Popular email platforms such as Outlook and Gmail offer only the most basic email analytics. For high-performance sales and customer service teams, native email analytics simply won’t cut it. 

Using a professional email analytics platform can help uncover vital data about your teams’ email performance that can be used to guide improvements in how you respond to your customers. 

Timetoreply easily integrates with any leading email platform, including Outlook and Gmail. Through a quick deployment, timetoreply immediately starts producing valuable insights into your sales and customer service teams’ email performance. 

Our platform is the only email analytics tool designed for Outlook and Gmail, providing an intelligent layer over your email platform of choice.

Every team will have unique needs and challenges in their efforts at delivering the highest standards of customer service. However, teams can all benefit from gaining greater insight into their email performance, and should look for tools that track email analytics metrics that include:

• total conversations
• inbound and outbound conversations
• completion ratio
• average initial reply time
• average overall reply time
• SLA tracking
• peak traffic times
• which inboxes receive the most requests

Companies should also choose an email analytics tool that offers reports and data export capabilities for deeper analysis of key email-related trends. The ability to implement custom SLAs and to track how well the individuals or teams perform against custom SLAs is also key.

You may need different types of support from your email analytics tool depending on the specific needs of your business. However, there are some common features that you should look for in your email analytics platform, including the ability to:

• easily see which emails need a reply and which have already been handled
• track email volumes per individual, team or shared mailbox
• create real-time alerts so emails from important or priority customers are not left unanswered for too long
• track shared mailboxes and individual team member stats to ensure the team members meant to respond to shared mailbox queries do so in a timely manner
• optimise average email reply times to help you improve customer satisfaction and boost sales success
• forego a standalone ticketing system by closing email threads directly from your inbox
• download and schedule reports

For sales, support and customer success teams wishing to improve their email reply times and enhance sales efforts, timetoreply is the best option. Unlike other email analytics tools, timetoreply works with any email client across every device, whether you prefer Gmail or Outlook.

Our email analytics platform connects to your teams’ mailboxes – or your entire domain – to provide actionable analytics. The best customer service and sales teams use our data-driven insights to improve their email productivity, deliver superior customer service, and close more deals.

See individual and shared reply time performance, email volumes, peak hours and more, giving you visibility you need to boost your team’s performance to customers, leads and key customers.

If you need a secure, easy-to-use and quick-to-deploy email analytics solution that can supercharge your sales and customer-facing support teams, then timetoreply is the best option on the market.

Timetoreply is the only email analytics tool that works with any email platform. Our user-friendly solution allows companies to add individual or team mailboxes and can track an entire company domain to give unprecedented transparency into email productivity.

With timetoreply, no important emails will slip through the cracks thanks to real-time alerts and continuous tracking of team performance against custom SLAs. 

A powerful dashboard also provides a real-time view over the total email performance of your customer-facing and sales teams.