Email analytics for
customer and sales teams
timetoreply connects to your teams’ mailboxes to measure email reply times and provide actionable analytics. Gain the clarity you need to make the best decisions for your customer-facing and sales teams.
15 day free trial. Instant report. No credit card required.
trusted by
Instant Insights
Link your teams’ mailboxes in seconds and get instant data on their individual and shared reply time performance, email volumes, peak hours and more.
Boost Performance
Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients. Share your customized reports with management and team members to keep everyone on track.
Delight Customers and Improve Sales
Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.
We’ve got your back. Safe and secure for all major email providers.
We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.
Works with o365, Outlook, Gmail, MS Exchange and IMAP
ISO27001 and Google Security Certified
No software to install, everything in your browser
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
timetoreply integrates with your favorite software tools
15 DAY FREE TRIAL
15 day free trial. Instant report. No credit card required.