Email Analytics Software for Teams
Safe, Secure Email Analytics Software For Outlook, Office 365 and Gmail.
Our email analytics help companies provide best in class service over email. Improve reply times and response rates to inbound emails.
- Track and improve your teams’ average reply times
- See which emails across your team are awaiting a reply, which have been marked as complete and which are approaching an SLA reply time goal
- Measure individual and shared mailbxoes
- We only analyze email header information. No access to the body or attachments of any email.
- Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.
Trusted by thousands of businesses worldwide.
Do you need data on how your teams are performing on email using Outlook, Office 365 of Gmail?
timetoreply’s email analytics software is one of the most advanced email analytics solutions available today. Our system tracks email volumes and email reply time data on the individual mailboxes level, shared mailbox level (including group mailboxes and distribution lists), team performance and even external supplier and customer email volumes and reply time data.
timetoreply™ was born out of a frustration around trying to track email behavior and email analytics and not being able to find a solution that truly provided the data and insights needed to monitor and incentivize staff properly.
- Get insight and data into your teams’ email performance
- Track and report on email reply time SLA performance
- Reduce customer complaints and churn by improving your response rate and reply times to customers
- Use real-time alerts to prevent any email sitting for too long without a reply
Not able to track email SLA performance easily from Outlook and Gmail?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Looking for metrics for your shared mailboxes?
[email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
See how Telarus used timetoreply to reduce their response times from 7 hours to 2 hours with timetoreply
Email analytics metrics our software tracks
Emails awaiting an agent response
Number of emails that have not been replied to or marked as closed by your team that are awaiting a reply.
The number of times an agent or contact has sent two or more emails without receiving a reply in between.
SLA goal (or service level agreement goal) is a reply time goal that you have agreed internally or with your customer. For example, we will respond to all emails within 8 business hours.
No replies from my company
Number of email conversations that have not received a single reply from your team on timetoreply.
Total emails received
The total number of emails that have been received by a mailbox for the date range selected when running the report.
Number of emails that took longer than their SLA goal to receive a reply
Number of closed emails
The number of email threads that your agents have marked as “closed” either using native functionality in Outlook or Gmail or using our Outlook or Gmail add on. Email threads that have been handled or no longer require a reply can be marked as “closed”.
Average first reply time
The average time it takes you to respond to the first email in a new inbound conversation
Time to close
The average time it take to mark an email thread as “closed” i.e. completed.
Number of emails that have been responded to within their SLA goal
Overall average reply time
The average reply time to all inbound emails (not just the first email in a new conversation).
Total emails sent
The total number of emails that have been sent by the mailbox you are reporting on.
Top 3 Benefits of Using the Feature
- Identify current bottlenecks and challenges
- Create email response time policies
- Monitor performance and make improvements
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Vice President of Customer Management
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Director of Partner Support – Central
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
Founder and Managing Director
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
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We’ve got your back. Safe and secure for all major email providers.