Simple, transparent pricing

Choose the best package for your team and turn them into email superstars.

Annual Monthly

Save with annual billing

Starter

Pro

Elite

Enterprise

Starter

$16/mailbox per month

All the core features to get your inbound sales or customer facing team started with lead response & email analytics. Monitor up to 10 mailboxes.

Minimum 5 mailboxes

All the basics:
M

The Optimiser

Core email analytics

Individual reply times

4 report types

1 Dashboard access users

3 Scheduled reports

Alerts (20/mailbox/month)

Export data (PDF only)

Minimum 5 mailboxes (max 10)

Pro
$25/mailbox per month

For inbound sales & customer-facing teams who want ‘always on, automated lead responseemail coaching & real-time analytics. Boost performance for individual team member, team and shared mailboxes.

Minimum 5 mailboxes

All of Starter’s features plus:

The Optimiser

Extra 6 report types (10)

Extra 4 Dashboard access users (5)

Extra 17 Scheduled reports (20)

Extra 30 Alerts /mailbox/month (50)

Team level reporting

Shared & team mailboxes

Leave management

Export data to CSV/ Excel

Elite

$34/mailbox per month

For high-performance organizations who want everything on the Pro plan and the ability to sync data with BI tools via API.

Minimum 10 mailboxes

All of Pro’s features plus:

The Optimiser

Extra 45 Dashboard access users (50)

Extra 40 Scheduled reports (60)

Extra 50 Alerts /mailbox/month (100)

API access with virtually unlimited API calls

Enterprise
For companies with multiple teams who want to track individual, team & shared mailboxes and sync data with BI tools using our API.

Enterprise Support Plan
The Enterprise Support Plan includes phone, 365 support, 24 hour support with 6 hour turnaround, SLAs/up time guarantees and customization

All of Elite’s features plus:

Self-hosted (optional)

Domain-wide installation (optional)

Vendor/risk assessments

On-boarding and training

Enterprise support

Dedicated Account Success Manager

Payment via invoice

* Annual billing only

Enterprise

For companies with multiple teams who want to track individual, team & shared mailboxes and sync data with BI tools using our API.

Enterprise Support Plan
The Enterprise Support Plan includes phone, 365 support, 24 hour support with 6 hour turnaround, SLAs/up time guarantees and customization

* Annual billing only

All of Elite’s features plus:

Self-hosted (optional)

Domain-wide installation (optional)

Vendor/risk assessments

On-boarding and training

Enterprise support

Dedicated Account Success Manager

Payment via invoice

Annual Monthly
 Starter
$14
Pro
$21
Elite
$28
Enterprise
Enquire
Annual Monthly
Starter

$16

/ mailbox / month

Pro

$25

/ mailbox / month

Elite

$34

/ mailbox / month

Enterprise

Let’s talk

Annual billing only

Reports    
Overview Report
Productivity Report
SLA Report
Team Report
Comparative Report
Customer Report
Group Mailbox Report
Interactions Report
Trend Report
Lead Response Report
Logs    
Conversation Logs
Message Logs
Features    
Download Reports PDF
Export Reports CSV, Excel
API/BI Tool Integrations
Team member comparison
Dashboard Access Users1550Unlimited
Goals
Gmail or o365 Add-On
Resolution Management
Customer Stats (Single View)
Scheduled Reports32060Unlimited
Shared Mailboxes
Basic Filters
Advanced Filters
Real-time Alerts20/mailbox/month50/mailbox/month100/mailbox/monthUnlimited
Leave Management
Customer Stats (Group View)
Zapier Integration
CRM Integrations
Data    
Historical data15 Days3 Months6 Months9 Months
Data retention1 Year1 Year2 YearsUp to 5 years
Hosting Options    
SaaS
Dedicated SaaS Instance
Self-Hosted (on-prem)
Private Cloud
Support    
Email support
Helpdesk/Live Chat
Phone
On-boarding
Quarterly performance coaching
Dedicated Success Manager
Support hours08:00 - 22:0008:00 - 22:0008:00 - 22:0008:00 - 22:00
Support daysMon - FriMon - FriMon - FriMon-Sun, 365
Resolution time48 Hours24 Hours12 Hours6 Hours
Security & Admin    
ISO27001
SAML-based Single Sign-On
Two Factor Authentication
Access permissions
Email header data only
Data encrypted at rest
GDPR Compliant
Vendor/risk assessment
Payment via annual invoice

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Why our customers love timetoreply

Real-time Email Alerts – Proactively notify team members when they’ve missed a critical email.

Privacy – Your email body content and attachments are NEVER shared with our platform Easy onboarding – No change to workflow.
Works with individual, group and shared mailboxes across all email providers
Security – ISO27001 Certified, Google Security audited, and GDPR compliant
No change to workflow – teams keep using their email as they always have.
No training required
CRM integration – live sync your CRM data and uncover engagement statistics for specific customers

Frequently Asked Questions

Does timetoreply work with all email clients?

Yes! Unlike alternative email analytics tools, timetoreply works with any email client, service or device to analyse header data and provide the stats you need on email reply times and volumes. So whether your team uses Outlook, IMAP or Gmail, timetoreplay is right for your team.

Does timetoreply work with shared mailboxes?
Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.
How easy is it to setup?
Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.
Will my team need training?
No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.
Will my team need to change their email program or change their workflow?
Not at all. We are not trying to replace your existing email client. If you use Gmail, o365, Outlook, Mac Mail, Thunderbird, you name it! You can continue to use your favorite email program and timetoreply sits in the background to give you the insights and reporting you need to improve your teams’ email performance.
Is timetoreply secure?
Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.
What is timetoreply's data and privacy policy?
We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.
What are the payment options?
We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.
What do customers say about timetoreply?
timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!
Can I use timetoreply as a ticketing system?
Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.
Does timetoreply integrate with other software?
Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.

15 Day Free Trial

Totally free 15 day trial • Instant reports • No credit card required

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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