Email Analytics For Large Property Management Companies

“The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”

Joel Prentice
Ferguslea Properties

  • Gain accurate data insights into the total performance of sales and customer service teams
  • Receive real-time alerts to ensure you never miss important emails
  • Improve email reply times to boost customer service and sales success

Trusted by large Property Management Companies.

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Improving the productivity of sales and customer service teams in the property management industry can directly contribute to greater

sales productivity software

 customer satisfaction, retention and sales success.

Keeping track of the growing volume of customer and sales emails can be impossible without the help of powerful tools.

Timetoreply offers a market-leading suite of email analytics for large property companies looking to deliver superior customer experiences and close more deals more quickly.

Our email analytics bring transparency to customer-facing operations, allowing teams and managers to make much-needed changes to ensure every customer receives the highest levels of service.

 

 No CC Required. No Software To Install. Get Instant Access.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature:

  • Set and track custom SLA benchmarks for reply times.
  • Receive real-time alerts when emails approach SLA thresholds.
  • Ensure every important email is answered.
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Never miss important emails

There’s nothing more frustrating than reaching out to a company for much-needed support only for your email to get lost or go unanswered.

When customers receive delayed responses to their queries – or worse yet, no response at all – there’s a much greater chance they’ll abandon you for a more responsive competitor.

Get it right, though, and you can raise customer service levels, deliver a great customer experience and ensure every customer feels like they are your number one.

For property management companies that want to deliver a superior customer experience, every incoming email needs to be responded to quickly and to the customer’s satisfaction.

That’s why leading property management companies bank on timetoreply to help ensure no emails go unanswered. Our email analytics platform tracks every email in shared or individual mailboxes, while real-time alerts inform customer service agents when an email has not been responded to.

This helps to ensure that every customer receives the highest levels of customer service at all times.

Boost email response times

Providing quick and efficient responses to incoming customer service and sales queries can greatly enhance the customer experience, boost customer satisfaction, and help drive better business results.

Eighty percent of customers will continues to support your business if you offer fast, convenient and knowledgeable service. And studies have shown that 78% of sales go to the first company to reply.

Want to boost your email response time? Leading property management companies leverage the power of timetoreply’s email analytics platform to set and track custom SLAs that close the gap between incoming mails and satisfied customers.

Timetoreply easily integrates with any business email platform and immediately starts delivering data-driven insights into a broad range of email metrics. Benchmark your teams’ reply time, set ambitious goals and empower your customer service and sales teams with measurable improvements to their email performance.

Boost email response times

Providing quick and efficient responses to incoming customer service and sales queries can greatly enhance the customer experience, boost customer satisfaction, and help drive better business results.

Eighty percent of customers will continues to support your business if you offer fast, convenient and knowledgeable service. And studies have shown that 78% of sales go to the first company to reply.

Want to boost your email response time? Leading property management companies leverage the power of timetoreply’s email analytics platform to set and track custom SLAs that close the gap between incoming mails and satisfied customers.

Timetoreply easily integrates with any business email platform and immediately starts delivering data-driven insights into a broad range of email metrics. Benchmark your teams’ reply time, set ambitious goals and empower your customer service and sales teams with measurable improvements to their email performance.

Boost email response times

Providing quick and efficient responses to incoming customer service and sales queries can greatly enhance the customer experience, boost customer satisfaction, and help drive better business results.

Eighty percent of customers will continues to support your business if you offer fast, convenient and knowledgeable service. And studies have shown that 78% of sales go to the first company to reply.

Want to boost your email response time? Leading property management companies leverage the power of timetoreply’s email analytics platform to set and track custom SLAs that close the gap between incoming mails and satisfied customers.

Timetoreply easily integrates with any business email platform and immediately starts delivering data-driven insights into a broad range of email metrics. Benchmark your teams’ reply time, set ambitious goals and empower your customer service and sales teams with measurable improvements to their email performance.

Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature:

  • Set and track SLAs for email reply times.
  • Gain data insights into the performance of individual agents, teams, and the entire organisation.
  • Continuously improve average reply times to boost customer service levels.
Shared mailbox reporting for Outlook and Gmail

Top 3 Benefits of Using the Feature:

  • Set and track custom SLA benchmarks for reply times.
  • Receive real-time alerts when emails approach SLA thresholds.
  • Ensure every important email is answered.
  •  

Never miss important emails

There’s nothing more frustrating than reaching out to a company for much-needed support only for your email to get lost or go unanswered.

When customers receive delayed responses to their queries – or worse yet, no response at all – there’s a much greater chance they’ll abandon you for a more responsive competitor.

Get it right, though, and you can raise customer service levels, deliver a great customer experience and ensure every customer feels like they are your number one.

For property management companies that want to deliver a superior customer experience, every incoming email needs to be responded to quickly and to the customer’s satisfaction.

That’s why leading property management companies bank on timetoreply to help ensure no emails go unanswered. Our email analytics platform tracks every email in shared or individual mailboxes, while real-time alerts inform customer service agents when an email has not been responded to.

This helps to ensure that every customer receives the highest levels of customer service at all times.

OUR CUSTOMERS

 

Testimonials

Gateway property management

 

 

 

Gateway Property Management

 

“timetoreply gives our team managers and leadership a clear view of the number of emails our teams are dealing with, and how efficiently they’re responding to our customers. The automated reporting makes sure everyone receives the information they need when they need it.”

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Mikaela Teare

Chief Administrative Officer

Fergulsea properties

 

 

 

 

Ferguslea Properties

“The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed.”

 

Joel Prentice

Customer Experience Manager

multilet logo

 

 

 

 

 

 

Multi Let UK

“It’s important to us that no emails slip through the cracks. timetoreply gives me the peace of mind that every customer is receiving a timely response to their email.”

 

 

 

Lucy Scattergood

Assitant

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

Frequently asked questions

1. How do you manage email responses?
It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?
Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.

The best email response management software tools will enable you to:

 

  • set and track custom SLAs tied to specific internal or customer requirements.
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs.
  • track total business email volumes, peak times, top users, and average reply times.
  • close email conversations from your inbox without the need for a separate ticketing system.
  • optimise email communication with data-driven insights, reports, and alerts.
3. What is the best team email response management software?
While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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