The only email analytics solution for Microsoft Outlook and Google Workspace
Our customers have improved their response times from 7 hours to 2 hours and their response rates from 65% to 90%+ within 8 hours with timetoreply.
With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
timetoreply turns your Outlook or Gmail into the ultimate email reply time SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
Customersupport@, support@, whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received
Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Lonnie Jackson
Vice President of Customer Management
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Kyra Augustus
Director of Partner Support – Central
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
David Sarembock
Founder and Managing Director
1. How do I view email analytics in Outlook and Gmail?
Despite their popularity, neither Outlook or Gmail offers much in the way of advanced email analytics. While both business email platforms provide some basic functionality, high-performance sales and customer service teams need to explore other solutions if they want detailed insight into their teams’ email productivity.
That’s why a growing number of companies rely on timetoreply to gain data-driven insights into total email volumes, average reply times, completion ratios, and more.
2. Which email analytics metrics should companies analyse?
Every team will have unique needs and challenges in their efforts at delivering the highest standards of customer service. However, teams can all benefit from gaining greater insight into their email performance, and should look for email reporting tools that track:
Companies should also choose an email reporting tool that offers a variety of reports as well as data export capabilities for deeper analysis of key email-related trends.
3. Which features to look for in an advanced email analytics platform?
Companies seeking the support of email reporting software for their managers and teams should look for the following features:
4. What is the best team email analytics (reporting?) tool?
Timetoreply is the only solution for companies seeking an email reporting tool for their customer service or sales teams that works with any email platform. Our simple deployment and quick integration to both Gmail and Outlook enables sales and customer service and support teams to immediately start benefiting from insightful analytics into their email performance, allowing them to optimise their productivity and drive bottom-line results.
5. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email reporting tool that works with all business email platforms. Our email reporting platform easily integrates with your business email platform of choice, and can immediately boost your team’s sales and customer service success by producing actionable insights within minutes of activation, with no install required.
Our solution connects to individual or shared mailboxes and measures reply times, email volumes, peak hours, and a range of other metrics to bring clarity to the performance of sales and customer-facing teams on company email channels.
A growing number of third-party integrations also ensures your teams can continue to enjoy the benefits of improved email productivity, no matter the CRM and other tools they use.
We only track To, From, Subject line and timestamps.
We never read your email, we don't have access to it.
Works with Microsoft Outlook, Google Workspace, and MS Exchange
ISO27001
Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)
No software to install, everything is in your browser