Boost your teams’ email productivity, wherever they are, with our email analytics and reply time tool.

Get real-time actionable insights to support your remote and fixed teams’ email productivity.

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Works with o365, Outlook, Gsuite, Gmail, MS Exchange, Mac Mail, IMAP, Mimecast and more.

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No software to install

We do not view your email content

Actionable insights for remote and fixed staff

No change in workflow

Customers we are proud to have helped

%

of sales go to the first company to reply

Average lifespan of an online lead

%

Increase in contact rates when responding in under 5 minutes

Hear it from our customers

Time To Reply has helped us to ensure that we are providing the best possible service and meeting our SLAs. The broadcast reporting option is also a huge time-saver for our managers who don’t have to log in each time they need a report. Brian C, COO, Travelstore

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team’s communication habits. It offers the privacy that individual users need while still giving insight into communication performance for both internal and external clients. Alex Smith, Project Management Lead, Azpro Group

When you have 5+ inboxes to track, Time to Reply is the best for the job. It’s very easy to set up and import as many users as you want, and so satisfying to see the data populate in a matter of minutes. Robert Keki, Operations Manager, Zopto

Time To Reply has helped us to ensure that we are providing the best possible service and meeting our SLAs. The broadcast reporting option is also a huge time-saver for our managers who don’t have to log in each time they need a report. Brian C, COO, Travelstore

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team’s communication habits. It offers the privacy that individual users need while still giving insight into communication performance for both internal and external clients. Alex Smith, Project Management Lead, Azpro Group

When you have 5+ inboxes to track, Time to Reply is the best for the job. It’s very easy to set up and import as many users as you want, and so satisfying to see the data populate in a matter of minutes. Robert Keki, Operations Manager, Zopto

Powerful features

Evaluate your remote and fixed team’s email response performance in realtime, and get the key insights you need to help improve their reply time speed.

Staff & Customer Reply Times

See how quickly your staff and customers respond.

Individual Mailboxes

Measure a specific email address, e.g. sally@yourcompany.com

Group Mailboxes

Keep tabs on group email addresses, e.g. sales@yourcompany.com
See All Features

Works with all mail clients:

Do more with your data

Get instant access to realtime data, and the meaningful
metrics you need to take action.

Show Me My Analytics

Works with all mail clients.

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The big guns agree

“Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead…”
“The odds of calling to contact a lead decrease by over 10 times in the 1st hour… Immediacy of response far overshadows both time of day and day of week in its effect on contact and qualification ratios”…”
“What would your CEO say if you proved 71% of the leads your company generates on the Internet are wasted? Who would be fired?…”
“Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead…”
“The odds of calling to contact a lead decrease by over 10 times in the 1st hour… Immediacy of response far overshadows both time of day and day of week in its effect on contact and qualification ratios”…”
“What would your CEO say if you proved 71% of the leads your company generates on the Internet are wasted? Who would be fired?…”

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