Email analytics

and alerts for
customer-facing
teams.

timetoreply helps you provide excellent customer service over email. By connecting to your teams’ existing mailboxes, timetoreply provides email reply time metrics, email analytics and real-time alerts.

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15 day free trial. Instant report. No credit card required.

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Instant Insights

Link your teams’ mailboxes in seconds and get instant data on their individual and shared reply time performance, email volumes and more.

Boost Performance

Get the visibility you need from your data to boost your teams’ performance to your customers. Share your customized reports with management and team members.

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Data-Driven Customer Delight

Use your reports to plan ahead for workload peaks, and use real-time alerts to never miss an important customer email again. A powerful combo that will enable your team to give your customers the responsive care they deserve.

80% of customers will stay AND spend 67% more…if their expectations are met.

We help customer-facing teams who communicate via email exceed those expectations.

timetoreply Success

  • Increase customer satisfaction
  • Improve email reply times
  • Unlock deeper insights into team performance

Best for customer-facing teams who never want to miss an important email or leave a customer waiting.

timetoreply Success Features

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Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

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Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

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Mark emails as "Closed"

Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.

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Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

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Monitor individual or group mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

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Detailed email performance reports

Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.

 
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Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

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Track client service agent and team trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.

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API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

We’ve got your back. Safe and secure for all major email providers.

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  • blank We only track To, From, Subject line and timestamps. We never read your email, we don’t have access to it. ‍
  • blank Works with o365, Outlook, Gmail, MS Exchange and IMAP
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OUR CUSTOMERS

Testimonials

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Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

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Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

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Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

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“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

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“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

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“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

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“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

15 DAY FREE TRIAL

15 day free trial. Instant report. No credit card required.

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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