Email analytics software for teams
Safe, secure email analytics software for Microsoft Outlook and Google Workspace.
- Our email analytics software is jam-packed with useful features and helps companies provide best-in-class service over email. Improve reply times and response rates to inbound emails.
- Track and improve your teams’ average reply times
- See which emails across your team are awaiting a reply, which have been marked as complete and which are approaching an SLA reply time goal
- Measure individual and shared mailboxes
- We only analyze email header information. No access to the body or attachments of any email.
- Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.
Trusted by businesses worldwide to drive sales and delight customers
Trusted by businesses worldwide to drive sales and delight customers
Do you need data on how your teams are performing on email using Microsoft Outlook and Google Workspace?
timetoreply’s email analytics software is one of the most advanced email analytics solutions available today. Our system tracks email volumes and email reply time data on the individual mailboxes level, shared mailbox level (including group mailboxes and distribution lists), team performance and even external supplier and customer email volumes and reply time data.
timetoreply™ was born out of a frustration around trying to track email behavior and email analytics and not being able to find a solution that truly provided the data and insights needed to monitor and incentivize staff properly.
- Get insight and data into your teams’ email performance
- Track and report on email reply time SLA performance
- Reduce customer complaints and churn by improving your response rate and reply times to customers
- Use real-time alerts to prevent any email sitting for too long without a reply
Do you need data on how your teams are performing on email using Outlook, Office 365 of Gmail?
timetoreply’s email analytics software is one of the most advanced email analytics solutions available today. Our system tracks email volumes and email reply time data on the individual mailboxes level, shared mailbox level (including group mailboxes and distribution lists), team performance and even external supplier and customer email volumes and reply time data.
- Get insight and data into your teams’ email performance
- Track and report on email reply time SLA performance
- Reduce customer complaints and churn by improving your response rate and reply times to customers
- Use real-time alerts to prevent any email sitting for too long without a reply
Not able to track email SLA performance easily from Microsoft Outlook and Google Workspace?
timetoreply turns Outlook or Gmail into the ultimate email SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a black hole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Not able to track email SLA performance easily from Outlook and Gmail?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Looking for metrics for your shared mailboxes?
[email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you, and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better, more consistent service
- Incentivize top performers
- View and improve individual performance within shared mailboxes
Looking for metrics for your shared mailboxes?
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
Looking for metrics for your shared mailboxes?
Emails awaiting an agent response
Number of closed emails
The number of email threads that your agents have marked as “closed” either using native functionality in Outlook or Gmail or using our Outlook or Gmail plugin. Email threads that have been handled or no longer require a reply can be marked as “closed”.
Follow-ups
SLA Goal
SLA goal (or service level agreement goal) is a reply time goal that you have agreed internally or with your customer. For example, “We will respond to all emails within 8 business hours.”
Average first reply time
No replies from my company
Total emails received
Time to close
The average time it takes to mark an email thread as “closed” i.e., completed.
Within SLA
SLA Breach
Overall average reply time
Total emails sent
Customer Service
Inbound Sales
Customer Support
Key Account Managers
Remote Teams
Word on the street
Ontellus
Telarus
Swift Momentum
Frequently asked questions
1. How do I view email analytics in Outlook and Gmail?
Using professional email analytics software can help uncover vital data about your teams’ email performance that can be used to guide improvements in how you respond to your customers.
Timetoreply easily integrates with any leading email platform, including Outlook and Gmail. Through a quick deployment, timetoreply immediately starts producing valuable insights into your sales and customer service teams’ email activity and performance – to help you develop the best email practices and optimize your workflow.
Our platform is the only email analytics software designed for Outlook and Gmail, providing an intelligent layer over your email platform of choice.
2. Which email analytics metrics should companies analyze?
- total conversations
- inbound and outbound conversations
- completion ratio
- average initial reply time
- average overall reply time
- SLA tracking
- peak traffic times
- which inboxes receive the most requests
Companies should also choose email analytics software that offers reports and data export capabilities for deeper analysis of key email-related trends. The ability to implement custom SLAs and to track how well the individuals or teams perform against custom SLAs is also key.
3. What features should I look for in advanced email analytics software?
- easily see which emails need a reply and which have already been handled
- track email volumes per individual, team or shared mailbox
- create real-time notifications or alerts so emails from important or priority customers are not left unanswered for too long
- track shared mailboxes and individual team member stats to ensure sales reps or customer service team members meant to respond to shared mailbox queries do so in a timely manner
- optimize average email reply times to help you improve customer satisfaction and boost sales success
- forego a standalone ticketing system by closing email threads directly from your inbox
- download and schedule reports
4. What is the best team email analytics tool?
Our email analytics platform connects to your teams’ mailboxes – or your entire domain – to provide actionable analytics. The best customer service and sales teams use our data-driven insights to improve their email productivity, deliver superior customer service, and close more deals.
See individual and shared reply time performance, email volumes, peak hours and more, giving you visibility you need to boost your team’s performance to customers, leads and key customers.
5. What makes Timetoreply a unique solution for teams and managers?
It’s different from CRM software and marketing automation tools and doesn’t focus on metrics like open rates or click-through rates. Instead, it’s all about valuable metrics like how quickly your customer service team replies to support emails, or how long your inbound sales leads are left waiting before they hear from your salespeople. When you gain such insights, you can develop your own best practices for email & lead response to meet high-level goals and KPIs.
Timetoreply is the only email analytics software that works with any email platform. Our user-friendly solution allows companies to add individual or team mailboxes and can track an entire company domain to give unprecedented transparency into email productivity.
With timetoreply, no important emails will slip through the cracks thanks to real-time alerts and continuous tracking of team performance against custom SLAs.
A powerful dashboard also provides a real-time view over the total email performance of your customer-facing and sales teams.
We’ve got your back. Safe and secure for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don't have access to it.
Compatibility
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Security
- ISO27001
- Google Security Certified
- SOC 2 (coming soon)
- HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
15 day free trial
Totally free 15 day trial • Instant reports • No credit card required
