The only email analytics solution

for both Microsoft and Gmail

Measure your customer-facing teams’ key email metrics (including reply times) and get real-time data to radically improve their performance. Delight your customers, reduce churn and avoid poor customer satisfaction ratings.

*No credit card required | Instant report.

Trusted by thousands of businesses, worldwide
Trusted by thousands of businesses, worldwide

Instant Insights

Link your teams’ mailboxes or your whole domain in seconds.

Get instant data on:

  • Individual and shared reply time performance
  • Email volumes
  • Peak hours
  • & more

Instant Insights

Link your teams’ mailboxes or your whole domain in seconds.

Get instant data on:

  • Individual and shared reply time performance
  • Email volumes
  • Peak hours
  • & more

Boost Performance

Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients.

Share your customized reports with management and team members to keep everyone on track.

Boost Performance

Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients.
Share your customized reports with management and team members to keep everyone on track.

Delight Customers and Improve Sales

Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.

Delight Customers and Improve Sales

Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.

Optimise Email Performance in Real-time

The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.

Get instant data on:

  • Supports real-time performance improvement.
  • Saves team managers time – fewer reporting meetings.
  • Saves team members time – showing which emails should be tackled next.
  • Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

Optimise Email Performance in Real-time

The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.

Get instant data on:

  • Supports real-time performance improvement.
  • Saves team managers time – fewer reporting meetings.
  • Saves team members time – showing which emails should be tackled next.
  • Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.

Who is timetoreply for?

timetoreply is a great fit for the following teams

Customer Service

Key Account Managers

Customer Support

Sales Teams

Remote Teams

We’ve got your back. Safe and secure
for all major email providers.

Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don’t have access to it.‍

Compatibility

Works with o365, Outlook, Gmail, Google Workspaces, MS Exchange and IMAP

Security

ISO27001 and Google Security Certified. SOC 2 and HIPAA (coming soon)

Convenience

No software to install, everything is in your browser

Analytics for Outlook

Analytics for Gmail

Our Customers

Word on the street

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Get connected

timetoreply integrates with your favorite software tools

Get connected

timetoreply integrates with your favorite software tools

15 Day Free Trial

Totally free 15 day trial • Instant reports • No credit card required

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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