The Email Analytics Solution
For Both Microsoft and Gmail
Measure your customer-facing teams’ key email metrics (including reply times) and get real-time data to radically improve their performance. Delight your customers, reduce churn and avoid poor customer satisfaction ratings.
No credit card required.
15 day free trial. Instant report.
Trusted by thousands of businesses worldwide.
Instant Insights
Link your team’s mailboxes and get the visibility you need in seconds.
Boost your team’s performance with instant reporting on individual and shared mailbox reply times, peak hours, email traffic stats, and more.
Automated Coaching
Help every team member stay on top of their game. Prioritize which emails they should reply to next to meet their SLA goals, and give them the real-time performance data they need to see how they stack up against their team.
The timetoreply Optimiser add-on will tell your team members:
- The time they have left to reply to important emails
- How quickly they’re replying to emails compared to their team
- The number of emails they have sent, received, closed and need to respond to compared to their team
Delight Customers and Improve Sales
With instant insights and real-time, automated coaching, your teams are empowered to give your customers the responsive care they deserve.
Your sales teams will love the impact faster replies to leads and prospects will have on their pipeline, helping them close more deals faster with reply time goal-setting and real-time alerts.
We’ve got your back. Safe and secure for all major email providers.
We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.
Works with o365, Outlook, Gmail, MS Exchange and IMAP
ISO27001 and Google Security Certified
No software to install, everything in your browser
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
timetoreply integrates with your favorite software tools
Top blog posts
Gmail Email Analytics (Tips & Best Practices & Tools)
Gmail Email Analytics (Tips & Best Practices & Tools) If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day to: Support your existing customers with their questions Answer...
Best Outlook Email Analytics Tools For Customer and Sales Team
Best Outlook Email Analytics Tools For Customer and Sales Teams As the world's most popular business email platform, Microsoft Outlook is invaluable to companies of all sizes and in every global market. Millions of companies depend on Outlook as a vital...
Email Meter vs EmailAnalytics: Which one is better? (And what’s the alternative?)
Email tracking tools like Email Meter, EmailAnalytics, and timetoreply can be excellent levers to improve your team’s email productivity and performance. They allow you to measure your team’s email use and productivity, giving you the data you need to make smart...
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15 day free trial. Instant report. No credit card required.
