The Email Analytics Solution
For Both Microsoft and Gmail

Measure your customer-facing teams’ key email metrics (including reply times) and get real-time data to radically improve their performance. Delight your customers, reduce churn and avoid poor customer satisfaction ratings.

No credit card required.

15 day free trial. Instant report.

o365, Outlook and Gmail

Trusted by thousands of businesses worldwide.

Instant Insights

Link your team’s mailboxes and get the visibility you need in seconds.

Boost your team’s performance with instant reporting on individual and shared mailbox reply times, peak hours, email traffic stats, and more.

Automated Coaching

Help every team member stay on top of their game. Prioritize which emails they should reply to next to meet their SLA goals, and give them the real-time performance data they need to see how they stack up against their team.

The timetoreply Optimiser add-on will tell your team members:

  • The time they have left to reply to important emails
  • How quickly they’re replying to emails compared to their team
  • The number of emails they have sent, received, closed and need to respond to compared to their team
timetoreply Optimiser

Delight Customers and Improve Sales

With instant insights and real-time, automated coaching, your teams are empowered to give your customers the responsive care they deserve.


Your sales teams will love the impact faster replies to leads and prospects will have on their pipeline, helping them close more deals faster with reply time goal-setting and real-time alerts.

We’ve got your back. Safe and secure
for all major email providers.



We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍


Works with o365, Outlook, Gmail, MS Exchange and IMAP


ISO27001 and Google Security Certified


No software to install, everything in your browser




“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

lonnie jackson


Lonnie Jackson

Vice President of Customer Management


“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

kyra telarus


Kyra Augustus

Director of Partner Support – Central

Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

david samerbock

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

timetoreply integrates with your favorite software tools

Top blog posts


Gmail Email Analytics (Tips & Best Practices & Tools)

Gmail Email Analytics (Tips & Best Practices & Tools) If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day to: Support your existing customers with their questions Answer...


15 day free trial. Instant report. No credit card required.

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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