Email Analytics for
Gmail and Google Workplaces
timetoreply connects to your teams’ mailboxes (or your entire domain) to measure email reply times and provide actionable analytics.
15 day free trial. Instant report. No credit card required.
Looking to measure email reply time for Gmail or Google Apps?
timetoreply has integrated with the Gmail API to allow Gmail users and Google For Business (Google Apps) users to track their teams’ email response times. There is no software to install and you don’t need to enter your username or password to allow timetoreply to start tracking your teams’ email response time data.
Business owners or managers can measure each individual in the business or team and compare staff performance or add shared mailboxes like “customerservice@” or “support@” and timetoreply will provide metrics on:
- First email response times
- Overall email response time
- Email response time per customer
- Email reply time per team member
- Average company email response time
- Email volumes (sent and received)
- trend analysis
- Reply rates and more
All of these metrics are available on our desktop and mobile-friendly online dashboard.
The admin of the timetoreply account can download reports (PDF and Excel), schedule reports to be sent to them every day, week or month and set up real-time alerts so that emails from important customers don’t go unanswered for too long or even worse… slip through the cracks completely.
You can get started with a free 15 day trial here (no credit card needed).
timetoreply meets the highest security and data protection standards. We are ISO 27001 certified, and Google Security Audited and compliant.
trusted by
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
We’ve got your back. Safe and secure for all major email providers.
We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.
Works with o365, Outlook, Gmail, MS Exchange and IMAP
ISO27001 and Google Security Certified
No software to install, everything in your browser
15 DAY FREE TRIAL
15 day free trial. Instant report. No credit card required.