timetoreply works with your existing email to give you analytics on how well your team members are handling their email inquiries

Works with all mail clients: Outlook, Gmail, Mac Mail, Yahoo, MS Exchange…

email reply time

1. Measure Your Reply Time

THE TIMETOREPLY DASHBOARD TELLS YOU how long your staff took to reply to an email enquiry and how well they performed with each email. You’ll get to see how many emails each agent received, replied to and how long it took them to respond to each one. These metrics alone empower you to adapt your approach and increase contact rates, boost sales and enhance levels of customer satisfaction.

2. Track Your Progress and Improve

VIEW REPORTS 24/7 and get analytics on your agents’ reply time, completion rate, customer engagement rate, email volume and more. Using filters drill down to specific performance for certain customers i.e how long on average do we take to reply to customer X. 


email response time report


3. Drive Sales By Creating Competition

AGENT LEADERBOARDS will help you incentivise your sales agents to outperform their peers. View leaderboards for initial reply time, overall reply time, number of emails sent, number of emails received, completion rates and customer engagement rates.

4. Contact and Qualify More Leads

YOU HAVE A 100 TIMES BETTER CHANCE of contacting a prospect if you reply to them within five minutes*. timetoreply helps you reply to your prospects while you are still on their mind, increasing your chances of catching them in a buying mindset.

* Source, Harvard Business Review







fast email reply time

As visitors come to know, like and trust your service, you’ll generate more leads and make more sales.


Try timetoreply with your teams for free

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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