Email Analytics For Mid-Market & Large Corporate Travel Companies

“timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we’ve improved our reply times by 25%”

Louise Fletcher
-Account Manager

  • Never miss important emails again
  • Meet customer expectations by boosting email reply times
  • Gain data-driven insights into the email performance of sales and customer service teams

Trusted by large corporate travel companies.

sales productivity software

Want to make sure you don’t miss an important customer email and risk losing them to more attentive competitors?

Leading mid-market and large corporate travel companies increasingly rely on timetoreply to boost email productivity and maintain high levels of customer service.

Our market-leading email analytics platform easily integrates with your business email platform of choice and immediately starts generating accurate data insights that can inform customer service and sales strategies.

Maintain the highest levels of customer service, deliver a superior customer experience, and never miss an important email again by implementing timetoreply for your teams.

 

 No CC Required. No Software To Install. Get Instant Access.

Boost email response times

The success of any corporate travel firm is dependent on high levels of customer service. Business travellers that want to change flights, find accommodation, postpone bookings or enquire about travel restrictions need quick, efficient responses to their requests.

How quick? For most businesses, an average reply time of 12 hours is essential. If you want to set yourself apart from the sea of competitors, though, you’ll need to match modern demands for instant gratification.

The best corporate travel firms reply to customer emails within an hour.

But closing the gap between incoming mails and great customer service is nearly impossible when you’re reliant on the boxed functionality of your favourite business email platform.

That’s why the best corporate travel firms use timetoreply to track and improve their email reply times. Our platform easily integrates with any business email platform, delivering actionable insights that can help inform strategies that boost average reply times.

Top 3 Benefits of Using the Feature

  • Set and track SLAs for email reply times
  • Gain data insights into the performance of individual agents, teams and the entire organisation
  • Continuously improve average reply times to boost customer service levels
measure group email

Gain data insights into email productivity

It’s a common saying that you can’t manage something if you can’t measure it. That’s why teams that can accurately measure their email performance are far more likely to implement the processes needed to deliver superior levels of customer service.

You see, email is only growing in popularity, especially among business professionals. Corporate travel firms that deal with large volumes of customer emails need tools to ensure they can accurately measure and better manage the performance of their customer-facing teams.

Timetoreply offers a market-leading email analytics platform that produces data-driven insights into the most important email metrics.

Leading corporate travel firms use timetoreply to gain an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more. This helps identify bottlenecks and ensures every customer receives the best possible service.

Why is that important? Happy customers spend more, are more likely to recommend you to friends and colleagues, and are far less likely to abandon you for a competitor.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature

  • Data-driven insights into a broad range of email metrics
  • Detailed reports into email productivity
  • Data export capabilities for deeper analysis
measure group email

Gain data insights into email productivity

It’s a common saying that you can’t manage something if you can’t measure it. That’s why teams that can accurately measure their email performance are far more likely to implement the processes needed to deliver superior levels of customer service.

You see, email is only growing in popularity, especially among business professionals. Corporate travel firms that deal with large volumes of customer emails need tools to ensure they can accurately measure and better manage the performance of their customer-facing teams.

Timetoreply offers a market-leading email analytics platform that produces data-driven insights into the most important email metrics.

Leading corporate travel firms use timetoreply to gain an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more. This helps identify bottlenecks and ensures every customer receives the best possible service.

Why is that important? Happy customers spend more, are more likely to recommend you to friends and colleagues, and are far less likely to abandon you for a competitor.

Make sure important emails don't slip through the cracks

Email is the preferred business communication channel for 86% of professionals. When business travellers need the help of their corporate travel firm, chances are they’ll use email to reach out.

But what if their email falls through the cracks? Missing that important email could leave customers stranded and contribute lower levels of customer satisfaction. Some customers may even seek a more responsive corporate travel firm.

That’s why leading corporate travel firms rely on timetoreply to ensure no emails slip through the cracks. Our email analytics platform tracks every email in shared or individual mailboxes, while real-time alerts inform customer service agents when an email has not been responded to.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature

  • Set and track custom SLA benchmarks for reply times
  • Receive real-time alerts when emails approach SLA thresholds
  • Ensure every important email is answered
OUR CUSTOMERS

 

Testimonials

 

 

 

 

 

 

 ATPI

“We wanted to gain visibility into our shared mailboxes and understand the types of queries to which we were taking longer to respond. timetoreply gives us the data we need to better understand how we are responding to customers and to ensure the best possible experience over email.”

‍‍

Rachel Salmon

Product Manager

 

 

 

 

Omega World Travel

“timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we’ve improved our reply times by 25%.”

Louise Fletcher

Account Manager

 

 

 

 

 

Satguru

“timetoreply’s solution provided a platform for the Satguru Operations team to monitor internal communication and stay in touch with clients even when people weren’t actively traveling; customers needed to postpone bookings, enquire about travel restrictions, etc. timetoreply helped to ensure none of these emails slipped through the cracks.”

Kulwinder Pal Singh

Head of Central Operations Centre

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

Frequently asked questions

1. How do you manage email responses?
It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?
Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
The best email response management software tools will enable you to:

  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
  • track total business email volumes, peak times, top users, and average reply times
  • close email conversations from your inbox without the need for a separate ticketing system
  • optimise email communication with data-driven insights, reports, and alerts
3. What is the best team email response management software?
While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

 

N

We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

N

Works with o365, Outlook, Gmail, MS Exchange and IMAP

N

ISO27001 and Google Security Certified

N

No software to install, everything in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

Pin It on Pinterest