Email Analytics for
Outlook.com and o365

timetoreply is the only email analytics solution that works with all Outlook and Office 365 email clients.

Use timetoreply’s Email Management Software to help you understand your team’s business email metrics.

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15 day free trial. Instant report. No credit card required.

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With timetoreply’s email analytics for o365 and Outlook, you can:

 

  • See exactly how many emails you need to reply to, and how long each email has been waiting for a reply
  • See your Outlook or o365 business email volumes
  • Close Outlook email conversations from your Outlook, or o365 inbox without the need for a ticketing system and get “time to complete” stats per mailbox.
  • See your average email reply times and then improve them, helping you to close more leads and keep your customers happy.
  • Track shared mailboxes and the people stats for those people who are responsible to respond to the shared mailbox enquiries.
  • Download and schedule reports.
  • Setup real-time alerts so that emails from important customers don’t go unanswered for too long, or even worse, slip through the cracks completely!

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timetoreply works especially well with o365, Outlook, and Outlook.com. Some key benefits:

 

  • Add individual mailboxes, shared mailboxes or set up across your entire company domain,
  • Track individual mailboxes and/or shared mailboxes (with individual performance in shared mailboxes)
  • Improve your team, or organization’s average reply time to customer leads and fellow team members
  • Daily, weekly or monthly scheduled customizable reports and dashboard, with a broad range of filter options.
  • Identify emails that have not been responded to after X amount of time.
  • There is no software to install, and you can get started in 5 minutes.
  • timetoreply is ISO27001 certified and undergoes strict security audits on an annual basis.

OUR CUSTOMERS

Testimonials

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Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

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Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

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Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

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“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

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“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

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“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

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“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

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try timetoreply free for your team
on o365 and Outlook.

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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