Email performance optimization

and analytics for mid-market & large insurance companies

microsoft 365 and Google Workspace

“Since using timetoreply across several teams at Trinre, we have seen our First Reply Times improve by 67% over the last 12 months.”

Gail Barrow-Guevara
Trinre Insurance

  • Optimize individual team member’s performance in real-time and see which emails are approaching a reply time threshold directly from Outlook / o365 or Gmail / Google Workspace
  •  Measure and analyze email metrics, reply times and SLAs
  • Track individual and shared mailboxes
Trusted by large insurance brands.
Trusted by thousands of businesses, worldwide

Boost your email response time

Great customer service in the insurance industry helps drive higher levels of customer satisfaction and can boost customer loyalty. And yet, many insurance companies struggle to respond quickly and efficiently to customer service requests.

In fact, to meet modern customer demands for instant gratification you’ll need to respond to incoming customer service requests within an hour.

Top 3 benefits of using the feature

  • Resolve customer queries quicker
  • Always meet custom SLAs, with automated, smart recommendations
  • Drive higher levels of customer satisfaction

Boost your email response time

Great customer service in the insurance industry helps drive higher levels of customer satisfaction and can boost customer loyalty. And yet, many insurance companies struggle to respond quickly and efficiently to customer service requests.

In fact, to meet modern customer demands for instant gratification you’ll need to respond to incoming customer service requests within an hour.

Top 3 Benefits of Using the Feature

  • Resolve customer queries quicker
  • Always meet custom SLAs, with automated, smart recommendations
  • Drive higher levels of customer satisfaction
Shared mailbox reporting for Outlook and Gmail

Remove customer service bottlenecks

For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email metrics

By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

This allows for the development and implementation of new policies and processes to set benchmarks for customer service.

Top 3 benefits of using the feature

  • Identify current bottlenecks and challenges
  • Create email response time policies
  • Optimize performance and make improvements in real-time

Remove customer service bottlenecks

Shared mailbox reporting for Outlook and Gmail

For insurance companies, the first step to improving their customer service levels is to gain data-driven insights into a broad spectrum of email metrics

By gaining an accurate view into the number of queries received, average first reply times, average time to successfully resolving queries, peak traffic times and more, insurance companies can better understand where bottlenecks are.

This allows for the development and implementation of new policies and processes to set benchmarks for customer service.

Top 3 benefits of using the feature

  • Identify current bottlenecks and challenges
  • Create email response time policies
  • Optimize performance and make improvements in real-time

Improve customer satisfaction levels

Maintaining high levels of customer satisfaction is essential to delivering a great customer experience, building customer loyalty, and retaining your customer base.
In the insurance industry, high levels of customer satisfaction is non-negotiable. When customers are unhappy about the service they receive, they are far more likely to leave for a more customer-centric competitor.
Keeping track of important emails, average reply times, peak traffic volumes and custom SLAs is tricky without the help of a software tool.
timetoreply helps insurance companies by tracking key email statistics that can inform customer service email policies and help drive higher levels of customer satisfaction. Insurance companies that use timetoreply report quicker email reply times and higher levels of customer satisfaction, leading to happier customers, improved retention and more revenue.

Top 3 benefits of using the feature

  • Create email response time benchmarks.
  • Track customer-facing teams’ performance in real-time.
  • Gain deep insight into email productivity trends with extensive reporting capabilities.
Total emails received timetoreply

Improve customer satisfaction levels

Total emails received timetoreply

Maintaining high levels of customer satisfaction is essential to delivering a great customer experience, building customer loyalty, and retaining your customer base.

In the insurance industry, high levels of customer satisfaction is non-negotiable. As a service-driven industry, any failures in customer service can lead to unhappiness and attrition.

When customers are unhappy about the service they receive, they are far more likely to leave for a more customer-centric competitor.

For insurance companies dealing with large volumes of customer service requests, email can be a weak spot. Keeping track of important emails, average reply times, peak traffic volumes and custom SLAs is tricky without the help of a software tool.

Timetoreply helps insurance companies by tracking key email statistics that can inform customer service email policies and help drive higher levels of customer satisfaction. Our email response management software easily integrates with any email platform and produces actionable insights into a broad range of email metrics.

Insurance companies that use timetoreply report quicker email reply times and higher levels of customer satisfaction, leading to happier customers, improved retention and more revenue.

    Top 3 benefits of using the feature

    • Create email response time benchmarks & optimize performance
    • Track customer-facing teams’ performance in real-time.
    • Gain deep insight into email productivity trends with extensive analytics capabilities.

    Word on the street

    Assuria

    “We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI’s. The support service of TTR is exquisite. They really listen to our needs.”

    Jill Sjauw Mook
    Transformation & Change Officer
    CGI Insurance

    “I continue to spend time with TTR, and I am amazed at what can be gleaned from metadata… …I personally believe that for an organization of our size and for the number of staff, and if used actively and correctly, the insights are worth the investment.”

    Amit Uttumchandani
    Data and technology
    Trinre Insurance

    “Since using timetoreply across several teams at Trinre, we have seen our First Reply Times improve by 67% over the last 12 months.”

    Gail Barrow-Guevara

    Team Leader

    Frequently asked questions

    1. How do you manage email responses?

    It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

    Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

    2. Which features to look for in the best email management solutions?

    Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
    The best email response management software tools will enable you to:

    • set and track custom SLAs tied to specific internal or customer requirements
    • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
    • track total business email volumes, peak times, top users, and average reply times
    • close email conversations from your inbox without the need for a separate ticketing system
    • optimise email communication with data-driven insights, reports, and alerts
    3. What is the best team email response management software?

    While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

    These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

    This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

    Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

    4. What makes Timetoreply a unique solution for teams and managers?

    Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

    Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

    Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

    We’ve got your back. Safe and secure for all major email providers.

    microsoft 365 and Google Workspace
    Tracking

    We only track To, From, Subject line and timestamps.

    Privacy

    We never read your email, we don't have access to it.‍

    Compatibility

    Works with Microsoft Outlook, Google Workspace, and MS Exchange

    Security
    • ISO27001
    • Google Security Certified
    • SOC 2 (coming soon)
    • HIPAA (coming soon)
    Convenience

    No software to install, everything is in your browser

    Analytics for Outlook

    Analytics for Gmail

    15 day free trial

    Totally free 15 day trial • Instant reports • No credit card required

    Get the guide now!

    Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

    Your resource is on it's way

    Get the free template now!

    Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

    Your resource is on it's way

    Get the guide now!

    Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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