What is timetoreply?
timetoreply is an email analytics & relationship intelligence platform for B2B customer-facing teams. It measures email response times across every mailbox and uses an AI layer called Smart Data to read conversation signals — sentiment, urgency, and intent — so teams can see which customer conversations need attention. It works inside Outlook and Google Workspace without changing how the team already emails.
How does timetoreply measure email response times?
timetoreply connects to your team's mailboxes and measures first-reply, average, and median response times by team, mailbox, and individual, updated in real time. It tracks performance against the SLA targets you set and alerts your team when a conversation is approaching or missing its target. On connection, timetoreply backfills 14 days of history, so you see real response-time data from day one.
What is Smart Data in timetoreply?
Smart Data is timetoreply’s Relationship Intelligence AI layer that reads & analyzes what’s happening inside email conversations, not just how fast they're answered. It identifies customer sentiment, flags where urgency is concentrated, and categorises requests by intent — surfacing the conversations where frustration, delays, or unanswered questions are already showing. Smart Data runs on top of timetoreply's email analytics and inside the same Outlook and Google Workspace workflows.
Does timetoreply change my team's email workflow?
No. timetoreply works inside the Outlook and Google Workspace inboxes your team already uses — there is no new tool to log into and no change to how people send or manage email. Timers, SLA alerts, and prioritised conversations appear in the inbox itself, while managers get a separate dashboard view across every team and shared mailbox.
How is timetoreply different from a helpdesk or ticketing system like Zendesk or Freshdesk?
timetoreply is an email analytics & relationship intelligence platform, not a ticketing system. Helpdesks route and resolve support tickets; timetoreply measures and analyses the email your team already sends from Outlook and Google Workspace, without converting conversations into tickets or changing the workflow. It's built for B2B teams who manage client relationships through shared, and individual inboxes rather than support queues.
Can timetoreply identify customer sentiment and urgency from email?
Yes. timetoreply's Smart Data layer reads & analyzes sentiment, urgency, and intent directly from email conversations and surfaces the threads that need attention. This lets managers see where pressure is building across teams and mailboxes — for example, accounts waiting too long for a reply, or threads where frustration is already showing in the customer's language.
Can timetoreply monitor shared and team mailboxes?
Yes. timetoreply gives managers one dashboard across every team member, team, and shared mailbox, so client relationships managed through shared inboxes stay visible in one place. You can track response times and at-risk conversations by individual, team, or mailbox, and build custom reports for the metrics that matter.
How long does timetoreply take to set up?
timetoreply is live in minutes, not weeks. You connect your mailboxes, set your SLA targets, and timetoreply backfills 14 days of historical data instantly — so you're looking at your real response times, SLA risk, and at-risk conversations from day one rather than a blank dashboard.
Who is timetoreply built for?
timetoreply is built for B2B teams where email drives revenue — teams that manage client accounts (not support tickets), use email as the primary client channel, and run relationships through shared and individual inboxes. It's used by teams in logistics, corporate travel, insurance, legal, and professional services where service quality directly affects retention and reputation.
Is timetoreply secure and compliant?
Yes. timetoreply meets enterprise security and compliance standards, including SOC 2 and ISO 27001. It connects to your existing Outlook or Google Workspace mailboxes through secure, permission-based access and analyses email to produce response-time and Smart Data analytics.
Visit our security & trust centre → How can I tell which client relationships are at risk?
You can spot at-risk client relationships by watching the signals already present in your email: long wait times, negative sentiment, repeated follow-ups, changes in tone and language and unanswered questions. timetoreply's Smart Data surfaces these signals across every mailbox so managers can see which accounts need attention now — rather than discovering a problem only when a client escalates.
Learn more about customer relationship risk → 
