How to add a shared mailbox in Outlook (and track important metrics)

How to add a shared mailbox in outlook (and track important metrics) Companies that handle large volumes of customer service or sales queries...
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What are the KPIs for email marketing (especially those crucial to your success)?

KPIs for successful email marketing Email marketing is a powerful form of digital marketing that involves sending promotional or educational emails...
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How to write guaranteed high-converting prospecting emails

This post will show you how to structure effective prospecting emails for your sales and customer-facing teams. Get a template example, pro tips, and...
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An overview of email management and why it’s vital to every business

Discover email management, which tools can assist with this and why it’s vital for every business. Email is an essential part of any business. It...
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Everything you need to know about customer service emails

Customer service emails provide an excellent opportunity to engage directly with your customers. How well you manage and execute customer service...
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6 key customer service metrics and how to use them

Customer service analytics guide for sales and customer teams What is customer service analytics? Customer service analytics is the process of...
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Email analytics (what is it & best practices) | timetoreply

Email analytics guide for sales and customer teams   Email is still the preferred communication channel for most customers. Companies need...
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Tips to improve email response times: expectations, policy & etiquette | timetoreply

Standard email response times policy & etiquette you should know   Replying to email fast is a competitive advantage. No one likes...
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Improving inbound lead response time | timetoreply

Improving inbound lead response time (how-to guide)   Providing quick responses to inbound leads is essential to any B2C or B2B...
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