timetoreply tracks reply time metrics in every sales and customer-facing inbox in your legal services company, so you can see exactly how fast each team member is responding to new leads and replying to case queries. Reduce delays, eliminate missed emails and make sure all your SLAs are met.
Equip your legal services company with the email analytics data that helps deliver superior sales and customer service. timetoreply gives every team member all the tools they need to optimize their own performance in real-time, convert new leads more effectively and manage legal cases more efficiently.
Make sure all your customer data is protected and keep your email management fully compliant with timetoreply’s highly secure software. Then stand out from your competitors in the legal services industry with rapid email responses that earn you happy, loyal customers.
“Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service.”
Tracy McMahon, LDM Global
"Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service."
Chief Operating Officer
"I needed to gain better insight into important shared mailboxes and the volume of emails being handled in them. timetoreply has helped me report on our team’s efficiency when replying to emails."
Marcelo Oliveira de Souza
Head of Patent Department
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."
Vice President of Customer Management