Email Analytics For Mid-Market & Large Insurance Companies

“Since using timetoreply across several teams at Trinre, we have seen our First Reply Times improve by 67% over the last 12 months.”

Gail Barrow-Guevara
Trinre Insurance

  •  Measure email metrics, reply times and SLAs
  • Track individual and shared mailboxes
  • Optimise individual performance in real-time and see which emails are approaching a reply time threshold directly from Outlook or Gmail

Trusted by large insurance brands.

 

sales productivity softwareFor insurance companies, maintaining high levels of customer service is essential to success. However, data suggests only a little more than half of life insurance customers get the help they need.

Providing quick, efficient customer service can boost customer satisfaction, improve customer loyalty, and grow revenue. And it could be as simple as having tools and processes in place to ensure every incoming customer email is attended to quickly and resolved to their satisfaction.

Want to deliver superior customer service, boost customer satisfaction and improve your average email response time? Timetoreply is the best tool for insurance companies that want to maintain high levels of customer service.

Our email response management software and email analytics platform for insurance companies easily integrates with your email platform of choice and produces actionable insights that can help boost customer service levels.

Set up custom SLAs, receive real-time alerts, and gain access to rich reporting features with our easy-to-use platform.

Insurance companies using timetoreply report quicker email response times, improved customer satisfaction and better customer service levels.

 

sales productivity softwareFor insurance companies, maintaining high levels of customer service is essential to success. However, data suggests only a little more than half of life insurance customers get the help they need.

Providing quick, efficient customer service can boost customer satisfaction, improve customer loyalty, and grow revenue. And it could be as simple as having tools and processes in place to ensure every incoming customer email is attended to quickly and resolved to their satisfaction.

Want to deliver superior customer service, boost customer satisfaction and improve your average email response time? Timetoreply is the best tool for insurance companies that want to maintain high levels of customer service.

Our email response management software and email analytics platform for insurance companies easily integrates with your email platform of choice and produces actionable insights that can help boost customer service levels.

Set up custom SLAs, receive real-time alerts, and gain access to rich reporting features with our easy-to-use platform.

Insurance companies using timetoreply report quicker email response times, improved customer satisfaction and better customer service levels.

 No CC Required. No Software To Install. Get Instant Access.

Boost your email response time

Great customer service in the insurance industry helps drive higher levels of customer satisfaction and can boost customer loyalty. And yet, many insurance companies struggle to respond quickly and efficiently to customer service requests.

For any business, maintaining an average email response time of under 12 hours is essential to delivering good customer service. In the insurance industry, taking your customer service levels from good to great will require much quicker email response times.

In fact, to meet modern customer demands for instant gratification you’ll need to respond to incoming customer service request within an hour.

Doing this without the help of specialised email response management tools such as timetoreply is nearly impossible. Most customer-facing teams simply receive too many emails to maintain quick response times without the help of a software tool.

Timetoreply is the best tool for insurance companies wishing to boost the email performance of their customer service and sales teams. Create email response time benchmarks, track each email and every customer service agent, gain deeper insight into email trends and potential bottlenecks, and drive continuous improvements in your levels of customer service.

Top 3 Benefits of Using the Feature

  • Resolve customer queries quicker
  • Track custom SLAs for continuous customer service improvement
  • Drive higher levels of customer satisfaction
measure group email

Remove customer service bottlenecks

There’s an old adage that states “you can’t manage what you can’t measure”. For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email analytics to better understand current and potential bottlenecks.

Timetoreply provides a market-leading suite of email analytics that easily integrates with any email platform. Our data-driven insights help insurance companies understand the email performance of their customer service teams.

By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

This allows for the development and implementation of new policies and processes to set benchmarks for customer service that can drive continuous improvements in customer service levels.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature

  • Identify current bottlenecks and challenges
  • Create email response time policies
  • Monitor performance and make improvements
measure group email

Remove customer service bottlenecks

There’s an old adage that states “you can’t manage what you can’t measure”. For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email analytics to better understand current and potential bottlenecks.

Timetoreply provides a market-leading suite of email analytics that easily integrates with any email platform. Our data-driven insights help insurance companies understand the email performance of their customer service teams.

By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

This allows for the development and implementation of new policies and processes to set benchmarks for customer service that can drive continuous improvements in customer service levels.

Improve customer satisfaction levels

Maintaining high levels of customer satisfaction is essential to delivering a great customer experience, building customer loyalty, and retaining your customer base.

In the insurance industry, high levels of customer satisfaction is non-negotiable. As a service-driven industry, any failures in customer service can lead to unhappiness and attrition.

When customers are unhappy about the service they receive, they are far more likely to leave for a more customer-centric competitor.

For insurance companies dealing with large volumes of customer service requests, email can be a weak spot. Keeping track of important emails, average reply times, peak traffic volumes and custom SLAs is tricky without the help of a software tool.

Timetoreply helps insurance companies by tracking key email statistics that can inform customer service email policies and help drive higher levels of customer satisfaction. Our email response management software easily integrates with any email platform and produces actionable insights into a broad range of email metrics.

Insurance companies that use timetoreply report quicker email reply times and higher levels of customer satisfaction, leading to happier customers, improved retention and more revenue.

Total emails received timetoreply

Top 3 Benefits of Using the Feature

  • Create email response time benchmarks.
  • Track customer-facing teams’ performance in real-time.
  • Gain deep insight into email productivity trends with extensive reporting capabilities.

OUR CUSTOMERS

 

Testimonials

Assuria Insurance

 

 

 

Assuria

“We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI’s. The support service of TTR is exquisite. They really listen to our needs.”

Jill Sjauw Mook

Transformation & Change Officer

CGI Insurance

 

 

 

CGI Insurance

“I continue to spend time with TTR, and I am amazed at what can be gleaned from metadata… …I personally believe that for an organization of our size and for the number of staff, and if used actively and correctly, the insights are worth the investment.”

Amit Uttumchandani

Data and technology

 

 

 

Trinre Insurance

“Since using timetoreply across several teams at Trinre, we have seen our First Reply Times improve by 67% over the last 12 months.”

Gail Barrow-Guevara

Team Leader

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

Frequently asked questions

1. How do you manage email responses?

It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?

Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
The best email response management software tools will enable you to:

  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
  • track total business email volumes, peak times, top users, and average reply times
  • close email conversations from your inbox without the need for a separate ticketing system
  • optimise email communication with data-driven insights, reports, and alerts
3. What is the best team email response management software?

While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?

Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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