The ONLY Email Analytics Solution that works with ALL Outlook and Office 365 Email clients

  • Optimize your team’s performance by tracking shared & individual mailboxes.
  • Reduce customer complaints by never missing another email.
  • Start in under 5 minutes and get instant data on your team’s reply time performance, contact rates, email volumes, peak hours and more.
  • Setup real-time alerts so that you and / or your team knows if an important email hasn’t received a reply within X amount of time.

No CC Required. No Software To Install. Get Instant Access.

Trusted by thousands of businesses worldwide.

Outlook and Office 365 email reporting tool features

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Shared mailbox reporting for Outlook and Gmail
measure group email

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Shared mailbox reporting for Outlook and Gmail

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

email alert

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

api and integrations timetoreply
timetoreply Optimiser

Optimise email performance in real-time

The timetoreply Optimiser is designed to boost individual team member’s email performance, in real-time, by showing a subset of their live email metrics in a window on their desktop, and how those metrics stack up to those of their team’s

The timetoreply Optimiser:

 

 

  • supports real-time performance improvement
  • saves team managers time – fewer reporting meetings
  • saves team members time – showing which emails should be tackled next 
  • saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

Outlook and Office 365 email reporting tool features

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

measure group email

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Shared mailbox reporting for Outlook and Gmail

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Shared mailbox reporting for Outlook and Gmail

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

email alert

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

api and integrations timetoreply

timetoreply works especially well with o365, Outlook, and Outlook.com. Some key benefits:

 

  • Add individual mailboxes, shared mailboxes or set up across your entire company domain,
  • Track individual mailboxes and/or shared mailboxes (with individual performance in shared mailboxes)
  • Improve your team, or organization’s average reply time to customer leads and fellow team members
  • Daily, weekly or monthly scheduled customizable reports and dashboard, with a broad range of filter options.
  • Identify emails that have not been responded to after X amount of time.
  • There is no software to install, and you can get started in 5 minutes.
  • timetoreply is ISO27001 certified and undergoes strict security audits on an annual basis.

OUR CUSTOMERS

Testimonials

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

Frequently asked questions

1. How do I view email analytics in Outlook?

Despite its popularity as a primary email client for millions of users around the world, there is virtually no way to measure important sales- and customer service related metrics on Outlook. Except, that is, for timetoreply.

If you want to measure and track email response time in Microsoft Outlook or O365, you can use timetoreply, the only Outlook analytics software available for teams.

Our easy-to-use, plug-and-play solution quickly integrates with Outlook to instantly start generating vital insights into the email performance of your customer service and sales teams. This enables you to know exactly how long each mailbox takes to reply to internal or external emails, while real-time alerts ensures that no important emails slip through the cracks and remain unanswered.

2. Which Outlook/Office 365 email metrics do teams need to analyse?

There is a broad range of important email metrics to track to improve the running of your customer service and sales teams. The most important ones include:

 

  • Number of email awaiting a response
  • Total number of emails
  • Average initial reply times
  • Average overall reply times
  • Number of follow-ups
  • SLA goals (the best tools will allow you to set and track custom SLAs based on your specific need)
  • SLA breaches
  • Number of closed emails
  • Peak traffic times
  • Time to close
  • Total emails sent
3. Which features to look for in software for Outlook shared mailbox analytics?

The best analytics tools for Outlook will offer features that will allow you to:

 

  • easily see which emails need a reply and which have already been handled
  • track email volumes per individual, team or shared mailbox
  • create real-time alerts so emails from important or priority customers are not left unanswered for too long
  • track shared mailboxes and individual team member stats to ensure the team members meant to respond to shared mailbox queries do so in a timely manner
  • optimise average email reply times to help you improve customer satisfaction and boost sales success
  • forego a standalone ticketing system by closing email threads directly from Outlook and get access to stats regarding the ‘time to complete’ for each mailbox
  • download and schedule reports
4. What makes Timetoreply unique email analytics & reporting solution?

Timetoreply is the only email analytics solution that works with all Outlook and Office365 email clients. Our email management software enables you to understand your team’s business email metrics, including average email reply times, email volumes per individual or shared mailbox, and time to complete customer support queries.

In addition, timetoreply provides sales and customer-facing teams with an easy-to-use tool closing email threads from their Outlook inbox without the need for a standalone ticketing system. Scheduled reports further provide granular insight into the total performance of teams operating in Outlook or O365, while real-time alerts ensures every important email is answered quickly and efficiently.

try timetoreply free for your team
on o365 and Outlook.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

No credit card required. Get started in 5 minutes.

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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