timetoreply gives you complete insight into every sales and customer-facing inbox in your insurance organization, so you can see exactly how fast each team member is responding to new leads and open cases. Display key stats, compare reply times and make sure all your SLAs are met.
Equip your insurance company with the email analytics data and support to deliver more efficient customer service. timetoreply gives every team member all the tools they need to optimize their own performance in real-time, convert more leads to customers and manage cases more effectively.
Help every sales team member, case manager and customer service rep in your insurance company respond to queries quicker and close cases faster. Stand out in the insurance industry with superior handling times and higher levels of customer satisfaction.
"We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI’s. The support service of TTR is exquisite. They really listen to our needs."
Jill Sjauw Mook
Transformation & Change Officer
"I continue to spend time with TTR, and I am amazed at what can be gleaned from metadata… …I personally believe that for an organization of our size and for the number of staff, and if used actively and correctly, the insights are worth the investment."
Data and technology
"Since using timetoreply across several teams at Trinre, we have seen our First Reply Times improve by 67% over the last 12 months."