timetoreply Success is the most powerful email performance optimization & analytics tool designed to help teams improve support inbox reply times and increase customer satisfaction.

  • see your team’s email performance stats in a single dashboard
  • view individual’s contributions to a shared inbox
  • seamless integration with Hubspot and 5000+ other platforms

Stop losing customers due to missed SLAs and poor response times with timetoreply Success

A missed SLA or lack of responsiveness can mean losing a valuable customer (it happens a lot),
hurting bottom line revenue. With timetoreply Success, real-time email performance optimization and
analytics, your service team will be on top of every single email.

Never lose a customer to a missed SLA

Measure individual email performance, even in a shared inbox

Increase email productivity with automated smart
recommendations

Integrates with HubSpot, Salesforce and more

Hundreds of companies already trust timetoreply’s email analytics and performance optimization software

"In terms of responsiveness, it’s gone up from 62% to 86% as a company."

Lonnie Jackson
Vice President of Customer Management

"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."

Kyra Augustus
Director of Partner Support – Central

"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"

David Sarembock
Founder and Managing Director

See every customer service team member’s reply times, opened emails, sent emails, missed SLAs and more

Measure individual email performance even in a shared inbox

timetoreply gives you a dashboard breaking down every team member’s email performance. It also lets you see how much each team member contributes to a shared mailbox.

  • See your email reply times per customer or customer group
  • Analyze how much each team member contributes to a shared inbox
  • Use email performance data to confidently make management decisions

Get a notification when an email sits too long without a reply

Never lose a customer to a missed SLA

Set custom reply time goals. You and the relevant team member will be notified if an email nears that time limit.

  • Set custom SLA goals
  • Get notified when an email is about to breach an SLA threshold
  • Instantly access an email that’s about to breach SLA with one click.
  • No digging around in inboxes required.

With the Optimiser feature team members get automated suggestions on which emails to prioritize based on importance and urgency

Increase email performance with automated smart insights

Team members can see suggestions about which emails to prioritize next based on importance and urgency without having to dig through their inbox.

  • Notifications when emails are about to breach SLAs
  • Team member sees their real-time email performance compared to their peers
  • Automated smart insights tell team members which emails to focus on next

Start tracking your customer service teams’ email workloads, average reply times and SLA performance

Measure email reply times

Works with Microsoft Outlook and Google Workspace so your team gets to stay in their inboxes without having to learn a new tool.

  • Track email performance for individual and shared mailboxes
  • Set email reply time goals and track your teams’ performance against them
  • Visualize communciation patterns with customers, or customer groups
  • Manage workloads across team members
Integrations

Integrates with Hubspot and many other customer service and support platforms

timetoreply conveniently integrates with your current tech stack.

  • Seamless integration
  • Data exports and syncs via Excel and API
  • Easy-to-learn & minimal training allows customer service leaders to get instant, actionable data, custom reports and analytics

Why customer service teams love our email analytics and optimising for Microsoft Outlook and Google Workspace

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Mark emails as "Closed"

Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Monitor individual or group mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Detailed email performance reports

Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Track client service agent and team trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

"In terms of responsiveness, it’s gone up from 62% to 86% as a company."

Lonnie Jackson
Vice President of Customer Management

"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."

Kyra Augustus
Director of Partner Support – Central

"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"

David Sarembock
Founder and Managing Director

We’ve got your back. Safe and secure for all major email providers

Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security

ISO27001
Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)

Convenience

No software to install, everything is in your browser



Start improving your customer service reply times. Dramatically boost your customer service levels, and never miss an SLA again

Measure individual email performance, even in a shared inbox
Never lose a customer to a missed SLA
Increase email performance with automated smart insights
Integrates with Salesforce, Hubspot, Constant Contact and ActiveCampaign