Email Analytics for Gmail
and Google Workspaces
Optimize performance
Reduce customer complaints
Get instant data
Setup real-time alerts
*No credit card required | Instant report.
Trusted by businesses worldwide to drive sales and delight customers
Trusted by thousands of businesses, worldwide
Key benefits
Measure email reply time for Gmail and Google Apps
timetoreply has integrated with the Gmail API to allow Gmail users and Google For Business (Google Apps) users to track their teams’ email response times. We’ll supply metrics on:
First email response times
Average company email response time
Overall email response time
Email volumes (sent and received)
Email response time per customer
Trend analysis
Email reply time per team member
Reply rates and more
The right tools for the job
Turn Gmail into a powerful email reporting tool
and start tracking your email reply time SLAs
Measure email
reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Measure email reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Monitor individual or shared mailboxes
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Monitor individual or shared mailboxes
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Agent leaderboards
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
Track your service level agreements
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Track your service level agreements
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Agent leaderboards
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
Real-time alerts
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Real-time alerts
The timetoreply Optimiser is designed to boost individual team member’s email performance, in real-time, by showing a subset of their live email metrics in a window on their desktop, and how those metrics stack up to those of their team’s
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Optimise Email Performance in Real-time
The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.
Get instant data on:
- Supports real-time performance improvement.
- Saves team managers time – fewer reporting meetings.
- Saves team members time – showing which emails should be tackled next.
- Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
Optimise Email Performance in Real-time
- Supports real-time performance improvement.
- Saves team managers time – fewer reporting meetings.
- Saves team members time – showing which emails should be tackled next.
- Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.
Telarus used timetoreply to reduce their response times from 7 hours to 2 hours.
Who is timetoreply for?
timetoreply is a great fit for these teams
Customer Service
Inbound Sales
Customer Support
Key Account Managers
Remote Teams
Our Customers
Word on the street
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
We’ve got your back. Safe and secure for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don't have access to it.
Compatibility
Works with Microsoft Outlook, Google Workspace, and MS Exchange
Security
- ISO27001
- Google Security Certified
- SOC 2 (coming soon)
- HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
Analytics for Outlook
Analytics for Gmail
15 day free trial
Totally free 15 day trial • Instant reports • No credit card required
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