The only email analytics solution
for both Microsoft and Gmail
Measure your customer-facing teams’ key email metrics (including reply times) and get real-time data to radically improve their performance. Delight your customers, reduce churn and avoid poor customer satisfaction ratings.
*No credit card required | Instant report.
Trusted by thousands of businesses, worldwide
Trusted by thousands of businesses, worldwide
Instant Insights
Link your teams’ mailboxes or your whole domain in seconds.
Get instant data on:
- Individual and shared reply time performance
- Email volumes
- Peak hours
- & more
Instant Insights
Link your teams’ mailboxes or your whole domain in seconds.
Get instant data on:
- Individual and shared reply time performance
- Email volumes
- Peak hours
- & more
Boost Performance
Share your customized reports with management and team members to keep everyone on track.
Boost Performance
Get the visibility you need from your data to boost your teams’ performance to your customers, leads and key clients.
Share your customized reports with management and team members to keep everyone on track.
Delight Customers and Improve Sales
Delight Customers and Improve Sales
Give customers the responsive care they deserve and help your sales teams close more deals faster with email reply time goal-setting and real-time alerts.
Optimise Email Performance in Real-time
Get instant data on:
- Supports real-time performance improvement.
- Saves team managers time – fewer reporting meetings.
- Saves team members time – showing which emails should be tackled next.
- Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.
Optimise Email Performance in Real-time
The timetoreply Optimiser provides real-time data, live, directly to your individual team members to show them how they stack up against their team’s metrics, and also which emails in their inbox they need to attend to next to make sure no SLAs or custom goals are breached. Everyone wins, including your customers and prospects.
Get instant data on:
- Supports real-time performance improvement.
- Saves team managers time – fewer reporting meetings.
- Saves team members time – showing which emails should be tackled next.
- Saves a tonne of time by showing which emails should be addressed next based on any SLA’s or custom goals which have been set up.
Who is timetoreply for?
timetoreply is a great fit for the following teams
Customer Service
Key Account Managers
Customer Support
Sales Teams
Remote Teams
We’ve got your back. Safe and secure
for all major email providers.
Tracking
We only track To, From, Subject line and timestamps.
Privacy
We never read your email, we don’t have access to it.
Compatibility
Works with o365, Outlook, Gmail, Google Workspaces, MS Exchange and IMAP
Security
ISO27001 and Google Security Certified. SOC 2 and HIPAA (coming soon)
Convenience
No software to install, everything is in your browser
Analytics for Outlook
Analytics for Gmail
Our Customers
Word on the street
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Get connected
timetoreply integrates with your favorite software tools
Get connected
timetoreply integrates with your favorite software tools
15 Day Free Trial
Totally free 15 day trial • Instant reports • No credit card required
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