Email performance optimization & analytics for leading professional services companies

microsoft 365 and Google Workspace

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus – Director of Partner Support – Telarus

  • Track email reply times and set benchmarks for your customer-facing and sales teams.
  • Setup real-time alerts so your team never misses an important email or inbound lead again.
  • Implement and track custom SLAs to continuously improve your team’s email response times.
Trusted by large professional services companies.
Trusted by large professional services companies.

Boost your email response time

Responding quickly and effectively to incoming customer emails is a sure-fire way of driving higher levels of customer satisfaction;

80% of customers will continue to use a business if the service is fast, convenient and knowledgeable.Happy customers spend up to 67% more, helping you drive better bottom-line results.

And yet, among a thousand professional services companies in one study, the average email response time was more than 12 hours.

Responsiveness is as important for sales teams;

78% of business goes to the first responder
After 5 minutes pass the odds of connecting with an inbound lead drop by 80% (varies by by sector)

…yet the average response time to web leads is 17 hours.

Use our platform to set custom SLAs, track the email performance of your customer-facing and sales teams, gain deeper insight into email trends and potential bottlenecks, and drive continuous improvements in your team’s email performance in real-time..

Top 3 benefits of using the feature

  • Create and monitor email response time goals
  • Track teams’ email performance in real time
  • Gain actionable insights into email performance trends with extensive reporting & analytics capabilities

Boost your email response time

Responding quickly and effectively to incoming customer emails is a sure-fire way of driving higher levels of customer satisfaction;

80% of customers will continue to use a business if the service is fast, convenient and knowledgeable.Happy customers spend up to 67% more, helping you drive better bottom-line results.

And yet, among a thousand professional services companies in one study, the average email response time was more than 12 hours.

Responsiveness is as important for sales teams;

78% of business goes to the first responder
After 5 minutes pass the odds of connecting with an inbound lead drop by 80% (varies by by sector)

…yet the average response time to web leads is 17 hours.

Use our platform to set custom SLAs, track the email performance of your customer-facing and sales teams, gain deeper insight into email trends and potential bottlenecks, and drive continuous improvements in your team’s email performance in real-time..

Top 3 benefits of using the feature

  • Create and monitor email response time goals
  • Track teams’ email performance in real time
  • Gain actionable insights into email performance trends with extensive reporting & analytics capabilities
Shared mailbox reporting for Outlook and Gmail

Deliver a great customer experience

Customer experience has overtaken product and price as the key driver of consumer buying behavior. Ensuring every customer enjoys a positive customer experience is essential for professional services companies.

Our email performance optimization & analytics products provide data-driven insights into the performance of customer service teams, helping you identify areas of improvement. Want to know what the peak email traffic times are? Or which customer service agents have a little bit too much on their plate to provide quick and efficient service? Simply pull a report or view it all live in the dashboard.

Top 3 benefits of using the feature

  • Gain visibility over the total performance of customer service teams, or of each individual
  • Encourage healthy competition through leaderboards
  • Identify and resolve bottlenecks

Deliver a great customer experience

Shared mailbox reporting for Outlook and Gmail

Customer experience has overtaken product and price as the key driver of consumer buying behavior. Ensuring every customer enjoys a positive customer experience is essential for professional services companies.

Our email performance optimization & analytics products provide data-driven insights into the performance of customer service teams, helping you identify areas of improvement. Want to know what the peak email traffic times are? Or which customer service agents have a little bit too much on their plate to provide quick and efficient service? Simply pull a report or view it all live in the dashboard.

Top 3 benefits of using the feature

  • Gain visibility over the total performance of customer service teams, or of each individual
  • Encourage healthy competition through leaderboards
  • Identify and resolve bottlenecks

Never miss important emails

Any professional services company wishing to deliver great customer service, or close more deals, has to ensure that each customer or prospect receives a quick and efficient response.

However, for many teams, the sheer volume of emails they receive on a daily basis makes it nearly impossible to keep track of every customer request or sales enquiry.

Our email performance optimization & analytics products help customer service and sales teams keep track of every incoming email, and alerts them when an email is approaching a custom SLA threshold.

Through a quick integration with any business email platform, timetoreply will bring greater visibility to your teams’ inboxes and help ensure every email receives a timely and satisfactory response.

Top 3 benefits of using the feature

  • Set and track custom SLA goals for reply times
  • Receive real-time alerts when emails or inbound leads approach reply time thresholds
  • Ensure every important email is answered. Never miss a lead.
Shared mailbox reporting for Outlook and Gmail

Never miss important emails

Shared mailbox reporting for Outlook and Gmail

Any professional services company wishing to deliver great customer service, or close more deals, has to ensure that each customer or prospect receives a quick and efficient response.

However, for many teams, the sheer volume of emails they receive on a daily basis makes it nearly impossible to keep track of every customer request or sales enquiry.

Our email performance optimization & analytics products help customer service and sales teams keep track of every incoming email, and alerts them when an email is approaching a custom SLA threshold.

Through a quick integration with any business email platform, timetoreply will bring greater visibility to your teams’ inboxes and help ensure every email receives a timely and satisfactory response.

Top 3 benefits of using the feature

  • Set and track custom SLA goals for reply times
  • Receive real-time alerts when emails or inbound leads approach reply time thresholds
  • Ensure every important email is answered. Never miss a lead.

Word on the street

Clear Skies Title Agency

“We were delighted to learn that our response time was on point; however, the information we got from timetoreply has helped us understand which days are busier than others which helps a lot with staffing.”

Heather Bryant
Director of Marketing & Client Support
Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock
Founder and Managing Director
Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus
Director of Partner Support

Frequently asked questions

1. How do you manage email responses?
It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?
Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
The best email response management software tools will enable you to:

  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
  • track total business email volumes, peak times, top users, and average reply times
  • close email conversations from your inbox without the need for a separate ticketing system
  • optimise email communication with data-driven insights, reports, and alerts
3. What is the best team email response management software?
While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Analytics for Outlook

Analytics for Gmail

15 day free trial

Totally free 15 day trial • Instant reports • No credit card required

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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