The ONLY email analytics solution that works with ALL Outlook and Office 365 email clients

Optimize performance

Reduce customer complaints

Get instant data

Setup real-time alerts

*No credit card required | Instant report.

Trusted by businesses worldwide to drive sales and delight customers

Trusted by thousands of businesses, worldwide

The right tools for the job

Outlook and Office 365 email reporting tool features

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Optimise email performance in real-time

The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.

Get instant data on:

  • Supports real-time performance improvement.
  • Saves team managers time – fewer reporting meetings.
  • Saves team members time – showing which emails should be tackled next.
  • Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Real-time alerts

The timetoreply Optimiser is designed to boost individual team member’s email performance, in real-time, by showing a subset of their live email metrics in a window on their desktop, and how those metrics stack up to those of their team’s

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

Customer Service

Inbound Sales

Customer Support

Key Account Managers

Remote Teams

Key benefits

timetoreply works especially well with o365, Outlook, and Outlook.com

Add individual mailboxes, shared mailboxes or set up across your entire company domain.

Improve your team or organization’s average reply time to customer leads and fellow team members.

There is no software to install, and you can get started in 5 minutes.

Track individual mailboxes and/or shared mailboxes (with individual performance in shared mailboxes).

Daily, weekly or monthly scheduled customizable reports and dashboard, with a broad range of filter options.

timetoreply is ISO27001 certified and undergoes strict security audits on an annual basis.

Identify emails that have not been responded to after X amount of time.

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Analytics for Outlook

Analytics for Gmail

15 day free trial

Totally free 15 day trial • Instant reports • No credit card required

Frequently asked questions

1. How do I view email analytics in Outlook?

Despite its popularity as a primary email client for millions of users around the world, there is virtually no way to measure important sales- and customer service related metrics on Outlook. Except, that is, for timetoreply.

If you want to measure and track email response time in Microsoft Outlook or O365, you can use timetoreply, the only Outlook analytics software available for teams.

Our easy-to-use, plug-and-play solution quickly integrates with Outlook to instantly start generating vital insights into the email performance of your customer service and sales teams. This enables you to know exactly how long each mailbox takes to reply to internal or external emails, while real-time alerts ensures that no important emails slip through the cracks and remain unanswered.

2. Which Outlook/Office 365 email metrics do teams need to analyse?

There is a broad range of important email metrics to track to improve the running of your customer service and sales teams. The most important ones include:

  • Number of email awaiting a response
  • Total number of emails
  • Average initial reply times
  • Average overall reply times
  • Number of follow-ups
  • SLA goals (the best tools will allow you to set and track custom SLAs based on your specific need)
  • SLA breaches
  • Number of closed emails
  • Peak traffic times
  • Time to close
  • Total emails sent
3. Which features to look for in software for Outlook shared mailbox analytics?

The best analytics tools for Outlook will offer features that will allow you to:

  • easily see which emails need a reply and which have already been handled
  • track email volumes per individual, team or shared mailbox
  • create real-time alerts so emails from important or priority customers are not left unanswered for too long
  • track shared mailboxes and individual team member stats to ensure the team members meant to respond to shared mailbox queries do so in a timely manner
  • optimise average email reply times to help you improve customer satisfaction and boost sales success
  • forego a standalone ticketing system by closing email threads directly from Outlook and get access to stats regarding the ‘time to complete’ for each mailbox
  • download and schedule reports
4. What makes Timetoreply unique email analytics & reporting solution?

Timetoreply is the only email analytics solution that works with all Outlook and Office365 email clients. Our email management software enables you to understand your team’s business email metrics, including average email reply times, email volumes per individual or shared mailbox, and time to complete customer support queries.

In addition, timetoreply provides sales and customer-facing teams with an easy-to-use tool closing email threads from their Outlook inbox without the need for a standalone ticketing system. Scheduled reports further provide granular insight into the total performance of teams operating in Outlook or O365, while real-time alerts ensures every important email is answered quickly and efficiently.

Recent posts

Microsoft Analytics

How To Get Analytics Data On Outlook and Microsoft Office

Microsoft Outlook's status as the world's most popular business email platform is undisputed. The platform is used by millions of professionals daily to drive productivity, stay in touch with customers, and enable sales-focused activities. However, customer service...

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

Pin It on Pinterest