timetoreply gives you complete insight into every inbox in your professional services’ sales and customer-facing teams, so you can see exactly how fast each team member is responding to new leads and new queries. Display key stats, compare reply times and make sure all your SLAs are met.
Equip your professional services company with the email analytics data that supports superior sales and customer service. timetoreply gives every team member all the tools they need to optimize their own performance in real-time, sell your services more efficiently and manage queries more effectively.
Help every sales and customer service team member in your organization respond to new leads faster and support existing customers immediately. Don’t be one of the thousands of professional services companies who take more than 12 hours to reply – stand out instead with higher levels of customer satisfaction.
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus – Director of Partner Support – Telarus
"We were delighted to learn that our response time was on point; however, the information we got from timetoreply has helped us understand which days are busier than others which helps a lot with staffing."
Director of Marketing & Client Support
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
Founder and Managing Director
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Director of Partner Support