Choose the best package for your team
…and turn them into email superstars

Team Email Performance Analytics – Scheduled Reports – Real-time Alerts – Email Resolution Tracking

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annualmonthly
Save 12.5% with annual billing
Starter
/mailbox per month
/mailbox per month
$1416
Minimum 5 mailboxes
All the core features to get your team started with email analytics. Ideal for up to 10 individual mailboxes.
Core email analytics
Track individual reply times
4 report types
Alerts (20/mailbox/month)
Export data (PDF only)
15 Day Free Trial15 Day Free Trial
Elite
/mailbox per month
/mailbox per month
$2832
Minimum 10 mailboxes
Plan for companies with multiple teams who want to track individual, team & shared mailboxes and sync data with BI tools using our API
All of PRO plus
Unlimited scheduled reports
Unlimited alerts
Unlimited dashboard access users
API access with virtually unlimited API calls
15 Day Free Trial15 Day Free Trial

No credit card required
30-day money-back guarantee

Enterprise

Contact for pricing

Self-hosted or dedicated instance, risk assessment, phone support (Enterprise support plan – phone, 365 support, 24 hour support with 6 hour turnaround, SLAs/up time guarantees, customization, annual contracts only)

Minimum 50 mailboxes

All of Elite plus
Self-hosted (optional)
Domain-wide installation (optional)
Vendor assessments/risk assessments
On-boarding and training
Enterprise support
Dedicated Account Success Manager
Payment via invoice

Contact us

Compare Plans

Reports

Overview Report
Productivity Report
SLA Report
Team Report
Comparative Report
Customer Report
Interactions Report
Trend Report
Lead Response Report

Logs

Conversation Logs
Message Logs

Features

Download Reports PDF
Export Reports CSV, Excel
API/BI Tool Integrations
Team member comparison
Dashboard Access Users
Goals
Gmail/o365 Add-On
Resolution Management
Customer Stats (Single View)
Teams
Scheduled Reports
Shared Mailboxes
Basic Filters
Advanced Filters
Real-time Alerts
Leave Management
Customer Stats (Group View)
Zapier Integration
CRM Integrations

Data

Historical data
Data retention

Hosting Options

SaaS
Dedicated SaaS Instance
Self-Hosted (on-prem)
Private Cloud

Support

Helpdesk/Live Chat
Priority Email
Phone
On-boarding & training
Dedicated Success Manager
Support hours
Support days
Resolution time

Security & admin

ISO27001
SAML-based Single Sign-On
Two Factor Authentication
Access permissions
Email header data only
Data encrypted at rest
GDPR Compliant
Vendor/Risk assessment
Domain-level installation
Payment via invoice

Starter

Reports









Logs


Features





✔ (1)





✔ (3)



✔ (20 /mailbox/month)



Data

15 days
1 year

Hosting Options




Support






08:00 to 22:00
Mon – Friday
48 hours

Security & admin











Pro

Reports









Logs


Features





✔ (5)





✔ (20)



✔ (50 /mailbox/month)



Data

3 months
1 year

Hosting Options




Support






08:00 to 22:00
Mon – Friday
24 hours

Security & admin











Elite

Reports









Logs


Features





✔ (unlimited)





✔ (unlimited)



✔ (unlimited)



Data

6 months
2 years

Hosting Options




Support






08:00 to 22:00
Mon – Friday
12 hours

Security & admin











Enterprise

Reports









Logs


Features





✔ (unlimited)





✔ (unlimited)



✔ (unlimited)



Data

9 months
Up to 5 years

Hosting Options




Support






08:00 to 22:00
365
6 hours

Security & admin











trusted by

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“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus
Director of Partner Support – Central, Telarus

Why customers love us

 

  • blank Real-time Email Alerts – Proactively notify team members when they’ve missed a critical email
  • blank Security – ISO27001 Certified, Google Security audited, and GDPR compliant
  • blank Privacy – Your email body content and attachments are NEVER shared with our platform Easy onboarding – No change to workflow.
  • blank No change to workflow – teams keep using their email as they always have.
  • blank CRM integration – live sync your CRM data and uncover engagement statistics for specific customers
  • blank Works with individual, group and shared mailboxes across all email providers
  • blank No training required

Frequently asked questions

Does timetoreply work with all email clients?

Yes! Unlike alternative email analytics tools, timetoreply works with any email client, service or device to analyse header data and provide the stats you need on email reply times and volumes. So whether your team uses Outlook, IMAP or Gmail, timetoreplay is right for your team.

Does timetoreply work with shared mailboxes?

Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.

How easy is it to setup?

Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.

Will my team need training?

No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.

Will my team need to change their email program or change their workflow?

Not at all. We are not trying to replace your existing email client. If you use Gmail, o365, Outlook, Mac Mail, Thunderbird, you name it! You can continue to use your favorite email program and timetoreply sits in the background to give you the insights and reporting you need to improve your teams’ email performance.

Is timetoreply secure?

Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.

What is timetoreply's data and privacy policy?

We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.

What are the payment options?

We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.

What do customers say about timetoreply?

timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!

 

 

Can I use timetoreply as a ticketing system?

Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.

Does timetoreply integrate with other software?

Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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