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Team Email Performance Analytics – Scheduled Reports – Real-time Alerts – Email Resolution Tracking

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30-day money-back guarantee
Enterprise
Contact for pricing
Self-hosted or dedicated instance, risk assessment, phone support (Enterprise support plan – phone, 365 support, 24 hour support with 6 hour turnaround, SLAs/up time guarantees, customization, annual contracts only)
Minimum 50 mailboxes
Self-hosted (optional)
Domain-wide installation (optional)
Vendor assessments/risk assessments
On-boarding and training
Enterprise support
Dedicated Account Success Manager
Payment via invoice
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Compare Plans
Reports
Overview Report
Productivity Report
SLA Report
Team Report
Comparative Report
Customer Report
Group Mailbox Report
Interactions Report
Trend Report
Lead Response Report
Logs
Conversation Logs
Message Logs
Features
Download Reports PDF
Export Reports CSV, Excel
API/BI Tool Integrations
Team member comparison
Dashboard Access Users
Goals
Gmail/o365 Add-On
Resolution Management
Customer Stats (Single View)
Teams
Scheduled Reports
Shared Mailboxes
Basic Filters
Advanced Filters
Real-time Alerts
Leave Management
Customer Stats (Group View)
Zapier Integration
CRM Integrations
Data
Historical data
Data retention
Hosting Options
SaaS
Dedicated SaaS Instance
Self-Hosted (on-prem)
Private Cloud
Support
Email support
Helpdesk/Live Chat
Phone
On-boarding
Quarterly performance coaching
Dedicated Success Manager
Support hours
Support days
Resolution time
Security & admin
ISO27001
SAML-based Single Sign-On
Two Factor Authentication
Access permissions
Email header data only
Data encrypted at rest
GDPR Compliant
Vendor/Risk assessment
Payment via annual invoice
Starter
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Data
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1 year
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Support
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08:00 to 22:00
Mon – Friday
48 hours
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6 months
2 years
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9 months
Up to 5 years
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“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central, Telarus
Why customers love us
Real-time Email Alerts – Proactively notify team members when they’ve missed a critical email
Security – ISO27001 Certified, Google Security audited, and GDPR compliant
Privacy – Your email body content and attachments are NEVER shared with our platform Easy onboarding – No change to workflow.
No change to workflow – teams keep using their email as they always have.
CRM integration – live sync your CRM data and uncover engagement statistics for specific customers
Works with individual, group and shared mailboxes across all email providers
No training required
Frequently asked questions
Does timetoreply work with all email clients?
Yes! Unlike alternative email analytics tools, timetoreply works with any email client, service or device to analyse header data and provide the stats you need on email reply times and volumes. So whether your team uses Outlook, IMAP or Gmail, timetoreplay is right for your team.
Does timetoreply work with shared mailboxes?
Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.
How easy is it to setup?
Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.
Will my team need training?
No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.
Will my team need to change their email program or change their workflow?
Not at all. We are not trying to replace your existing email client. If you use Gmail, o365, Outlook, Mac Mail, Thunderbird, you name it! You can continue to use your favorite email program and timetoreply sits in the background to give you the insights and reporting you need to improve your teams’ email performance.
Is timetoreply secure?
Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.
What is timetoreply's data and privacy policy?
We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.
What are the payment options?
We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.
What do customers say about timetoreply?
timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!
Can I use timetoreply as a ticketing system?
Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.
Does timetoreply integrate with other software?
Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.