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Team Email Performance Analytics – Scheduled Reports – Real-time Alerts – Email Resolution Tracking
No credit card required
30-day money-back guarantee
30+ mailboxes, contact us for pricing
All products include these must-have features
- Measure email reply times
- Real-time alerts
- Scheduled reports
- Measure email workload
- Unlimited users for account access
- Monitor individual or shared mailboxes
- Track email reply time service level agreements
- Mark emails as “Closed”
- Detailed email performance reports
- API and CRM integrations
- Agent leaderboards
- Track individual and team trends
- Email handling resolution time
trusted by
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central, Telarus
Why customers love us
- Real-time Email Alerts – Proactively notify team members when they’ve missed a critical email
- Security – ISO27001 Certified, Google Security audited, and GDPR compliant
- Privacy – Your email body content and attachments are NEVER shared with our platform Easy onboarding – No change to workflow.
- Teams keep using their email as they always have.
- CRM integration – live sync your CRM data and uncover engagement statistics for specific customers
- Works with individual, group and shared mailboxes across all email providers
- No change in workflow or training required for your employees
Frequently asked questions
Does timetoreply work with all email clients?
Yes! Unlike alternative email analytics tools, timetoreply works with any email client, service or device to analyse header data and provide the stats you need on email reply times and volumes. So whether your team uses Outlook, IMAP or Gmail, timetoreplay is right for your team.
Does timetoreply work with shared mailboxes?
Absolutely, and that’s something our customers love most about us. Timetoreply can track the reply time and volume stats for shared/group mailboxes as well as individual agents. Furthermore, unlike alternative tools, timetoreply will also allow you to see how individual agents contribute to a shared/group mailbox. This way, you can see who’s doing the lion’s share of the work, and who might have capacity to help out a little more.
How easy is it to setup?
Setting up timetoreply is as simple as linking the mailboxes you want to track and get stats for in a couple of easy steps. If you’re a Gmail or o365/Outlook.com email user, you can sign up with your account automatically, but the steps are very straightforward for any email clients. Follow the simple instructions and within minutes you’ll get the stats you need on you and your team’s email reply times, all viewable in your timetoreply dashboard. Should you need to get your IT team’s permission to bulk link and track your team’s mailboxes, we’re on hand to help with that too.
Will my team need training?
No, the beauty of timetoreply is that it works in the background, analysing the header data it needs to produce the reply time reports without your team having to change the way they work or learn how to use a new tool. Of course, once you have your team’s reply time metrics and you want to work on improving them, you then may decide to show your team the timetoreply reports and invite them to some training to understand their metrics. But that’s entirely up to you.
Will my team need to change their email program or change their workflow?
Not at all. We are not trying to replace your existing email client. If you use Gmail, o365, Outlook, Mac Mail, Thunderbird, you name it! You can continue to use your favorite email program and timetoreply sits in the background to give you the insights and reporting you need to improve your teams’ email performance.
Is timetoreply secure?
Security is at the front of everything we do at timetoreply. We’re ISO27001 certified and we undergo a stringent independent security audit by one of Google’s nominated security vendors in order for us to provide our solution to Google users. Learn more about our security and data policies.
What is timetoreply's data and privacy policy?
We take data privacy very seriously. timetoreply is ISO27001 certified and GDPR compliant. We cover all of the nitty gritty around data privacy in our privacy policy.
What are the payment options?
We offer payments via credit card or bank transfer. We use Stripe as our payment processing layer for credit card payments. You have the choice of paying monthly or you can commit to an annual contract and receive a 15% discount.
What do customers say about timetoreply?
timetoreply has helped countless managers and teams deliver outstanding customer service, meet SLAs, address staffing issues, and contingency planning. In short, our customers love us! Read more glowing reviews on Capterra (we’ve got a 4.4/5 rating)!
Can I use timetoreply as a ticketing system?
Yes, one of the great things about timetoreply is you get to stay in your inbox instead of having to use a different tool if you want “ticketing system” like features. While timetoreply is not a ticketing system per se, you do have the option of marking email threads as “complete” from within your inbox using the timetoreply add-on for Gmail and MS Exchange. We even track your average thread resolution time, so you can see which email threads have been handled and which queries still attention.
Does timetoreply integrate with other software?
Yes, yes and double yes. We have a public API and we’ve integrated with Zapier, HubSpot, Salesforce, Active Campaign, Constant Contact, Maropost and more.