Sales 

For SME and enterprise sales teams eager to improve their timetoreply Ratio™ to close more leads and increase sales. Ratio-driven and tailor-made to target the exact KPIs you need.

• Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
• timetoreply Ratio™ reporting for contact success and first reply time rates
• Trend report
• Individual mailbox productivity tracking
• Dashboard view
• Customizable account access hierarchy
• Clear view on external communication patterns
• Mail logs at the message and conversation level
• Company, team and mailbox level goal setting
• Block / select email addresses and domains to track
• Downloadable reports
• Scheduled reports via email
• 2 years of rolling data stored
• Up to 90 days reporting view

$10/mailbox/month for 5 to 50 mailboxes.

50+ mailboxes; contact for pricing.

Success 

For customer success and support teams who want to track and improve their email reply times, in order to delight customers and provide fast, flawless email support. Tracks individual and shared mailboxes.

• Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
• Overview report
• Trend report
• Comparative report
• Interaction report
• SLA report
• Dashboard view
• Customizable account access hierarchy
• Clear view on internal and external communication patterns
• Mail logs at the message and conversation level
• Company, team and mailbox level goal setting
• Block / select email addresses and domains to track
• Downloadable reports
• Scheduled reports via email
• 2 years of rolling data stored
• Up to 90 days reporting view

$15/mailbox/month for 5 to 50 mailboxes.

50+ mailboxes; contact for pricing.