Email performance optimization and
analytics for mid-market & large corporate travel companies

microsoft 365 and Google Workspace

“timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we’ve improved our reply times by 25%”

Louise Fletcher – Account Manager

  • Never miss important emails again
  • Meet customer expectations by optimizing email reply times in real-time
  • Gain data-driven & actionable insights into the email performance of customer service teams
    Trusted by large corporate travel companies.
    Trusted by large corporate travel companies.

    Boost email response times

    The success of any corporate travel firm is dependent on high levels of customer service. Business travelers that want to change flights, find accommodation, postpone bookings or enquire about travel restrictions need quick, efficient responses to their requests.

    The best corporate travel firms reply to customer emails within an hour.

    But closing the gap between incoming emails and great customer service is nearly impossible when you’re reliant on the boxed functionality of your favorite business email platform.

    That’s why the best corporate travel firms use timetoreply to track and optimize their email teams’ reply times and core email metrics.

    Top 3 benefits of using the feature

    • Set and track SLAs for email reply times with automated, smart recommendations
    • Gain data insights into the performance of individual team members, teams and the entire organisation
    • Continuously improve reply times to boost customer service levels

    Boost email response times

    The success of any corporate travel firm is dependent on high levels of customer service. Business travelers that want to change flights, find accommodation, postpone bookings or enquire about travel restrictions need quick, efficient responses to their requests.

    The best corporate travel firms reply to customer emails within an hour.

    But closing the gap between incoming emails and great customer service is nearly impossible when you’re reliant on the boxed functionality of your favorite business email platform.

    That’s why the best corporate travel firms use timetoreply to track and optimize their email teams’ reply times and core email metrics.

    Top 3 benefits of using the feature

    • Set and track SLAs for email reply times with automated, smart recommendations
    • Gain data insights into the performance of individual team members, teams and the entire organisation
    • Continuously improve reply times to boost customer service levels
    Shared mailbox reporting for Outlook and Gmail

    Gain data insights into email productivity

    For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email metrics

    By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

    This allows for the development and implementation of new policies and processes to set benchmarks for customer service.

    Top 3 benefits of using the feature

    • Identify current bottlenecks and challenges
    • Create email response time policies
    • Optimize performance and make improvements in real-time

    Gain data insights into email productivity

    Shared mailbox reporting for Outlook and Gmail

    For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email metrics

    By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

    This allows for the development and implementation of new policies and processes to set benchmarks for customer service.

    Top 3 benefits of using the feature

    • Identify current bottlenecks and challenges
    • Create email response time policies
    • Optimize performance and make improvements in real-time

    Make sure important emails don’t slip through the cracks

    Email is the preferred business communication channel for 86% of professionals. When business travelers need the help of their corporate travel firm, chances are they’ll use email to reach out.

    That’s why leading corporate travel firms rely on timetoreply to ensure no emails slip through the cracks. Our email performance optimization & analytics platform tracks every email in shared or individual mailboxes, while automated, smart recommendations inform customer team members when an email needs to be responded to.

    Top 3 benefits of using the feature

    • Set and track custom SLA benchmarks for reply times
    • Receive automated, smart recommendations and real-time alerts when emails approach SLA thresholds
    • Ensure every important email is answered
    Shared mailbox reporting for Outlook and Gmail

    Make sure important emails don’t slip through the cracks

    Shared mailbox reporting for Outlook and Gmail

    Email is the preferred business communication channel for 86% of professionals. When business travelers need the help of their corporate travel firm, chances are they’ll use email to reach out.

    That’s why leading corporate travel firms rely on timetoreply to ensure no emails slip through the cracks. Our email performance optimization & analytics platform tracks every email in shared or individual mailboxes, while automated, smart recommendations inform customer team members when an email needs to be responded to.

    Top 3 benefits of using the feature

    • Create email response time benchmarks & optimize performance
    • Track customer-facing teams’ performance in real-time.
    • Gain deep insight into email productivity trends with extensive analytics capabilities.

    Word on the street

    ATPI

    “We wanted to gain visibility into our shared mailboxes and understand the types of queries to which we were taking longer to respond. timetoreply gives us the data we need to better understand how we are responding to customers and to ensure the best possible experience over email.”

    Rachel Salmon
    Product Manager
    Omega World Travel

    “timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we’ve improved our reply times by 25%.”

    Louise Fletcher
    Account Manager
    Satguru

    “timetoreply’s solution provided a platform for the Satguru Operations team to monitor internal communication and stay in touch with clients even when people weren’t actively traveling; customers needed to postpone bookings, enquire about travel restrictions, etc. timetoreply helped to ensure none of these emails slipped through the cracks.”

    Kulwinder Pal Singh
    Head of Central Operations Centre

    Frequently asked questions

    1. How do you manage email responses?
    It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

    Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

    2. Which features to look for in the best email management solutions?
    Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
    The best email response management software tools will enable you to:

    • set and track custom SLAs tied to specific internal or customer requirements
    • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
    • track total business email volumes, peak times, top users, and average reply times
    • close email conversations from your inbox without the need for a separate ticketing system
    • optimise email communication with data-driven insights, reports, and alerts
    3. What is the best team email response management software?
    While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

    These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

    This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

    Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

    4. What makes Timetoreply a unique solution for teams and managers?
    Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

    Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

    Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

    We’ve got your back. Safe and secure for all major email providers.

    microsoft 365 and Google Workspace
    Tracking

    We only track To, From, Subject line and timestamps.

    Privacy

    We never read your email, we don't have access to it.‍

    Compatibility

    Works with Microsoft Outlook, Google Workspace, and MS Exchange

    Security
    • ISO27001
    • Google Security Certified
    • SOC 2 (coming soon)
    • HIPAA (coming soon)
    Convenience

    No software to install, everything is in your browser

    Analytics for Outlook

    Analytics for Gmail

    15 day free trial

    Totally free 15 day trial • Instant reports • No credit card required

    Get the guide now!

    Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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    Get the free template now!

    Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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    Get the guide now!

    Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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