Why customer service managers use timetoreply’s performance optimisation and analytics to improve their team’s email reply times.
timetoreply Success is the most powerful email performance optimization & analytics tool designed to help teams improve support inbox reply times and increase customer satisfaction.
- see your team’s email performance stats in a single dashboard
- view individual’s contributions to a shared inbox
- seamless integration with Hubspot and 5000+ other platforms
Stop losing customers due to missed SLAs and
poor response times with timetoreply Success
A missed SLA or lack of responsiveness can mean losing a valuable customer (it happens a lot),
hurting bottom line revenue. With timetoreply Success, real-time email performance optimization and
analytics, your service team will be on top of every single email.
Never lose a
customer to a
missed SLA
Measure individual email performance, even
in a shared inbox
Increase email productivity
with automated smart recommendations
Integrates with HubSpot, Salesforce and more
Never lose a customer to a
missed SLA
Measure individual email performance, even in a shared inbox
Increase email productivity
with automated smart recommendations
Integrates with HubSpot,
Salesforce and more
Trusted by businesses worldwide to drive sales and delight customers
“The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”
Joel P, Customer Experience Manager
Ferguslea Properties (Prop. Management)
“Reporting on email volumes and reply times for both teams and shared mailboxes allows our managers to make data-driven decisions on how best to manage workload and processes across their teams. It’s important to us that we offer a consistent level of service across all of the regions in which we operate, timetoreply helps us do that.”
Jason K, Director of Customer Service
Global Furniture Group (Manufacturing)
“In terms of our responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie J, VP Customer Management
Ontellus (Legal)
Trusted by businesses worldwide to drive sales and delight customers
Provide responsive customer
service with timetoreply
Start tracking your customer service teams’ email workloads, average reply times and SLA performance. Works with Microsoft Outlook and Google Workspace, so your team gets to stay in their inboxes and optimise their email performance without having to learn a new tool.
Measure individual email performance,
even in a shared inbox
See every customer service team member’s reply times, opened emails, sent emails, missed SLAs and more.
timetoreply gives you a dashboard breaking down every team member’s email performance. It also lets you see how much each team member contributes to a shared mailbox.
- See your email reply times per customer or customer group
- Analyze how much each team member contributes to a shared inbox
- Use email performance data to confidently make management decisions
Measure individual email performance,
even in a shared inbox
See every customer service team member’s reply times, opened emails, sent emails, missed SLAs and more.
timetoreply gives you a dashboard breaking down every team member’s email performance. It also lets you see how much each team member contributes to a shared mailbox.
- See each team member’s reply times, opened emails, sent emails, average reply times, and more
- Analyze how much each team member contributes to a shared inbox
- Use email performance data to confidently make management decisions
Never lose a customer to a missed SLA
Get a notification when an email sits too long without a reply.
Set custom reply time goals. You and the relevant team member will be notified if an email nears that time limit.
- Set custom SLA goals
- Get notified when an email is about to breach an SLA threshold
- Instantly access an email that’s about to breach SLA with one click.
- No digging around in inboxes required.
Never lose a customer to a missed SLA
Get a notification when an email sits too long without a reply.
Set custom reply time goals. You and the relevant team member will be notified if an email nears that time limit.
- Set custom SLA goals
- Get notified when an email is about to breach an SLA threshold
- Instantly access an email that’s about to breach SLA with one click. No email inbox digging needed
Increase email performance with
automated smart insights
With the Optimiser feature team members get automated suggestions on which emails to prioritize based on importance and urgency.
Team members can see suggestions about which emails to prioritize next based on importance and urgency without having to dig through their inbox.
- Notifications when emails are about to breach SLAs
- Team member sees their real-time email performance compared to their peers
- Automated smart insights tell team members which emails to focus on next
Increase email performance with
automated smart insights
With the Optimiser add-on team members get automated suggestions on which emails to prioritize based on importance and urgency.
Team members can see suggestions about which emails to prioritize next based on importance and urgency as they go through their inbox.
- Notifications when emails are about to breach SLAs
- Team member sees their real-time email performance compared to their peers
- Automated smart insights tell team members which emails to focus on next
Measure email reply times
Start tracking your customer service teams’ email workloads, average reply times and SLA performance.
Works with Microsoft Outlook and Google Workspace so your team gets to stay in their inboxes without having to learn a new tool.
- Track email performance for individual and shared mailboxes
- Set email reply time goals and track your teams’ performance against them
- Visualize communciation patterns with customers, or customer groups
- Manage workloads across team members
Measure email reply times
Link your teams’ mailboxes or your whole domain in seconds.
Get instant data on:
Start tracking your customer service teams’ email workloads, average reply times and SLA performance. Works with Outlook and Gmail so your team gets to stay in their inboxes without having to learn a new tool.
For 86%, good customer service turns one-time clients into long-term brand champions – Kronos
- Track email performance for individual and shared mailboxes
- Set email reply time goals and track your performance against these goal
- See who your teams are responding to your customers or customer groups
- Manage workloads across team members
80% of customers will stay AND spend 67% more…if their expectations are met.
We help customer-facing teams who communicate via email exceed those expectations.
Customer Service
Inbound Sales
Customer Support
Key Account Managers
Remote Teams
Integrates with Hubspot and many other customer service and support platforms
Conveniently integrates with your current tech stack.
timetoreply integrates withHubSpot, Salesforce, and more.
- Seamless integration
- Data exports and syncs via Excel and API
- Easy-to-learn & minimal training allows customer service leaders to get instant, actionable data, custom reports and analytics
Get connected
timetoreply integrates with your favorite software tools
Why customer service teams love our email analytics and
optimising for Microsoft Outlook and Google Workspace
Measure email reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Real-time alerts
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Mark emails as "Closed"
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Track your service level agreements
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Monitor individual or group mailboxes
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Detailed email performance reports
Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Performance optimisation
Empower team members to self- improve in real-time with live stats & smart recommendations on which emails to address next.
Track client service agent and team trends
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
Word on the street
We’ve got your back. Safe and secure for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don't have access to it.
Compatibility
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Security
- ISO27001
- Google Security Certified
- SOC 2 (coming soon)
- HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
Analytics for Outlook
Analytics for Gmail
Start improving your customer service reply times. Dramatically boost your customer service levels,
and never miss an SLA again
- Measure individual email performance, even in a shared inbox
- Never lose a customer to a missed SLA
- Increase email performance with automated smart insights
- Integrates with Salesforce, Hubspot, Constant Contact and ActiveCampaign
