Email analytics for leading
legal services companies

microsoft 365 and Google Workspace

“Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service.”

Tracy McMahon
– LDM Global

  • Boost your email response time with our powerful analytics and automation suite
  • Ease compliance efforts with world-class security and adherence to privacy regulations
  • Improve customer service levels by setting and tracking custom SLAs in real-time
Trusted by large legal services companies.
Trusted by large legal services companies.

Boost your email response time

For legal services companies, quick responses to incoming customer requests can drive higher levels of customer satisfaction and retention.

How quick? For most businesses, maintaining an average email response time of under 12 hours is vital. However, to meet modern customer demands for instant gratification you will need to reply to customer emails within an hour.

Reducing average email reply times is nearly impossible when you’re relying on the built-in functionality of your favourite business email platform, whether that is Outlook or Gmail.

Most shared mailboxes and customer service agents receive too many emails to manually ensure every important mail receives a quick and satisfactory reply.

That’s why the best customer service and sales teams in the legal industry rely on timetoreply. Our platform is the best tool for legal services companies wishing to boost their sales and customer service levels.

Timetoreply easily integrates with any email platform to deliver actionable insights that can help improve email response times, identify trends and bottlenecks and help drive continuous improvements in customer service levels.

Top 3 Benefits of Using the Feature

  • Create email response time benchmarks
  • Track customer-facing teams’ performance in real time
  • Gain deep insight into email productivity trends with extensive reporting capabilities

Boost your email response time

For legal services companies, quick responses to incoming customer requests can drive higher levels of customer satisfaction and retention.

How quick? For most businesses, maintaining an average email response time of under 12 hours is vital. However, to meet modern customer demands for instant gratification you will need to reply to customer emails within an hour.

Reducing average email reply times is nearly impossible when you’re relying on the built-in functionality of your favourite business email platform, whether that is Outlook or Gmail.

Most shared mailboxes and customer service agents receive too many emails to manually ensure every important mail receives a quick and satisfactory reply.

That’s why the best customer service and sales teams in the legal industry rely on timetoreply. Our platform is the best tool for legal services companies wishing to boost their sales and customer service levels.

Timetoreply easily integrates with any email platform to deliver actionable insights that can help improve email response times, identify trends and bottlenecks and help drive continuous improvements in customer service levels.

Top 3 Benefits of Using the Feature

  • Create email response time benchmarks
  • Track customer-facing teams’ performance in real time
  • Gain deep insight into email productivity trends with extensive reporting capabilities
Shared mailbox reporting for Outlook and Gmail

Ease your compliance efforts

The issue of privacy and data protection is becoming increasingly important to legal services companies. As more of our daily lives become digitised, companies are handling growing volumes of sensitive customer data.

Protecting customer privacy and ensuring data is safe from unauthorised access is paramount to building trust with customers.

But with a broad range of privacy and data protection regulations, how can legal services companies ensure they remain compliant while also providing high levels of security?

Timetoreply offers ISO27001 certification and full compliance with the a number of data protection regulations, including GDPR. This ensures your teams are working safely in the knowledge that their data – and the data of your customers – is safe and protected.

Top 3 Benefits of Using the Feature

  • Compliance with data protection and privacy regulations including GDPR
  • International best practice security standards with ISO27001 certification
  • Google-certified security through independent audit

Ease your compliance efforts

Shared mailbox reporting for Outlook and Gmail

The issue of privacy and data protection is becoming increasingly important to legal services companies. As more of our daily lives become digitised, companies are handling growing volumes of sensitive customer data.

Protecting customer privacy and ensuring data is safe from unauthorised access is paramount to building trust with customers.

But with a broad range of privacy and data protection regulations, how can legal services companies ensure they remain compliant while also providing high levels of security?

Timetoreply offers ISO27001 certification and full compliance with the a number of data protection regulations, including GDPR. This ensures your teams are working safely in the knowledge that their data – and the data of your customers – is safe and protected.

Top 3 Benefits of Using the Feature

  • Compliance with data protection and privacy regulations including GDPR
  • International best practice security standards with ISO27001 certification
  • Google-certified security through independent audit

Improve customer service levels

Want to deliver a great customer experience and ensure you grow – and retain – your customer base?

For legal services companies dealing with large volumes of incoming customer emails, gaining access to actionable insights into their teams’ email performance can directly contribute to higher levels of customer service.

By measuring a broad range of email metrics, legal services companies can identify bottlenecks, set service benchmarks, track custom SLAs and delve deep into data-driven insights that can inform customer service and sales strategies.

For customer service and sales teams in the legal services industry, timetoreply offers the best email analytics platform for Outlook and Gmail. Timetoreply is used by market-leading legal services companies to improve email reply times, drive higher levels of customer service, keep track of important emails and ensure every customer receives the highest levels of service.

Top 3 Benefits of Using the Feature

  • Resolve customer queries quicker
  • Gain actionable data insights into teams’ email performance
  • Drive higher levels of customer service
Shared mailbox reporting for Outlook and Gmail

Improve customer service levels

Shared mailbox reporting for Outlook and Gmail

Want to deliver a great customer experience and ensure you grow – and retain – your customer base?

For legal services companies dealing with large volumes of incoming customer emails, gaining access to actionable insights into their teams’ email performance can directly contribute to higher levels of customer service.

By measuring a broad range of email metrics, legal services companies can identify bottlenecks, set service benchmarks, track custom SLAs and delve deep into data-driven insights that can inform customer service and sales strategies.

For customer service and sales teams in the legal services industry, timetoreply offers the best email analytics platform for Outlook and Gmail. Timetoreply is used by market-leading legal services companies to improve email reply times, drive higher levels of customer service, keep track of important emails and ensure every customer receives the highest levels of service.

Top 3 Benefits of Using the Feature

  • Resolve customer queries quicker
  • Gain actionable data insights into teams’ email performance
  • Drive higher levels of customer service

Word on the street

LDM Global

“Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service.”

Tracy McMahon
Chief Operating Officer
Di Blasi Parente & Associados

“I needed to gain better insight into important shared mailboxes and the volume of emails being handled in them. timetoreply has helped me report on our team’s efficiency when replying to emails.”

Marcelo Oliveira de Souza
Head of Patent Department
Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson
Vice President of Customer Management

Frequently asked questions

1. How do you manage email responses?

It’s nearly impossible for sales and customer service teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer service and sales teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email response management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?
Not all email response management software is created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.
The best email response management software tools will enable you to:

  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails you need to reply to, how long each email has been awaiting a reply, and how the reply time compares to custom SLAs
  • track total business email volumes, peak times, top users, and average reply times
  • close email conversations from your inbox without the need for a separate ticketing system
  • optimise email communication with data-driven insights, reports, and alerts
3. What is the best team email response management software?
While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software will also offer a range of functions and benefits to both customer service and sales teams.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Gmail email environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?
Timetoreply is the only email response management solution for sales and customer service teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps sales and customer service teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers.

microsoft 365 and Google Workspace
Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security
  • ISO27001
  • Google Security Certified
  • SOC 2 (coming soon)
  • HIPAA (coming soon)
Convenience

No software to install, everything is in your browser

Analytics for Outlook

Analytics for Gmail

15 day free trial

Totally free 15 day trial • Instant reports • No credit card required

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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