Email analytics for
customer and sales teams

timetoreply connects to your teams’ mailboxes (or your entire domain) to measure email reply times and provide actionable analytics. Gain the clarity you need to make the best decisions for your customer-facing and sales teams.

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15 day free trial. Instant report. No credit card required.

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trusted by

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Instant Insights

Link your teams’ mailboxes or your whole domain in seconds and get instant data on their individual and shared reply time performance, email volumes, peak hours and more.

Boost Performance

Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients. Share your customized reports with management and team members to keep everyone on track.

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Delight Customers and Improve Sales

Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.

We’ve got your back. Safe and secure
for all major email providers.

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We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍

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Works with o365, Outlook, Gmail, MS Exchange and IMAP

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ISO27001 and Google Security Certified

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No software to install, everything in your browser

OUR CUSTOMERS

Testimonials

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Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

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Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

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Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

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“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

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“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

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“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

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“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

timetoreply integrates with your favorite software tools

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15 DAY FREE TRIAL

15 day free trial. Instant report. No credit card required.

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

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