Email Analytics for Gmail
and Google Workspaces

Optimize performance

Reduce customer complaints

Get instant data

Setup real-time alerts

*No credit card required | Instant report.

Trusted by businesses worldwide to drive sales and delight customers

Trusted by thousands of businesses, worldwide

Key benefits

Measure email reply time for Gmail and Google Apps

timetoreply has integrated with the Gmail API to allow Gmail users and Google For Business (Google Apps) users to track their teams’ email response times. We’ll supply metrics on:

First email response times

Average company email response time

Overall email response time

Email volumes (sent and received)

Email response time per customer

Trend analysis

Email reply time per team member

Reply rates and more

The right tools for the job

Turn Gmail into a powerful email reporting tool
and start tracking your email reply time SLAs

Measure email
reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Monitor individual or shared mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Real-time alerts

The timetoreply Optimiser is designed to boost individual team member’s email performance, in real-time, by showing a subset of their live email metrics in a window on their desktop, and how those metrics stack up to those of their team’s

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Optimise Email Performance in Real-time

The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.

Get instant data on:

  • Supports real-time performance improvement.
  • Saves team managers time – fewer reporting meetings.
  • Saves team members time – showing which emails should be tackled next.
  • Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

Optimise Email Performance in Real-time

The timetoreply Optimiser:
  • Supports real-time performance improvement.
  • Saves team managers time – fewer reporting meetings.
  • Saves team members time – showing which emails should be tackled next.
  • Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

Telarus used timetoreply to reduce their response times from 7 hours to 2 hours.

Who is timetoreply for?

timetoreply is a great fit for these teams

Customer Service

Inbound Sales

Customer Support

Key Account Managers

Remote Teams

Our Customers

Word on the street

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Analytics for Outlook

Analytics for Gmail

15 day free trial

Totally free 15 day trial • Instant reports • No credit card required

Recent posts

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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