Email Response Time Tracking Software

timetoreply works with your existing email to give you analytics on how well your team members are handling their email enquiries

  • Track and improve your teams’ average reply times to emails
  • Get quantitive metrics to make decisions on where you need to improve
  • Create scheduled reports and start to understand how many emails are being responded to within SLA and how many replies are breaching their SLA target
  • Set real-time alerts for important emails
  • Analyse which emails where responded to after X amount of time

Trusted by thousands of businesses worldwide.

Works with all mail clients: Outlook, Office 365, Gmail, MS Exchange, Mac Mail and more. No software to be installed.

email reply time

1. Measure Your Reply Time

THE TIMETOREPLY DASHBOARD TELLS YOU how long your staff took to reply to an email enquiry and how well they performed with each email. You’ll get to see how many emails each agent received, replied to and how long it took them to respond to each one. These metrics alone empower you to adapt your approach and increase contact rates, boost sales and enhance levels of customer satisfaction.

2. Track Your Progress and Improve

VIEW REPORTS 24/7 and get analytics on your agents’ reply time, completion rate, customer engagement rate, email volume and more. Using filters drill down to specific performance for certain customers i.e how long on average do we take to reply to customer X.

 

 

3. Improve Performance By Creating Competition

MAILBOX LEADERBOARDS will help you incentivise your sales agents to outperform their peers and encourage your customer facing teams to provide the best service possible over email. View leaderboards for first reply time, overall reply time, number of emails sent, number of emails received, replies within SLA, replies outside SLA, completion rates, customer engagement rates and more!

4. Contact and Qualify More Leads

YOU HAVE A 100 TIMES BETTER CHANCE of contacting a prospect if you reply to them within five minutes*. timetoreply helps you reply to your prospects while you are still on their mind, increasing your chances of catching them in a buying mindset.

* Source, Harvard Business Review

fast email reply time

As visitors come to know, like and trust your service, you’ll generate more leads and make more sales.

 

Top 3 Benefits of Using the Feature

  • Identify current bottlenecks and challenges
  • Create email response time policies
  • Monitor performance and make improvements

OUR CUSTOMERS

Testimonials

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

15 DAY FREE TRIAL

15 day free trial. Instant report. No credit card required.

We’ve got your back. Safe and secure
for all major email providers.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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