Missing a client’s approval can delay a return or a filing. The timetoreply lite tool is an email analytics tool for small accountancy firms that connects to Gmail or Outlook in minutes and highlights overdue threads so you never miss a deadline.
of your customers want answers in an hour
of sales go to the first company to respond
of customers want problems solved on the first try
Accounting work depends on timely approvals and clear records. An email analytics tool for small accountancy firms turns inbox activity into measurable metrics, so teams hit deadlines, and billing stays accurate.
Prepare for peaks by knowing where replies slow down. An email analytics tool for small accountancy firms helps you:
Capture the email work that often gets missed using an email analytics tool for small accountancy firms to:
Avoid missed approvals or lost attachments by using an email analytics tool for small accountancy firms that will:
Use email data to spread work evenly with an email analytics tool for small accountancy firms that can:
Start measuring response speed and reduce the risk of missed approvals. This email analytics tool for small accountancy firms connects quickly, highlights stalled conversations, and gives you the reports you need for billing and compliance.
Link team or individual accounts with a secure auth flow; no extensions required. The setup supports shared mailboxes and delegated access so partners and staff keep working the same way. Most firms begin seeing reply metrics within minutes.
We analyze headers and timestamps to measure response times while keeping email content private. That gives you precise timing data for SLAs and billing without exposing sensitive message text. You get reliable metrics to use in client conversations.
Define thresholds for tax deadlines, deliverable approvals, or VIP clients and get alerted when a thread misses your target. Alerts can escalate to partners or backups, so approvals don’t block filings. Instant notifications keep time-sensitive work moving.
Receive clear summaries of reply times and problem threads periodically. Export logs and charts for billing, audits, or client reporting to show responsiveness and support invoicing. These reports turn inbox activity into defensible records.
Our email analytics tool for small accountancy firms gives fast, focused visibility into reply times. This ensures that you file taxes within filing windows and reduces last-minute rushes.
Monitor first-reply time and average response speed across clients and engagements in real time. The view helps you prioritise emails that could affect filing or sign-off timelines.
Get notified when emails pass your set reply window so urgent approvals don’t hold up month-end or tax work. Notifications can be sent to account owners or designated backups.
Track reply metrics for up to 10 people to keep small teams accountable and supported. The setup requires no manual tagging — metrics populate automatically from inbox activity.
Support for shared and delegated mailboxes ensures you see who replied on behalf of the firm. That reduces duplicate work and preserves client context during periodic audits or reviews.
Send morning briefs or weekly summaries to partners that highlight overdue items and response trends. Summaries are short and designed for quick standups or partner meetings.
Connect in minutes and export timestamped logs for audits, invoicing support, or client reports. Lite’s exportables provide a simple, factual record without exposing email content.
“Very quick to set up and really useful reports.”
Henry Bird
“It has really helped all the businesses that I advise.”
Chris Staines
“Timetoreply is easy to use but also powerful.”
Jay Baer
The timetoreply lite tool shows reply times, overdue messages, and who’s handling clients so approvals don’t hold up filings.
Reduce last-minute rushes and keep partners focused on review work, not sorting through buried emails.