Email performance optimization and
analytics for large property management companies

microsoft 365 and Google Workspace

“The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”

Joel Prentice – Ferguslea Properties

  • Gain accurate, real-time insights into the total performance of sales and customer service teams
  • Receive real-time alerts to ensure you never miss important emails
  • Improve email reply times to boost customer service and sales success
Trusted by large insurance brands.
Trusted by large insurance brands.

Gain real-time insights into email performance

Want to improve the email performance of your sales and customer service teams? Start by gaining data-driven insights and smart performance optimization recommendations directly into team leader, and team member inboxes. With email only growing in popularity and most customer service and sales teams receiving more emails than ever before, every high-performance team needs a user-friendly tool to help track and manage their email performance.

timetoreply products track the number of emails received, measure average reply times, understand peak traffic times and provide a granular view of the email performance of teams and individuals.
Property management companies can use data generated by our products to make accurate adjustments to their customer service and sales strategies.

Top 3 benefits of using the feature:

  • Data-driven, actionable insights into a broad range of email metrics.
  • Detailed reports into email productivity
  • Data export capabilities to business intelligence tools.

Gain real-time insights into email performance

Want to improve the email performance of your sales and customer service teams? Start by gaining data-driven insights and smart performance optimization recommendations directly into team leader, and team member inboxes. With email only growing in popularity and most customer service and sales teams receiving more emails than ever before, every high-performance team needs a user-friendly tool to help track and manage their email performance.

timetoreply products track the number of emails received, measure average reply times, understand peak traffic times and provide a granular view of the email performance of teams and individuals.
Property management companies can use data generated by our products to make accurate adjustments to their customer service and sales strategies.

Top 3 benefits of using the feature:

  • Data-driven, actionable insights into a broad range of email metrics.
  • Detailed reports into email productivity
  • Data export capabilities to business intelligence tools.
    Shared mailbox reporting for Outlook and Gmail

    Boost email response times

    Eighty percent of customers will continue to support your business if you offer fast, convenient and knowledgeable service. And studies have shown that 78% of sales go to the first company to reply.

    Want to boost your email response time? Timetoreply easily integrates with any business email platform and immediately starts delivering data-driven insights into a broad range of email metrics. Benchmark your teams’ reply time, set ambitious goals and empower your customer service and sales teams with real-time measurable improvements to their email performance.

    Top 3 benefits of using the feature:

    • Set and track SLAs for email reply times.
    • Gain data insights into the performance of individual team members, teams, and the entire organisation.
    • Continuously improve average reply times to boost customer service levels, and inbounds sales closing rates.

    Boost email response times

    Shared mailbox reporting for Outlook and Gmail

    Eighty percent of customers will continue to support your business if you offer fast, convenient and knowledgeable service. And studies have shown that 78% of sales go to the first company to reply.

    Want to boost your email response time? Timetoreply easily integrates with any business email platform and immediately starts delivering data-driven insights into a broad range of email metrics. Benchmark your teams’ reply time, set ambitious goals and empower your customer service and sales teams with real-time measurable improvements to their email performance.

    Top 3 benefits of using the feature:

    • Set and track SLAs for email reply times.
    • Gain data insights into the performance of individual team members, teams, and the entire organisation.
    • Continuously improve average reply times to boost customer service levels, and inbounds sales closing rates.

    Never miss important emails

    There’s nothing more frustrating than reaching out to a company for much-needed support only for your email to get lost or go unanswered.

    Get it right, and you can raise customer service levels, deliver a great sales and / or customer experience and ensure every customer feels like they are your number one.

    Our email performance optimization & analytics products track every email in shared or individual mailboxes, while real-time alerts and smart recommendations inform customer service and / orsales team members when an email has not been responded to.

    Top 3 benefits of using the feature:

    • Set and track custom SLA benchmarks for reply times.
    • Receive real-time alerts and smart recommendations when emails approach SLA thresholds.
    • Ensure every important email is answered.
    Shared mailbox reporting for Outlook and Gmail

    Never miss important emails

    Shared mailbox reporting for Outlook and Gmail

    There’s nothing more frustrating than reaching out to a company for much-needed support only for your email to get lost or go unanswered.

    Get it right, and you can raise customer service levels, deliver a great sales and / or customer experience and ensure every customer feels like they are your number one.

    Our email performance optimization & analytics products track every email in shared or individual mailboxes, while real-time alerts and smart recommendations inform customer service and / orsales team members when an email has not been responded to.

    Top 3 benefits of using the feature:

    • Set and track custom SLA benchmarks for reply times.
    • Receive real-time alerts and smart recommendations when emails approach SLA thresholds.
    • Ensure every important email is answered.

    Word on the street

    Gateway property management
    Gateway Property Management

    “timetoreply gives our team managers and leadership a clear view of the number of emails our teams are dealing with, and how efficiently they’re responding to our customers. The automated reporting makes sure everyone receives the information they need when they need it.”

    Mikaela Teare
    Chief Administrative Officer
    Fergulsea properties
    Ferguslea Properties

    “The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”

    Joel Prentice
    Customer Experience Manager
    multilet logo
    Multi Let UK

    “It’s important to us that no emails slip through the cracks. timetoreply gives me the peace of mind that every customer is receiving a timely response to their email.”

    Lucy Scattergood

    Assistant

    Frequently asked questions

    1. How do you manage email responses?
    It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

    Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

    2. Which features to look for in the best email management solutions?
    Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.

    The best email response management software tools will enable you to:

     

    • set and track custom SLAs tied to specific internal or customer requirements.
    • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs.
    • track total business email volumes, peak times, top users, and average reply times.
    • close email conversations from your inbox without the need for a separate ticketing system.
    • optimise email communication with data-driven insights, reports, and alerts.
    3. What is the best team email response management software?
    While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

    These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

    This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

    Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

    4. What makes Timetoreply a unique solution for teams and managers?
    Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

    Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

    Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

    We’ve got your back. Safe and secure for all major email providers.

    microsoft 365 and Google Workspace
    Tracking

    We only track To, From, Subject line and timestamps.

    Privacy

    We never read your email, we don't have access to it.‍

    Compatibility

    Works with Microsoft Outlook, Google Workspace, and MS Exchange

    Security
    • ISO27001
    • Google Security Certified
    • SOC 2 (coming soon)
    • HIPAA (coming soon)
    Convenience

    No software to install, everything is in your browser

    Analytics for Outlook

    Analytics for Gmail

    15 day free trial

    Totally free 15 day trial • Instant reports • No credit card required

    Get the guide now!

    Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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    Get the free template now!

    Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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    Get the guide now!

    Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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