Email response management software

microsoft 365 and Google Workspace

Improve your teams’ email performance. Reduce reply time and meet your email reply time SLA goals. Works with Microsoft Outlook and Google Workspace.

  • Track and improve your teams’ average first reply times
  • Track email replies and report on whether they have been responded to within or out side of their SLA goal
  • Get analytics on individual mailboxes, teams and shared mailboxes
  • Set real-time alerts for important emails
  • Manage workloads and resourcing by understanding email volumes and peak times

Trusted by businesses worldwide to drive sales and delight customers

 

Trusted by businesses worldwide to drive sales and delight customers

 

Why does your team need
email response management software?

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Mark emails as "Closed"

Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Monitor individual or group mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.

Detailed email performance reports

Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Track client service agent and team trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

Customer Service

Inbound Sales

Customer Support

Key Account Managers

Remote Teams

Powerful email response management reporting

timetoreply’s email management solution doesn’t require any software installation. Simply register and connect your email account to get near-real-time stats on your email performance. There are a host of powerful email reporting tools that you can receive as reports, or log in to view, using email filters to get the most accurate and meaningful data.

There are several different types of email reports to view, including:

  • Email Conversations Report
  • Email Messaging Report
  • Email Management Overview Report
  • Email SLA Report
  • Daily Email Productivity Report (ideal if you’re managing a remote team)

You can view reports for specific customers, and prioritize replying to your most important emails.

email reply time SLA report

Powerful email response management reporting

timetoreply’s email management solution doesn’t require any software installation. Simply register and connect your email account to get near-real-time stats on your email performance. There are a host of powerful email reporting tools that you can receive as reports, or log in to view, using email filters to get the most accurate and meaningful data.

    email reply time SLA report

    There are several different types of email reports to view, including:

    • Email Conversations Report
    • Email Messaging Report
    • Email Management Overview Report
    • Email SLA Report
    • Daily Email Productivity Report (ideal if you’re managing a remote team)

    You can view reports for specific customers, and prioritize replying to your most important emails.

      email reply time SLA report

      Need an easy way to track email SLA performance?

      timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.

      Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

      Finally, your teams’ email performance won’t be a blackhole.

      • Meet your SLA goals
      • Save time by focusing on emails that matter
      • Improve team performance
      • Delight your customers

      Need an easy way to track email SLA performance?

      timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.

        email reply time SLA report

        Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

        Finally, your teams’ email performance won’t be a blackhole.

        • Meet your SLA goals
        • Save time by focusing on emails that matter
        • Improve team performance
        • Delight your customers

          Worried that your team is taking too long to reply important emails?

          With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.

          The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.

          You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.

          • Improve reply times
          • Never miss an important email again
          • Reduce customer churn
          • Increase NPS
          email alert

          Worried that your team is taking too long to reply important emails?

          email alert

          With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.

          The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.

          You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.

          • Improve reply times
          • Never miss an important email again
          • Reduce customer churn
          • Increase NPS
            email reply time SLA report

            Looking for metrics for your shared mailboxes?

            [email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.

            Understand email workloads, average reply times and want requires a reply.

            Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!

            • Manage team member workloads
            • Provide better more consistent service
            • Incentivise top performers
            • View and improve individual performance within shared mailboxes

            Looking for metrics for your shared mailboxes?

            [email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.

              email reply time SLA report

              Understand email workloads, average reply times and want requires a reply.

              Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!

              • Manage team member workloads
              • Provide better more consistent service
              • Incentivise top performers
              • View and improve individual performance within shared mailboxes

                Word on the street

                Ontellus

                “In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

                Lonnie Jackson

                Vice President of Customer Management

                Telarus

                “We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

                Kyra Augustus

                Director of Partner Support – Central

                Swift Momentum

                “Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

                David Sarembock

                Founder and Managing Director

                Frequently asked questions

                1. How do you manage email responses?

                It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

                Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

                2. Which features to look for in the best email management solutions?

                Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.

                The best email response management software tools will enable you to:

                 

                • set and track custom SLAs tied to specific internal or customer requirements
                • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
                • track total business email volumes, peak times, top users, and average reply times
                • close email conversations from your inbox without the need for a separate ticketing system
                • optimise email communication with data-driven insights, reports, and alerts
                3. What is the best team email response management software?

                While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

                These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

                This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

                Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

                4. What makes Timetoreply a unique solution for teams and managers?

                Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

                Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

                Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

                We’ve got your back. Safe and secure for all major email providers.

                microsoft 365 and Google Workspace
                Tracking

                We only track To, From, Subject line and timestamps.

                Privacy

                We never read your email, we don't have access to it.‍

                Compatibility

                Works with Microsoft Outlook, Google Workspace, and MS Exchange

                Security
                • ISO27001
                • Google Security Certified
                • SOC 2 (coming soon)
                • HIPAA (coming soon)
                Convenience

                No software to install, everything is in your browser

                Analytics for Outlook

                Analytics for Gmail

                15 day free trial

                Totally free 15 day trial • Instant reports • No credit card required

                Get the guide now!

                Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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                Get the free template now!

                Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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                Get the guide now!

                Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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