Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. David Sarembock, Founder and Managing Director, SwiftMomentum
timetoreply sits on top of your existing email client and provides email analytics for your shared mailboxes.
Finally your shared mailboxes won’t be a blackhole. You’ll be able to see stats for your shared mailbox as a whole and drill down into each team member to see who is handling which email threads, who has capacity to take on more and view each team members first and overall reply times for the shared mailbox.
With our real-time alerts, you can create an alert to fire when there has been no response to a key customer after X amount of time.
The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.
You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.
Do you have SLA agreements in place with your customers where you commit to certain response times via email and need a way of tracking it? Our SLA reporting tracks average first and overall reply times while taking business hours, timezones and holidays into account.
View what percentage of email replies are within SLA and what percentage breach your SLA goals. Drill down to see the actual email replies that breached their response time goal and see which emails require a response and which have been marked as closed.
We can even display which emails are approaching an SLA reply time goal directly in your Outlook or Gmail mail client to optimise performance in real-time (optional)
Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Lonnie Jackson
Vice President of Customer Management
"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."
Kyra Augustus
Director of Partner Support – Central
"Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!"
David Sarembock
Founder and Managing Director
We only track To, From, Subject line and timestamps.
We never read your email, we don't have access to it.
Works with Microsoft Outlook, Google Workspace, and MS Exchange
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Google Security Certified
SOC 2 (coming soon)
HIPAA (coming soon)
No software to install, everything is in your browser