four of the best options in 2025

Despite the growing popularity of social media and other communication platforms, email remains an effective customer service and retention...
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Best customer service software solutions

17 best customer service software solutions for 2025

Good customer service keeps people coming back. However, customer satisfaction can plummet if you scale up without factoring in your growing number...
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Critical Email Marketing KPIs that Drive Campaign Success

Critical Email Marketing KPIs that Drive Campaign Success

To run high-performing email campaigns, you need to focus on the KPIs that truly impact results. These email marketing KPIs reveal what’s working,...
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Email communication skills in customer-focused environments

Email communication skills in customer-focused environments

Strong email communication skills are essential in the workplace, especially for customer-facing teams. Your ability to craft clear, respectful, and...
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Shared mailbox best practices (for better customer support)

Shared mailbox best practices (for better customer support)

Whether you’re managing a high volume of support requests or working with a few high-value clients, managing customer emails as a team can quickly...
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