timetoreply works with your existing email to give you analytics on how well your team members are handling their email inquiriesWorks with all mail clients: Outlook, Gmail, Mac Mail, Yahoo, MS Exchange…
1. Measure Your Reply Time
THE TIMETOREPLY DASHBOARD TELLS YOU how long your staff took to reply to an email enquiry and how well they performed with each email. You’ll get to see how many emails each agent received, replied to and how long it took them to respond to each one. These metrics alone empower you to adapt your approach and increase contact rates, boost sales and enhance levels of customer satisfaction.
2. Track Your Progress and Improve
VIEW REPORTS 24/7 and get analytics on your agents’ reply time, completion rate, customer engagement rate, email volume and more. Using filters drill down to specific performance for certain customers i.e how long on average do we take to reply to customer X.
3. Drive Sales By Creating Competition
AGENT LEADERBOARDS will help you incentivise your sales agents to outperform their peers. View leaderboards for initial reply time, overall reply time, number of emails sent, number of emails received, completion rates and customer engagement rates.
4. Contact and Qualify More Leads
YOU HAVE A 100 TIMES BETTER CHANCE of contacting a prospect if you reply to them within five minutes*. timetoreply helps you reply to your prospects while you are still on their mind, increasing your chances of catching them in a buying mindset.
As visitors come to know, like and trust your service, you’ll generate more leads and make more sales.
Try timetoreply with your teams for free