Email Analytics for Leading Professional Services Companies

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus
-Director of Partner Support

  • Track email reply times and set benchmarks for your customer-facing teams.
  • Setup real-time alerts so you never miss an important email again.
  • Implement and track custom SLAs to continuously improve your email response times.

Trusted by large professional services companies.

sales productivity software

Can any business afford to leave customers waiting for days to receive a reply? Or worse yet, can they afford to completely miss an important email and leave their customer waiting?

Professional services companies know that every customer email is important. That’s why more and more companies use timetoreply to help their customer service and sales teams keep track of important emails.

Our email analytics platform equips teams and managers with accurate data insights that can inform customer service strategies. With a quick deployment and the ability to integrate a growing number of third-party applications, timetoreply is fast becoming an essential tool in the search for superior customer experiences.

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Boost email response times

Responding quickly and effectively to incoming customer emails is a sure-fire way of driving higher levels of customer satisfaction. In fact, 80% of customers will continue to use a business if the service is fast, convenient and knowledgeable.

Why is this important? Happy customers spend up to 67% more, helping you drive better bottom-line results.

And yet, among a thousand companies in one study, the average email response time was more than 12 hours.

Professional services companies wishing to improve customer satisfaction need to close the gap between when customers send emails, and when their teams respond.

That’s why leading professional services companies use timetoreply’s email analytics platform to track and improve their email response time.

Use our platform to set custom SLAs, track the email productivity of your customer-facing teams, gain deeper insight into email trends and potential bottlenecks, and drive continuous improvements in your levels of customer service.

Top 3 Benefits of Using the Feature

  • Create email response time benchmarks
  • Track customer-facing teams’ performance in real time
  • Gain deep insight into email productivity trends with extensive reporting capabilities
measure group email

Deliver a great customer experience

Customer experience has overtaken product and price as the key driver of consumer buying behaviour. Ensuring every customer enjoys a positive customer experience is essential for professional services companies.

But dealing with large volumes of emails can be tricky even in the best-performing teams. That’s why leading professional services companies rely on timetoreply to boost their customer service teams’ email productivity.

Our email analytics platform provides data-driven insights into the performance of customer service teams, helping you identify areas of improvement. Want to know what the peak email traffic times are? Or which customer service agents have a little bit too much on their plate to provide quick and efficient service?

Timetoreply gives professional services companies visibility over the total performance of your customer-facing teams. By setting customer service benchmarks and putting team performance on a shared leaderboard, teams and individual agents can see how their email productivity compares to their colleagues’ and broader company objectives.

This can drive greater performance and helps ensure every customer receives the best possible experience.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature

  • Gain visibility over the total performance of customer service teams
  • Encourage healthy competition through leaderboards
  • Identify and resolve bottlenecks to deliver superior customer experiences
measure group email

Deliver a great customer experience

Customer experience has overtaken product and price as the key driver of consumer buying behaviour. Ensuring every customer enjoys a positive customer experience is essential for professional services companies.

But dealing with large volumes of emails can be tricky even in the best-performing teams. That’s why leading professional services companies rely on timetoreply to boost their customer service teams’ email productivity.

Our email analytics platform provides data-driven insights into the performance of customer service teams, helping you identify areas of improvement. Want to know what the peak email traffic times are? Or which customer service agents have a little bit too much on their plate to provide quick and efficient service?

Timetoreply gives professional services companies visibility over the total performance of your customer-facing teams. By setting customer service benchmarks and putting team performance on a shared leaderboard, teams and individual agents can see how their email productivity compares to their colleagues’ and broader company objectives.

This can drive greater performance and helps ensure every customer receives the best possible experience.

Never miss important emails

There’s hardly a better way to alienate your customers than ignoring their emails when they contact you for support. Any professional services company wishing to deliver great customer service has to ensure that each customer receives a quick and efficient response.

However, for many teams, the sheer volume of emails they receive on a daily basis makes it nearly impossible to keep track of every customer request. Perhaps that is why 62% of companies in one study did not respond to a customer service request.

Leading professional services companies use timetoreply to keep track of important emails. Our email analytics platform helps customer service teams keep track of every incoming email, and alerts them when an email is approaching a custom SLA threshold.

Through a quick integration with any business email platform, timetoreply can bring greater visibility to your teams’ inboxes and help ensure every important customer email receives a timely and satisfactory response.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature

  • Set and track custom SLA benchmarks for reply times
  • Receive real-time alerts when emails approach SLA thresholds
  • Ensure every important email is answered

OUR CUSTOMERS

 

Testimonials

 

 

Clear Skies Title Agency

“We were delighted to learn that our response time was on point; however, the information we got from timetoreply has helped us understand which days are busier than others which helps a lot with staffing.”

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Heather Bryant

Director of Marketing & Client Support

 

 

 

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

 

David Sarembock

Founder and Managing Director

 

 

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

 

Kyra Augustus

Director of Partner Support

 

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

Frequently asked questions

1. How do you manage email responses?
It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?
Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
The best email response management software tools will enable you to:

  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
  • track total business email volumes, peak times, top users, and average reply times
  • close email conversations from your inbox without the need for a separate ticketing system
  • optimise email communication with data-driven insights, reports, and alerts
3. What is the best team email response management software?
While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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