Email Response Management Software
Improve your teams’ email performance. Reduce reply time and meet your email reply time SLA goals. Works with Outlook, Office 365 and Gmail.
- Track and improve your teams’ average first reply times
- Track email replies and report on whether they have been responded to within or out side of their SLA goal
- Get analytics on individual mailboxes, teams and shared mailboxes
- Set real-time alerts for important emails
- Manage workloads and resourcing by understanding email volumes and peak times
Trusted by thousands of businesses worldwide.
Why does your team need
email response management software?
Measure email reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Mark emails as "Closed"
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Track your service level agreements
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Monitor individual or group mailboxes
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Detailed email performance reports
Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
Track client service agent and team trends
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
Powerful Email Response Management Reporting
timetoreply’s email management solution doesn’t require any software installation. Simply register and connect your email account to get near-real-time stats on your email performance. There are a host of powerful email reporting tools that you can receive as reports, or log in to view, using email filters to get the most accurate and meaningful data.
There are several different types of email reports to view, including:
- Email Conversations Report
- Email Messaging Report
- Email Management Overview Report
- Email SLA Report
- Daily Email Productivity Report (ideal if you’re managing a remote team)
You can view reports for specific customers, and prioritize replying to your most important emails.
Need an easy way to track email SLA performance?
timetoreply turns your Outlook or Gmail into the ultimate email SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Worried that your team is taking too long to reply important emails?
With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
- Improve reply times
- Never miss an important email again
- Reduce customer churn
- Increase NPS
Looking for metrics for your shared mailboxes?
[email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Vice President of Customer Management
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Director of Partner Support – Central
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
Founder and Managing Director
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
See how Telarus used timetoreply to reduce their response
times from 7 hours to 2 hours with timetoreply
15 DAY FREE TRIAL
15 day free trial. Instant report. No credit card required.
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