timetoreply’s email analytics software is one of the most advanced email analytics solutions available today. Our system tracks email volumes and email reply time data on the individual mailboxes level, shared mailbox level (including group mailboxes and distribution lists), team performance and even external supplier and customer email volumes and reply time data.
timetoreply™ was born out of a frustration around trying to track email behavior and email analytics and not being able to find a solution that truly provided the data and insights needed to monitor and incentivize staff properly.
timetoreply turns Outlook or Gmail into the ultimate email SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a black hole.
Customersupport@, support@, whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you, and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
Number of emails that have not been replied to or marked as closed by your team that are awaiting a reply.
The number of email threads that your agents have marked as “closed” either using native functionality in Outlook or Gmail or using our Outlook or Gmail plugin. Email threads that have been handled or no longer require a reply can be marked as “closed”.
The number of times an agent or contact has sent two or more emails without receiving a reply in between.
SLA goal (or service level agreement goal) is a reply time goal that you have agreed internally or with your customer. For example, “We will respond to all emails within 8 business hours.”
The average time it takes you to respond to the first email in a new inbound conversation
Number of email conversations that have not received a single reply from your team on timetoreply.
The total number of emails that have been received by a mailbox for the date range selected when running the report.
The average time it takes to mark an email thread as “closed” i.e., completed.
Number of emails that have been responded to within their SLA goal
Number of emails that took longer than their SLA goal to receive a reply
The average reply time to all inbound emails (not just the first email in a new conversation).
The total number of emails that have been sent by the mailbox you are reporting on.
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Vice President of Customer Management
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Director of Partner Support – Central
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
Founder and Managing Director
Popular email platforms such as Outlook and Gmail offer only the most basic email analytics. For high-performance sales and customer service teams, native email analytics simply won’t cut it.
Using professional email analytics software can help uncover vital data about your teams’ email performance that can be used to guide improvements in how you respond to your customers.
Timetoreply easily integrates with any leading email platform, including Outlook and Gmail. Through a quick deployment, timetoreply immediately starts producing valuable insights into your sales and customer service teams’ email activity and performance – to help you develop the best email practices and optimize your workflow.
Our platform is the only email analytics software designed for Outlook and Gmail, providing an intelligent layer over your email platform of choice.
Customer service teams, key account managers, and remote teams will have their own unique needs and challenges in their efforts at delivering the highest standards of customer service. However, all of these teams can benefit from gaining greater insight into their email performance, and should look for tools that track email analytics metrics that include:
Companies should also choose email analytics software that offers reports and data export capabilities for deeper analysis of key email-related trends. The ability to implement custom SLAs and to track how well the individuals or teams perform against custom SLAs is also key.
You may need different types of support from your email analytics tool depending on the specific needs of your business. However, there are some common features that you should look for in your email analytics software, including the ability to:
For sales, support, and customer success teams wishing to improve their email reply times and enhance sales efforts, timetoreply is the best option. Unlike other email analytics software, timetoreply works with any email client – including Gmail and Outlook – across every device.
Our email analytics platform connects to your teams’ mailboxes – or your entire domain – to provide actionable analytics. The best customer service and sales teams use our data-driven insights to improve their email productivity, deliver superior customer service, and close more deals.
See individual and shared reply time performance, email volumes, peak hours and more, giving you visibility you need to boost your team’s performance to customers, leads and key customers.
If you need a secure, easy-to-use and quick-to-deploy email analytics platform that can supercharge your sales and customer-facing support teams, then timetoreply is the best option on the market.
It’s different from CRM software and marketing automation tools and doesn’t focus on metrics like open rates or click-through rates. Instead, it’s all about valuable metrics like how quickly your customer service team replies to support emails, or how long your inbound sales leads are left waiting before they hear from your salespeople. When you gain such insights, you can develop your own best practices for email & lead response to meet high-level goals and KPIs.
Timetoreply is the only email analytics software that works with any email platform. Our user-friendly solution allows companies to add individual or team mailboxes and can track an entire company domain to give unprecedented transparency into email productivity.
With timetoreply, no important emails will slip through the cracks thanks to real-time alerts and continuous tracking of team performance against custom SLAs.
A powerful dashboard also provides a real-time view over the total email performance of your customer-facing and sales teams.
We only track To, From, Subject line and timestamps.
We never read your email, we don't have access to it.
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)
No software to install, everything is in your browser