Email Analytics for Gmail and Google Workplaces

  • Optimize your team’s performance by tracking shared & individual mailboxes.
  • Reduce customer complaints by never missing another email.
  • Start in under 5 minutes and get instant data on your team’s reply time performance, contact rates, email volumes, peak hours and more.
  • Setup real-time alerts so that you and / or your team knows if an important email hasn’t received a reply within X amount of time.
No CC Required. No Software To Install. Get Instant Access.

Trusted by thousands of businesses worldwide.

Looking to measure email reply time for
Gmail or Google Apps?

timetoreply has integrated with the Gmail API to allow Gmail users and Google For Business (Google Apps) users to track their teams’ email response times. There is no software to install and you don’t need to enter your username or password to allow timetoreply to start tracking your teams’ email response time data.

Business owners or managers can measure each individual in the business or team and compare staff performance or add shared mailboxes like “[email protected]” or [email protected]” and timetoreply will provide metrics on:

  • First email response times
  • Overall email response time
  • Email response time per customer
  • Email reply time per team member
  • Average company email response time
  • Email volumes (sent and received)
  • trend analysis
  • Reply rates and more

All of these metrics are available on our desktop and mobile-friendly online dashboard.

The admin of the timetoreply account can download reports (PDF and Excel), schedule reports to be sent to them every day, week or month and set up real-time alerts so that emails from important customers don’t go unanswered for too long or even worse… slip through the cracks completely.

You can get started with a free 15 day trial here (no credit card needed).

timetoreply meets the highest security and data protection standards. We are ISO 27001 certified, and Google Security Audited and compliant.

Turn Gmail into a powerful email reporting tool and start tracking your email reply time SLAs with these features

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Shared mailbox reporting for Outlook and Gmail
measure group email

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Shared mailbox reporting for Outlook and Gmail

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

email alert
timetoreply Optimiser

Optimise email performance in real-time

The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.

timetoreply will tell you:

 

  • how quickly and effectively customer and sales emails are being responded to
  • email volumes by time and day
  • times to close or resolution
  • individual mailbox/team member performance, shared mailbox performance and how each team member contributes to the workflow through tracked, shared mailboxes.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

api and integrations timetoreply

Outlook and Office 365 email reporting tool features

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

measure group email

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Shared mailbox reporting for Outlook and Gmail

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Shared mailbox reporting for Outlook and Gmail

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

email alert

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

api and integrations timetoreply

See how Telarus used timetoreply to reduce their response times from 7 hours to 2 hours with timetoreply

OUR CUSTOMERS

Testimonials

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

We’ve got your back. Safe and secure
for all major email providers.

 

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

No credit card required. Get started in 5 minutes.

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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