timetoreply gives you complete insight into every sales and customer service inbox in your logistics company, so you can see exactly how fast each team member is responding to new leads and new queries. Display key stats, compare reply times and make sure all your SLAs are met.
Equip your logistics company with the email analytics data that helps every sales and customer-facing team member deliver a superior experience. timetoreply gives everyone the tools they need to optimize their own performance in real-time and support your new and existing customers more effectively.
Your logistics customers demand a better customer experience, from their initial enquiry through on-going communication. Help every sales and customer service team maintain the highest levels of customer service with the fastest response times that stand out in the logistics industry.
timetoreply’s logistics email analytics and performance optimization software sits directly on top of existing individual and shared mailboxes. Just connect your Microsoft 365 or Google Workspace accounts and your team is good to go.
“Over the last 6 months, our average First Reply Time to customer emails has improved by 38%. Providing fast, friendly and professional service to our customers is at the heart of what we do, and timetoreply helps us achieve the results we’re aiming for.”
Colton Mote, College Hunks Hauling Junk
"It’s important for our managers to have the visibility they need into email traffic and reply times within our shared mailboxes. The data we’re able to surface using timetoreply allows our managers to focus on their teams providing the highest level of service to both our internal and external customers."
Vice President of Pricing & Network Management
"Over the last 6 months, our average First Reply Time to customer emails has improved by 38%. Providing fast, friendly and professional service to our customers is at the heart of what we do, and timetoreply helps us achieve the results we’re aiming for."
Lead Sales Manager
"Speed, accuracy, and the human touch are critical to creating the right customer experience. With timetoreply, not only do measure how efficient we are at communicating with our customers, but our managers have a way to quickly identify opportunities to elevate their team’s performance on email."
Vice President of Accounts