88%

of your customers want answers in an hour

78%

of sales go to the first company to respond

86%

of customers want problems solved on the first try

Why small law firms need email analytics

Responding to client emails promptly is crucial for small law firms, and a good email analytics tool can help. Here’s why you need an email analytics tool for small law firms.

Faster response = happier clients

Quick replies show clients you value their time and builds trust.

  • Boost client satisfaction by reducing your response times.
  • Show your firm’s professionalism with consistent email engagement.
  • Strengthen relationships through prompt communication.
  • Differentiate your service by answering faster than competitors.

Data to back up time entries

Accurate records make billing transparent and simple to audit.

  • Export detailed reply logs directly into your billing software.
  • Tie every email minute to the right client and matter code.
  • Simplify audits with time-stamped records of client communications.
  • Build trust by backing invoices with precise email data.

Incoming volume & billable hours

When email traffic spikes, tracking billable time gets messy.

  • Log every client interaction without manual timekeeping errors.
  • Break down messages by matter to see true workloads.
  • Spot high-volume clients and adjust your billing strategy.
  • Prevent underbilling by capturing every billable email minute.

Risk of missed deadlines

Missing deadlines because an email got buried can be costly.

  • Flag unread or unanswered messages that risk going overdue.
  • Track response times against court and client deadlines.
  • Get alerts for emails older than your set threshold.
  • Ensure no critical message slips through the cracks again.

Trusted by companies who want to win

How it works: 4 simple steps to smarter client follow-ups

This email analytics tool for small law firms gets you up and running in three clicks. Just connect your inbox, check your stats, and see where to sharpen your client response game.

1. Connect your Gmail or Outlook account

This email analytics tool for small firms links with your existing inbox with a couple of clicks. It works smoothly with both Gmail and Outlook without any extensions. You’ll be set up and tracking metrics in less than two minutes.

Connect inbox

Performance insights

2. View live performance insights

Your dashboard shows real-time reply times, email counts, and response patterns at a glance. Metrics update automatically with each new message; no manual refresh needed. You can quickly spot delays and take action.

3. Get instant alerts for overdue replies

When someone reaches out for legal help, delays in response can damage trust. The timetoreply extension sends live alerts to let you know when a reply is overdue. This lets you follow up quickly and maintain good client relationships.

instant alerts

weekly summary reports

4. Get daily or weekly summary reports

Choose how often you want the highlights — every morning or once a week. You’ll get an overview of your top metrics with this email analytics tool for small law firms. It’s the perfect nudge to keep the response times sharp for small law firms.

Real-time tracking

Real-time tracking

No learning curve

No learning curve

Privacy-first design

Privacy-first design

Powerful features that make email tracking easy

As the go-to email analytics tool for small law firms, timetoreply lite offers the precise features you need to stay responsive and efficient.

Real-time performance tracking

Gain real-time visibility into team and individual performance. Identify opportunities for improvement, celebrate top performers, and empower your team to excel.

Real-time alerts

This email analytics tool for small law firms sends notifications if responses are delayed, enabling you to act quickly and maintain high service standards.

Response time tracking

Our email analytics tool helps you track and measure response times for up to 10 fee earners to ensure every client email is prioritized and handled efficiently.

Self-service setup

Get started with timetoreply lite quickly and easily, no technical expertise required. Our intuitive setup ensures you can begin optimizing email performance right away.

Customer testimonials

“Very quick to set up and really useful reports.”

Henry Bird

“It has really helped all the businesses that I advise.”

Chris Staines

“Timetoreply is easy to use but also powerful.”

Jay Baer


Get real-time, actionable insights with timetoreply lite.


Why timetoreply lite is the best email analytics tool for small law firms

Your firm’s reputation hinges on timely client communication, and you shouldn’t need a complex system to keep it on track. Here’s why

timetoreply lite is the perfect email analytics tool for small law firms.

Effortless implementation

This email analytics tool for small businesses is extremely easy to set up. Setup takes less time than your morning coffee — just link your Gmail or Outlook. You’ll have live metrics in under two minutes and can get back to billable work.

Compliance-first approach

Our email analytics tool only captures timestamps, never the content of your emails, to protect client privacy. Our design respects GDPR, HIPAA, and other standards. It’s analytics you can trust without risking sensitive case data.

Billing-ready insights

Accurate reply-time records feed directly into your timekeeping or billing system. Export logs in a few clicks to ensure every billable minute is captured. Transparent, timestamped data means smoother audits and happier clients.

Laser-focused simplicity

This email analytics tool is built for lawyers, not techies — no bloated dashboards or unnecessary features. Everything you see serves a purpose, helping you improve response times fast. It’s intuitive, lightweight, and grows with your firm.

Stay ahead of every case, one email at a time.

Try it for free

FAQs

1. How quickly can I get started with timetoreply lite?

2. Do you ever read the content of my emails?

3. What happens if our needs grow beyond lite?

4. Is there a free trial to help me assess the tool’s features?

5. Is timetoreply lite suited for small law firms?



Stay ahead of every case with timetoreply lite

Give your small law firm the clarity it deserves — see exactly how fast your team responds to client emails.

Start improving response times so you can focus on winning cases, not chasing email follow-ups.