timetoreply gives you complete insight into every customer-facing inbox in your travel company, so you can see exactly how fast each team member is responding to new customer enquiries and existing customer requests. Display key stats, compare reply times and make sure your customers always get the best booking experience.
Equip your corporate travel company with the email data software that supports exceptional customer service. timetoreply gives every team member all the tools they need to optimize their own performance in real-time, make customer changes immediately and secure more travel bookings.
Close the gap between incoming emails and prompt customer service, by helping every travel agent respond faster to customer demands. Stand out in the travel industry with rapid new bookings and superior customer service, that see your business travelers returning again and again.
"We wanted to gain visibility into our shared mailboxes and understand the types of queries to which we were taking longer to respond. timetoreply gives us the data we need to better understand how we are responding to customers and to ensure the best possible experience over email."
"timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we’ve improved our reply times by 25%."
"timetoreply’s solution provided a platform for the Satguru Operations team to monitor internal communication and stay in touch with clients even when people weren’t actively traveling; customers needed to postpone bookings, enquire about travel restrictions, etc. timetoreply helped to ensure none of these emails slipped through the cracks."
Kulwinder Pal Singh
Head of Central Operations Centre