Safe, secure email analytics software for Microsoft Outlook and Google Workspace

  • Our email analytics software is jam-packed with useful features and helps companies provide best-in-class service over email. Improve reply times and response rates to inbound emails.
  • Track and improve your teams’ average reply times
  • See which emails across your team are awaiting a reply, which have been marked as complete and which are approaching an SLA reply time goal
  • Measure individual and shared mailboxes
  • We only analyze email header information. No access to the body or attachments of any email.
  • Setup SLA goals and scheduled reports, supercharge your sales teams’ email performance today.

Hundreds of companies already trust timetoreply’s email performance optimization & analytics software

Do you need data on how your teams are performing on email using Microsoft Outlook and Google Workspace?

timetoreply’s email analytics software is one of the most advanced email analytics solutions available today. Our system tracks email volumes and email reply time data on the individual mailboxes level, shared mailbox level (including group mailboxes and distribution lists), team performance and even external supplier and customer email volumes and reply time data.

timetoreply™ was born out of a frustration around trying to track email behavior and email analytics and not being able to find a solution that truly provided the data and insights needed to monitor and incentivize staff properly.

  • Get insight and data into your teams’ email performance
  • Track and report on email reply time SLA performance
  • Reduce customer complaints and churn by improving your response rate and reply times to customers
  • Use real-time alerts to prevent any email sitting for too long without a reply

Not able to track email SLA performance easily from Microsoft Outlook and Google Workspace?

timetoreply turns Outlook or Gmail into the ultimate email SLA tool.

Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

Finally, your teams’ email performance won’t be a black hole.

  • Meet your SLA goals
  • Save time by focusing on emails that matter
  • Improve team performance
  • Delight your customers

Looking for metrics for your shared mailboxes?

Customersupport@, support@, whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.

Understand email workloads, average reply times and want requires a reply.

Your customers will love you, and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!

  • Manage team member workloads
  • Provide better, more consistent service
  • Incentivize top performers
  • View and improve individual performance within shared mailboxes

Looking for metrics for your shared mailboxes?

Emails awaiting an agent response

Number of emails that have not been replied to or marked as closed by your team that are awaiting a reply.

Number of closed emails

The number of email threads that your agents have marked as “closed” either using native functionality in Outlook or Gmail or using our Outlook or Gmail plugin. Email threads that have been handled or no longer require a reply can be marked as “closed”.


The number of times an agent or contact has sent two or more emails without receiving a reply in between.

SLA Goal

SLA goal (or service level agreement goal) is a reply time goal that you have agreed internally or with your customer. For example, “We will respond to all emails within 8 business hours.”

Average first reply time

The average time it takes you to respond to the first email in a new inbound conversation

No replies from my company

Number of email conversations that have not received a single reply from your team on timetoreply.

Total emails received

The total number of emails that have been received by a mailbox for the date range selected when running the report.

Time to close

The average time it takes to mark an email thread as “closed” i.e., completed.

Within SLA

Number of emails that have been responded to within their SLA goal

SLA Breach

Number of emails that took longer than their SLA goal to receive a reply

Overall average reply time

The average reply time to all inbound emails (not just the first email in a new conversation).

Total emails sent

The total number of emails that have been sent by the mailbox you are reporting on.

"In terms of responsiveness, it’s gone up from 62% to 86% as a company."

Lonnie Jackson
Vice President of Customer Management

"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."

Kyra Augustus
Director of Partner Support – Central

"When it comes to communicating with our customers, timetoreply helps keep our teams performing at their best. The analytics help our leaders understand team performance and find opportunities to tweak and improve the service they're providing to our customers."

David Crowley
VP Operations

Frequently asked questions

How do I view email analytics in Outlook and Gmail?

Which email analytics metrics should companies analyze?

What features should I look for in advanced email analytics software?

What is the best team email analytics tool?

What makes timetoreply a unique solution for teams and managers?

We’ve got your back. Safe and secure for all major email providers


We only track To, From, Subject line and timestamps.


We never read your email, we don't have access to it.‍


Works with Microsoft Outlook, Google Workspace, and MS Exchange


Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)


No software to install, everything is in your browser

Get started today with timetoreply