timetoreply gives you complete insight into every sales and customer-facing inbox in your property management firm, so you can see exactly how fast each team member is responding to new requests and open cases. Display key stats, compare reply times and make sure all your SLAs are met.
Equip your property management company with the email analytics data and support that delivers more efficient customer service. timetoreply gives every team member all the tools they need to optimize their own performance in real-time, sell your services more efficiently and manage requests more effectively.
Help every sales team member and property manager in your company respond to new sales queries quicker and close maintenance requests faster. Stand out in the property management industry with superior service, faster response times and higher levels of customer satisfaction.
timetoreply’s property management email analytics and performance optimization software sits directly on top of existing individual and shared mailboxes. Just connect your Microsoft 365 or Google Workspace accounts and your team is good to go.
“Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”
Joel Prentice – Ferguslea Properties
"timetoreply gives our team managers and leadership a clear view of the number of emails our teams are dealing with, and how efficiently they’re responding to our customers. The automated reporting makes sure everyone receives the information they need when they need it."
Chief Administrative Officer
"The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed."
Customer Experience Manager
"It’s important to us that no emails slip through the cracks. timetoreply gives me the peace of mind that every customer is receiving a timely response to their email."