Email Analytics for
Gmail and Google Workplaces 

timetoreply connects to your teams’ mailboxes (or your entire domain) to measure email reply times and provide actionable analytics.

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15 day free trial. Instant report. No credit card required.

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Looking to measure email reply time for Gmail or Google Apps?

 

timetoreply has integrated with the Gmail API to allow Gmail users and Google For Business (Google Apps) users to track their teams’ email response times. There is no software to install and you don’t need to enter your username or password to allow timetoreply to start tracking your teams’ email response time data.

Business owners or managers can measure each individual in the business or team and compare staff performance or add shared mailboxes like “customerservice@” or “support@” and timetoreply will provide metrics on:

  • First email response times
  • Overall email response time
  • Email response time per customer
  • Email reply time per team member
  • Average company email response time
  • Email volumes (sent and received)
  • trend analysis
  • Reply rates and more

All of these metrics are available on our desktop and mobile-friendly online dashboard.

The admin of the timetoreply account can download reports (PDF and Excel), schedule reports to be sent to them every day, week or month and set up real-time alerts so that emails from important customers don’t go unanswered for too long or even worse… slip through the cracks completely.

You can get started with a free 15 day trial here (no credit card needed).

timetoreply meets the highest security and data protection standards. We are ISO 27001 certified, and Google Security Audited and compliant. 

trusted by

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OUR CUSTOMERS

Testimonials

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Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

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Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

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Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

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“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

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“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

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“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

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“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

We’ve got your back. Safe and secure
for all major email providers.

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

15 DAY FREE TRIAL

15 day free trial. Instant report. No credit card required.

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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